Customer Program Management Accounts Receivable, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Malaysia, Kuala Lumpur

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third-party vendor efforts to plan, sell and implement solutions to customer problems. Responsible for business as well as team management.

Job Responsibility:

Reconciliation of customer accounts (Account Receivable (AR))
Manage corrective activities in regard to invoice inaccuracies
Provide customer service by responding, tracking and resolving customer invoicing inquiries
Work with internal stakeholders such as Sales, Operations, Finance, Tax & Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc.
Actively manage AR health & targets
Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
Support testing of new systems releases as requested
Manage and process non-financial changes (e.g. equipment location, billing address, serial number changes)
analyzing and ensuring customer information is accurate and up to date in the systems
Delinquency Management: Identify Past Dues (current & potential), Make Collection Calls, Manage Collection Letters (Standard Letter), Escalate Collection Activities on Delinquency > 30 Days.

Requirements:

First Level University degree 3 years' experience in related field or in like roles/businesses
Demonstrates a basic knowledge of key operational policies, processes and methodologies applicable to project management
Understands project management methods
Participates in the company PM Professions community
On a development plan leading to higher PM skills.

Nice to have:

Accountability
Active Learning
Active Listening
Bias
Business Growth
Change Management
Client Expectations Management
Coaching
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Centric Solutions
Customer Relationship Management (CRM)
Design Thinking
Empathy
Follow-Through
Growth Mindset
Intellectual Curiosity
Long Term Planning
Managing Ambiguity
Process Improvements
Project and Program Management
Project Management Office (PMO)
Project Management Tools

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
May 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Program Management Accounts Receivable