Customer Programs Manager, Lifecycle & Events Job at Highspot (Seattle)

Senior Principal Technical Program Manager - Data Platform

You will shape a modern technical program management organization. The goal is t...

Location

United States , San Francisco

Salary:

191600.00 - 307800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

12+ years experience working with software teams
4+ years recent experience leading platform and software teams in a similar Technical Program Management or Technical Product Management role
Experience building commercial Cloud Services / Platforms
Experience in designing and building back end software systems, including tradeoffs, launching and scaling
Experience leading strategy and execution on complex, cross divisional, technical programs, including analysing business priorities, customer needs, industry trends and articulating a long-term roadmap
Experience driving projects spanning multiple teams, including reaching agreements with your engineering partners and stakeholders, shepherding the projects while identifying and mitigating risks, making trade-off decisions optimising the outcome
Able to translate customer and/or product requirements into technical requirements

Job Responsibility

Shape a modern technical program management organization
Steer through growth and remove barriers in the journey towards long-term goals
Find agreement by creating guardrails and removing barriers to help teams accelerate
Build resilience into systems to ensure service and data availability for customers in the event of failures in system components
Define specific systems programs and create a plan of action for realizing those programs
Partner with and influence engineers and architects in making progress on problems
Take a systematic approach to engineering problems
Be accountable for the success of technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company
Collaborate with functions across the company to create reliable and cost-effective disaster recovery solutions for all of Atlassian’s services

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...

Location

India , Hyderabad

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
Proven success in Account Management, Customer Growth, and achieving revenue targets
Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
Understanding of infrastructure management and experience with intelligent automation platforms
Exceptional communication, presentation, and influencing skills
Strong business acumen and proactive approach to identifying growth opportunities
Excellent time management and ability to juggle multiple priorities
Ability to navigate ambiguous situations while delivering high-quality outcomes

Job Responsibility

Manage customer portfolio, satisfaction, success, retention and avoid churn
Secure renewals and drive growth and scaling of customer programs
Be accountable for renewal and Upsell/Cross sell customer quota
Strategic account planning and stakeholder mapping
Deliver and communicate ROI for clients throughout customer lifecycle
Build relationships with key stakeholders in customer's organization
Coordinate workstreams across Shared Services, Education, Support, and active engagements
Act as voice of the customer with product and engineering teams
Represent OpsRamp as domain and product expert in customer interactions and events

What we offer

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Career development opportunities
Flexible work arrangements

Fulltime

Senior Customer Success Manager

At Apollo GraphQL, we’re revolutionizing GraphQL API orchestration, empowering o...

Location

United States

Salary:

152200.00 - 179000.00 USD / Year

Apollo GraphQL

Expiration Date

Until further notice

Requirements

Strong technical value-selling skills with a proven ability to align solutions with customer needs
Expertise in program and delivery management to drive tangible impact
Experience in stakeholder management, ensuring alignment across technical and business teams
Understanding of API architecture principles and cloud migration best practices
Demonstrated ability to work with teams executing complex technical implementations
Background in account relationship management, storytelling, and selling success narratives
Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment
Strong proficiency in API deployment and prototype development
Ability to assess and review Build/Value management and BVA processes
Expertise in tracking health signals and managing retention strategies within customer plans

Job Responsibility

Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates
Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers’ usage of GraphOS
Own program and delivery management to drive timely and high impact customer outcomes with GraphOS
Provide guidance on API architecture best practices and cloud migration strategies
Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities
Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value

What we offer

Equity
Choice of 3 Anthem Blue Cross medical plans (US employees)
For California residents: choice of an additional 2 Kaiser medical plans
Dental benefits provided by Sun Life Financial
Vision benefits provided by Sun Life Financial

Fulltime

Lifecycle Marketing Manager

We are seeking an experienced and strategic Lifecycle Marketing Manager to lead ...

Location

India , Bangalore

Salary:

Not provided

Ethos

Expiration Date

Until further notice

Requirements

6–10 years of experience in lifecycle, CRM, or retention marketing
Proven success running B2B and/or B2C lifecycle programs at scale
Strong grasp of analytics and experience using tools like MODE, SQL, GA, or similar
Hands-on experience with MarTech tools (e.g., Iterable, Segment, Braze, Amplitude, HubSpot)
Solid understanding of customer data, event tracking, and dynamic content personalization
Excellent communication and presentation skills
ability to influence cross-functional teams
Highly organized, with a test-and-learn mindset and strong problem-solving skills

