Customer Production Support Manager

• Ultimate mission is to gain / protect customer satisfaction as well as our regional / account service business growth
• Single accountability for successful execution & delivery of all IST activities within accounts
• Lead and manage highly motivated and skilled team. Integrate all support resources needed for accounts operational success
• Ownership for the IST related GOALs (Customer Satisfaction, Business Development)
• Successful delivering of all aspects of IST services activities within an account/region
• Customer focus to ensure a high customer satisfaction
• Drive a profitable IST business through execution and efficiency in delivering the different aspects of IST offering to meet customer needs (active manage the teams cost and part usage)
• Overseeing IST execution/delivery performance and adapting service offering to meet customer's needs
• Owns customer related production support issues until they are closed
• Support account sales manager and active participation in account support strategy
• Participate in development of account support strategy
• Play an active role in preparing and defining sales strategy for Teradyne service products
• Communicate and deploy account support strategy within Production Support group.
• Develop relationship with customer
• Lead and manage highly motivated and skilled team.
• Manage / assess / develop team members
• Proactively plan and develop future needed skills
• Train and ensure compliance with policies and best practices within team

• Bachelor degree in electronics, mechanical
• Minimum 10 years manage experience in semiconductor areas
• Familiar with the SLT test and automation testing is preferred
• Able to communicate in English both in writing and talking
• Strong communication skills and teamwork skills
• Able to business trip occasionally both in domestic and abroad
• EE degree and min 5 years experience in leading a team of individual contributor or leads

Familiar with the SLT test and automation testing is preferred

Teradyne offers a variety of robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs, and more.