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Customer Programme Manager

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Airbus

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Location:
China , Beijing Area

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Job Description: Role and Responsibilities: [See responsibilities]. Qualification: [See requirements].

Job Responsibility:

  • Act as program point of contact for customer needs & issues with regard to connected aircraft, in close relation with the FCO-team for linefit, regional sales, SR or MRO for line- and retrofit as well as in-service “issues”
  • Manage Early Adopter Programs for Chinese Airlines
  • Manage co-design Workshops with customers with support from marketing and SXE
  • Manage customer programs from campaign & offer phase via contract signature through deployment and in-service execution - securing customer satisfaction and fulfillment of contractual obligations and a profitable P&L
  • Work with Sales & Marketing teams (ACCx) to build lasting customer relationships and develop Connected Aircraft business, in line with growth objectives
  • Lead the co-design of customer offers & solutions, tailored to the specific needs and value opportunities of individual customers.
  • Act as programme point of contact for customer needs & issues, in close relation with the Global Account Management (GAM) team. Trigger relevant initiatives aimed at improving customer satisfaction.
  • Champion the customer perspective internally, acting as the “Voice of the Customer” and leading initiatives that enhance customer satisfaction (e.g. through transformation)
  • Understanding the China specifics market trends and working closely with SXE team to embark digital partners

Requirements:

  • Fluent in Chinese
  • Demonstrated achievements relevant to customer facing roles
  • A comprehensive understanding of airline business and operations
  • A strong business acumen and customer-mindset, with demonstrated achievements in the end-to-end management of customer programs
  • A deep understanding of technical architectures/solutions and the business stakes related to connectivity / connected aircraft
  • A strong project management skills
  • Excellent communication and stakeholder management skills, with the ability to build lasting, trustful relationships at all levels, both internally and externally
  • This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Additional Information:

Job Posted:
February 22, 2026

Employment Type:
Fulltime
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