Customer Programme Manager Job at Airbus (Beijing Area)

Programme Manager - Customer Technology

We're looking for an experienced Programme Manager to lead the end-to-end delive...

Location

United Kingdom , London

Salary:

Not provided

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Strong programme management experience in large, complex retail environments
Proven ability to manage multiple teams, platforms and third-party suppliers
Excellent stakeholder management across business and technology
Confident with governance, reporting and financial management
Structured, proactive and comfortable operating in ambiguous, fast-moving environments
Demonstrable experience managing budgets effectively (min £5m)

Job Responsibility

Own and manage the integrated programme plan across customer-related technology workstreams
Coordinate delivery across digital, app, instore and customer engagement teams
Manage complex cross-team and cross-portfolio dependencies
Drive strong delivery discipline, including milestones, RAID and critical path management
Act as the main escalation point for risks and issues
Produce clear programme reporting for senior stakeholders
Own budget forecasting and tracking, working closely with Finance and Procurement

Customer Delivery Programme Manager

We are seeking a highly experienced Customer Programme Manager to lead large-sca...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Over 7 years of experience managing major programmes within the ICT industry
Strong leadership and stakeholder engagement skills, with the ability to influence at senior levels
Proven ability to manage multiple complex projects concurrently
Excellent interpersonal and communication skills, including confident presentations at executive level
Professional qualifications: Prince2 Practitioner or PMP, MSP Foundation
Experience in programme and project budget management, financial accounting, and telecommunications environments
Flexible and adaptable in dynamic environments, with strong cross-functional collaboration capabilities

Job Responsibility

Define and communicate the high-level vision and desired future state for the programme
Create detailed programme plans, including resource requirements, interdependencies, and critical paths
Integrate all work streams into a cohesive programme plan and manage performance against measurable outcomes
Develop stakeholder communication plans and manage resource forecasting throughout the lifecycle
Build and lead high-performing cross-functional teams
Clarify skills requirements and manage recruitment and development during engagement
Act as a coach and mentor, fostering collaboration and motivation
Influence relationships with internal and external stakeholders and support effective business change
Apply quality assurance standards across all work streams
Implement robust reporting mechanisms for budget, timelines, and KPIs

What we offer

Opportunity to lead high-impact programmes for global enterprise customers
Exposure to senior stakeholders and strategic decision-making
Work in a collaborative, innovative environment with cutting-edge technologies
Professional growth through challenging projects and leadership responsibilities

Fulltime

Customer Onboarding (Programme) Manager

Customer Onboarding (Programme) Manager at Ciphr. Lead end-to-end project delive...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Proven experience (around 5+ years) leading complex, customer-facing HCM, payroll or HR technology implementations in enterprise environments
Recognised qualification (PRINCE2 Practitioner, PMP, MSP, APM PMQ or equivalent) and fluent across waterfall, agile and hybrid delivery approaches
Credible at executive level, with strong commercial acumen, budget ownership and the gravitas to chair steering committees and lead difficult conversations
Calm under pressure, highly analytical, and able to lead the recovery of challenged programmes

Job Responsibility

Lead the end-to-end delivery of complex, multi-phase and multi-product implementations spanning multiple Ciphr products, building robust project plans that reflect commercial commitments and customer outcomes
Lead matrixed delivery teams across consulting, technical, integration, data migration and partner workstreams, ensuring all parties are clear on their responsibilities, dependencies and timelines
Build and maintain executive-level customer relationships, acting as the primary point of accountability for HR Directors, CHROs, CFOs, CIOs and steering committee members
Own the financial health of the project, including revenue recognition, scope and change control, margin protection and accurate forecasting throughout the lifecycle
Proactively identify and manage risks, issues and dependencies across all workstreams
lead steering committees, executive reviews and customer escalations

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

Customer Delivery Programme Manager

We are seeking a highly experienced Customer Programme Manager to lead large-sca...

Location

Egypt , Giza

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Over 7 years of experience managing major programmes within the ICT industry
Strong leadership and stakeholder engagement skills, with the ability to influence at senior levels
Proven ability to manage multiple complex projects concurrently
Excellent interpersonal and communication skills, including confident presentations at executive level
Professional qualifications: Prince2 Practitioner or PMP, MSP Foundation
Experience in programme and project budget management, financial accounting, and telecommunications environments
Flexible and adaptable in dynamic environments, with strong cross-functional collaboration capabilities

Job Responsibility

Define and communicate the high-level vision and desired future state for the programme
Create detailed programme plans, including resource requirements, interdependencies, and critical paths
Integrate all work streams into a cohesive programme plan and manage performance against measurable outcomes
Develop stakeholder communication plans and manage resource forecasting throughout the lifecycle
Build and lead high-performing cross-functional teams
Clarify skills requirements and manage recruitment and development during engagement
Act as a coach and mentor, fostering collaboration and motivation
Influence relationships with internal and external stakeholders and support effective business change
Apply quality assurance standards across all work streams
Implement robust reporting mechanisms for budget, timelines, and KPIs

What we offer

Opportunity to lead high-impact programmes for global enterprise customers
Exposure to senior stakeholders and strategic decision-making
Work in a collaborative, innovative environment with cutting-edge technologies
Professional growth through challenging projects and leadership responsibilities

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

More than six years of experience in an international, customer‑facing Customer Success role
Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
ITIL 4 certified with strong understanding of the full service lifecycle
Excellent communication and presentation skills with the ability to influence senior stakeholders
Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
Experience engaging and managing vendors/carriers
Financial acumen with the ability to interpret P&L statements and support account profitability
Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
Empathetic, adaptable, and committed to delivering exceptional customer experience
Bachelor’s degree in Engineering (essential)