Job Responsibility

Own the end-to-end customer lifecycle strategy across channels (email, push, in-app, SMS, etc.)
Design and execute personalized nurture flows for both B2B and B2C segments
Map customer journeys, identify drop-off points, and implement retention/re-engagement programs
Analyze customer data and behavioral events to uncover insights and drive segmentation
Measure campaign performance and lifecycle KPIs (e.g., activation, churn, LTV)
Conduct A/B testing and continuously iterate for improvement
Work with marketing automation and CRM platforms (e.g., Iterable, Braze, HubSpot, Salesforce)
Partner with data and engineering teams to ensure accurate event tracking and integrations
Maintain and improve data pipelines used in lifecycle campaigns
Collaborate with product, sales, design, and support teams to align on messaging and timing

Senior Manager, Lifecycle Marketing

We are seeking a dynamic and experienced Senior Manager of Lifecycle Marketing t...

Location

United States

Salary:

114000.00 - 203000.00 USD / Year

Ethos

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in marketing
3+ years of experience in a leadership role, managing and developing marketing teams
Experience working in a fast-paced startup environment with a bias for impact
Analytical rigor and comfort with segmentation, testing, and performance optimization
Proven experience with email marketing platforms (e.g., Iterable, Customer IO, Braze, etc.)
Deep understanding of experimentation, personalization strategies, and A/B testing methodologies
Exceptional communication, presentation, and interpersonal skills with the ability to influence and collaborate effectively across teams and at all levels of the organization
Strategic thinker with a results-oriented mindset and a passion for creating exceptional customer experiences

Job Responsibility

Own the integrated marketing roadmap across lifecycle, social, in product, and campaigns
Develop and implement a comprehensive B2B marketing strategy across lifecycle, social, in-product and events
Lead and execute multi-channel lifecycle marketing programs, focusing on driving onboarding, engagement & retention
Manage and mentor a high-performing lifecycle marketing team, fostering a culture of innovation, rapid experimentation, data-driven decision-making, and continuous improvement
Lead strategy, testing, and performance across email, push, SMS, onsite and in app messaging, and social channels
Oversee the end-to-end campaign management process, including strategic planning, creative briefing, audience segmentation, A/B testing, execution, performance tracking, and continuous optimization
Create cohesive customer journeys that span awareness through retention
Drive content, creative, and campaign execution in partnership with internal teams and external partners
Partner with product marketing to translate positioning into channel ready programs
Work cross functionally with Sales to support ABM, events, and field activation

Fulltime

Director of International Strategic Programs

Silvus is seeking a full-time Director of International Strategic Programs to le...

Location

United States

Salary:

120000.00 - 275000.00 USD / Year

Silvus Technologies (International)

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Business, International Affairs, or related field
Minimum 10 years’ experience managing complex programs in defense, aerospace, or technology sectors
Proven success managing international customers, foreign government stakeholders, and multi-country deployments
Demonstrated program management acumen, including scheduling, budgeting, and issue resolution
Familiarity with U.S. export controls (e.g., ITAR/EAR) and defense contracting practices
Ability to lead with diplomacy and manage diverse cross-cultural teams
Strong verbal and written communication skills with executive presence
Demonstrated leadership experience, including mentoring or team management.

Job Responsibility

Program Leadership: Serve as the lead for all designated international Strategic Programs, owning the full lifecycle from transition through fulfillment and sustainment
Stakeholder Alignment: Interface directly with international government stakeholders, channel partners, end users, internal engineering, operations, and support teams
Cross-Functional Coordination: Orchestrate efforts across Sales Engineering, Applications Engineering, Product, Production, Finance, Legal/Compliance, and Logistics to ensure flawless program delivery
Schedule & Milestone Management: Establish and maintain program baselines including schedule, scope, and configuration management in alignment with customer and internal expectations
Resource Planning: Allocate internal and external resources effectively to deliver against timelines and SLAs. Coordinate with supply chain to ensure readiness for international shipments, certifications, and local compliance
Financial Oversight: Monitor program P&L, ensure financial tracking aligns with forecasted revenue milestones, and drive profitability without sacrificing quality or compliance
Risk Management: Identify risks unique to international programs (e.g., export regulations, delivery constraints, political variables) and develop proactive mitigation strategies
Reporting & Governance: Own reporting on program performance, forecasts, and stakeholder updates—leveraging tools such as dashboards, briefings, and quarterly reviews
Customer Satisfaction: Ensure ongoing satisfaction and relationship growth with key strategic clients, including identifying opportunities for follow-on phases or expanded deployments
Travel Requirements - Up to 30-40% international travel expected to visit client sites, local partners, oversee deployment success, and attend corporate events

Fulltime

Senior Manager - Field & Customer Marketing

The Senior Manager, Field & Customer Marketing will own the strategy, execution,...

