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At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Boeing Training Solutions is dedicated to the development of capable and resilient commercial aviation professionals. Our training products are trusted worldwide and backed by Boeing’s experience, knowledge, and research to increase learning efficacy and enhance aviation safety. With seven global training campuses Boeing Flight Training provides airlines with a comprehensive course offering, regulatory approval, and the flexibility to train their aviation professionals to a higher standard and equip them with the tools they need to safely and proficiently operate Boeing aircraft. The Boeing Company is seeking a Customer Program Manager (Project Management Specialist) to manage customer relations by ensuring contractual Flight and Maintenance training commitments and expectations are properly defined and delivered. This is a full-time role based at our Gatwick Training Campus in Crawley.
Job Responsibility:
Serve as the main point of contact for the planning of customer training to ensure a seamless customer experience
Responsible for ensuring global optimization and efficient utilization of the Maintenance and Flight training resources
Lead pro forma customer training conferences and direct sale resource planning conferences in order to obtain, plan, and track customer requirements
Interface with cross-functional teams and stakeholders (Sales, Contracts, Flight Training, Records, Regulatory/Standards, Scheduling, Campus Operations, Simulator Operations, Finance, etc) to ensure training readiness and manage changes
Execute on capacity planning process and forecast customer demand
Initiate and/or participate in process improvements
Collect, organize, synthesize, and analyze data
summarize findings
develop conclusions and recommendations from appropriate data sources
Report on status of customer training programs to leadership
Requirements:
1+ years of experience in cross-functional leadership, collaborative problem solving, critical thinking, building lasting relationships & proficiency in written and verbal communication
Experience in a role requiring strategic planning (project/program management)
Experience working on dynamic, fast-paced projects and customer requests
Proficiency and experience working with Microsoft Office (Excel, Word, PowerPoint)
1+ years of experience developing and maintaining relationships and partnerships with senior executives, customers, stakeholders, peers, and partners
Nice to have:
Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations
Bachelor's degree
What we offer:
Competitive base pay and incentive programs
Industry-leading tuition assistance program pays your institution directly
Resources and opportunities to grow your career
Up to $10,000 match when you support your favorite nonprofit organizations