Job Responsibility

Build and maintain strong relationships with global enterprise customers in multiple regions
Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
Own customer satisfaction strategy including NPS improvement programmes
Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
Resolve issues outside standard BAU processes by managing escalations effectively
Maintain accurate service inventories and customer information
Work with operational and enabling functions to ensure fulfilment of contractual commitments
Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
Conduct detailed performance and trend analysis, proposing improvements where needed

What we offer

Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
Exposure to complex service environments and cross‑functional collaboration across regions
Ability to influence strategic customer success outcomes and drive service excellence
Growth opportunities across customer success, service management, and telecom technology domains
Experience working in a dynamic, multicultural, international environment

Programme Manager - Infra & Decomm

Location

United Kingdom , Newbury

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Management of programmes
An understanding of networks
Strong programme governance and appropriate use of control mechanisms to ensure excellent customer outcomes, strategic initiatives and business outcomes
Defines scope, business objectives, requirements and deliverables that stakeholders expect
Creates WBS Dictionary containing detailed deliverables, activity and scheduling information
Negotiates with stakeholders
Line Management of both direct and indirect teams including 3rd party suppliers
Facilitates a Completion Review Meeting and leverage programme governance

Job Responsibility

Ensure the programme and associated projects are established, executed and closed following standard company governance
Responsible for documentation of outputs, analysis and tools used in project activity
Manage handover of deliverables to operations ensuring skills and knowledge transfer
At all times ensuring there is an effective Risk Mitigation and Issue management process in place
Clarifies the skill requirements of a Programme and builds a team capable of managing the overarching programme and its project
Defines clear Roles & Responsibilities and reporting relationships for stakeholders on the projects and provides performance feedback
Manages delivery scope and resolves deviation
In accordance with Portfolio governance and assurance, provide accurate and timely communication and reporting to the relevant stakeholders, escalating where required
Line management of project managers within the programme

What we offer

Excellent basic salary plus bonus and Vodafone benefits
Up to 28 days off plus bank holidays
Paid time for charity work
Discounts
Vouchers
Pension plan
Learning tools
Parental leave policies

Fulltime

Ownership Experience Manager – Customer Community & Loyalty

At Lotus, ownership doesn't end when a customer receives the keys—it begins. We'...

Location

United Kingdom , Coventry

Salary:

Not provided

Lotus UK Manufacturing

Expiration Date

Until further notice

Requirements

Significant experience in customer experience, community management, customer loyalty, CRM or brand advocacy within automotive, luxury, premium consumer or technology brands
Demonstrated experience building engaged customer communities across digital and physical channels
Strong understanding of customer lifecycle management, advocacy programmes and loyalty strategies
Experience using social listening platforms and translating customer insights into business improvements
Excellent stakeholder management skills with the ability to influence cross-functional teams
Strong communication, presentation and relationship-building skills
Commercial mindset with the ability to balance customer satisfaction and business objectives
Passion for premium brands and creating exceptional customer experiences
Candidates must be eligible to work in the UK without VISA sponsorship

Job Responsibility

Design and deliver a premium ownership experience strategy that increases customer satisfaction, retention and brand advocacy across Lifestyle and Sports Cars
Develop and manage owner engagement programmes, including exclusive events, driving experiences, product previews and regional community initiatives across European markets
Create scalable owner communications with CRM that keep customers informed, engaged and excited throughout their ownership lifecycle
Coordinate and communicate software update rollouts, ensuring customers receive clear, timely and engaging communications
Build and nurture the Lotus owner community across digital and physical touchpoints, including the Lotus App, Owner Forums and community events
Develop customer advocacy programmes that identify and engage brand ambassadors, influential owners, advocates and detractors to encourage user-generated content, referrals and commissioned brand content globally, with regional adaptation
Establish loyalty and rewards programmes that recognise customer engagement, referrals and long-term ownership (e.g. referral and test-drive advocacy programmes)
Lead initiatives that transform negative customer experiences into positive brand moments, strengthening trust and long-term loyalty
Actively monitor and respond to negative comments, customer concerns and service-related discussions in a timely and professional manner
Drive proactive engagement across social media, online forums and key community platforms, moving beyond reactive moderation to meaningful relationship building

What we offer

25 days’ holiday plus bank holidays
Pension scheme access
Annual bonus - non contractual
Private Healthcare
Access to the Employee Car Ownership Scheme
Group income protection based on length of service
Family Friendly policies
Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT

Fulltime

Programme Manager - Resident Access and Comm. Hubs

Slough Borough Council is seeking an experienced and ambitious Programme Manager...

Location

United Kingdom , Slough

Salary:

48277.00 - 53509.00 GBP / Year

360 Resourcing Solutions

Expiration Date

July 17, 2026

Requirements

Experience in leading transformation of face-to-face customer services
Experience in redesigning access models for in-person support
Ability to lead design and delivery of a new in-person access model
Understanding of resident needs and community-based service delivery

Job Responsibility

Lead transformation of traditional face-to-face customer services offer
Redesign how residents access in-person support from a transactional counter-based model to a needs-led community-based service
Lead design and delivery of a new in-person access model
Focus on understanding residents presenting needs at first contact
Provide holistic face-to-face engagement and triage
Connect residents to right support across council services and community partners
Enable earlier intervention and prevention
Establish a network of community hubs as primary face-to-face access points

What we offer

26 days annual leave (not including Bank holidays), rising to 30 days between 2-5 years service and 33 days after 5 years service
Local Government Pension Scheme
Ability to engage with wellbeing initiatives
Opportunity to be member of various employee networks
Tax-free childcare and childcare services
Season loan ticket for rail/bus journey to and from work

Fulltime

Select Country

Customer Programme Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?