Location

Salary:

Not provided

NovoEd

Expiration Date

Until further notice

Requirements

Bachelor’s degree in marketing, communications, hospitality, or a related field preferred
4–8 years of experience across field marketing, events, and/or customer marketing (B2B SaaS experience strongly preferred)
Proven ability to own programs end-to-end, from strategy through execution and measurement
Experienced events producer with strong attention to detail and operational rigor
Strong verbal and written communication skills
confident working with executives, customers, and partners
Comfortable working across Sales, Demand Generation, Customer Success, Product Marketing, and RevOps
Strong business acumen and analytical mindset
able to connect activities to pipeline and revenue outcomes
Ability to travel to support events

Job Responsibility

Strategize, plan, and execute a portfolio of in-person and hybrid events, including micro-events, executive dinners, meetups, customer roundtables, partner events, and large-scale conferences and tradeshows
Develop compelling event programming rooted in industry trends, market research, and NovoEd’s positioning across products
Own end-to-end event execution, including messaging, visual identity, AV experience, speaker management, logistics, and pre- and post-event communications
Partner closely with Demand Generation and Sales to ensure alignment on target accounts, messaging, follow-up motions, and pipeline outcomes
Translate event experiences into reusable content assets such as webinars, case studies, thought leadership, social content, and sales enablement materials
Design and execute customer marketing programs that drive customer engagement, adoption, expansion, and advocacy
Build and manage customer-led events and programming, including user groups, customer roundtables, executive exchanges, and customer speakers at industry events
Partner with Customer Success, Product Marketing, and RevOps to identify the right customers, stories, and moments across the lifecycle
Develop scalable programs that foster community, peer learning, and customer connection—both online and in person
Identify and activate customer advocates for events, content, sales references, and partner initiatives

What we offer

A collaborative, people-first work environment
Paid parental leave
Flexible vacation policy
Comprehensive health care coverage
Matching 401(k)
Work-from-home reimbursement
Phone and internet bill reimbursements

Lifecycle Marketing Manager

The Lifecycle Marketing Manager at Canary will be responsible for driving custom...

Location

United States , New York; San Francisco

Salary:

115000.00 - 155000.00 USD / Year

Canary Technologies

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Communications, Business, English or a related field
5+ years of progressive experience in marketing
Minimum of 2 years specifically in Customer Marketing or Lifecycle Marketing preferably in a B2B SaaS environment
Hospitality Tech experience is a strong bonus
Proven experience designing and executing cross-sell campaigns with measurable revenue impact
Demonstrated success working with Customer Success, Sales (SDRs/AEs), and Product teams to create integrated go-to-market motions
Deep familiarity with multi-channel execution, including with marketing tools (e.g. Marketo, Salesforce, LinkedIn, Meta) as well as digital tools
Analytical mindset with a proven ability to measure campaign performance, derive insights from customer data (usage, retention, CLV), and iterate based on results
Excellent copywriting skills, with the ability to write clear, persuasive, customer-facing communications

Job Responsibility

Design and execute cross-sell campaigns aimed at driving the adoption of additional Canary products or feature upgrades, including product launches, utilizing user date to inform campaigns
Work closely with Product Marketing and Sales to define value propositions and create campaign assets (emails, in-product notifications, targeted ads) that drive expansion revenue
Establish and optimize a cohesive sales motion for customer accounts by partnering closely with CS, SDRs and AEs
Develop playbooks, content, and alerts for CS and Sales teams to identify and act on expansion opportunities and at-risk accounts
Own the strategy and execution of in-product communications (e.g., modals, banners, feature announcements) to drive product adoption and promote marketing campaigns
Manage execution across external channels including email, customer events, and targeted digital advertising
Manage programs to capture customer success stories, case studies, video testimonials, and online reviews
Expand and manage loyalty/referral programs to increase retention and advocacy
Develop and manage comprehensive customer lifecycle marketing programs (onboarding, adoption, retention, advocacy) across multiple channels
Utilize customer data and segmentation to personalize messaging and campaigns, ensuring the right message reaches the right user at the right time

What we offer

Canary Days: company wide days off each month
Self Improvement Club: monthly meetings and budget for personal goals
Professional Development Chats: budget for cross functional professional development
Travel Reimbursement: stipend for visiting offices in New York, San Francisco or Dallas
Personal Travel Reimbursement: credit for stays at hotels that Canary works with

Fulltime

Customer Programs Manager, Lifecycle & Events

Highspot

Location:
United States , Seattle

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 08, 2026

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