Customer Production Support Manager Job at Teradyne (Jubei City)

Customer Support Manager

The role entails overseeing customer service operations, ensuring customer satis...

Location

United States , Upper Chichester

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in a Customer Support Manager role for a minimum of 3 years
Proficiency in Account Reconciliation, Accounts Payable (AP), and Accounts Receivable (AR)
Ability to process invoices efficiently
Proficiency in Microsoft Excel
Experience with Oracle and QuickBooks
Familiarity with SAP and Salesforce Configuration
Exceptional customer service skills
Proven track record in sales
Excellent communication and leadership skills
Ability to work in a fast-paced environment

Job Responsibility

Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction
Train new team members on our customer service policies and best practices
Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints
Regularly review customer interactions for quality assurance and identify areas for improvement
Keep the team updated on changes to company products and services
Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals
Identify and recommend improvements to our customer service procedures to senior management
Support both internal and external customers as needed
Ensure all customer inquiries and issues are resolved promptly and professionally
Monitor team performance and conduct regular quality control to minimize errors

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training
Competitive compensation

Fulltime

Support Services Product Line Manager

Designs, plans, develops and manages a product or portfolio of products througho...

Location

Poland , Warszawa

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in computer science, engineering or related field of study
MBA or advanced degree in computer science or engineering preferred
10+ years of work experience in related field
Technical understanding and knowledge of the relevant industry
Extensive team skills and ability to cross functionally drive/influence work through others, ability to mentor and lead teams to achieve results for complex, ambiguous projects
Extensive skills in cost efficient solution building, financial performance metric creation and analysis
Extensive business acumen and knowledge of root cause analysis and problem detection
Technical understanding and knowledge of the relevant industry and ability to provide product specific technical training to the team

Job Responsibility

Independently leads and drives the end to end strategy and operational product roadmap for one or more complex products or a product portfolio
Builds and delivers the value proposition, target customer segments, and business case to bring innovative and disruptive products to market for a product portfolio with respect to the whole company product portfolio (i.e. Product configuration mix, Revenue/Margins, financials, market share)
Synthesizes market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen
Guides key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit)
Creates and drives goal alignment and collaborates across one or more products' value chain partners to optimize margins and enable success of products per plans across the product lifecycle. (ie. Engineering: product development, Supply Chain: SKUs, inventory and Marketing: marketing and pricing strategies and Go To Market Plan)

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Manager, Customer Support

As a Manager of Customer Support, you’ll be a vital leader within the Customer S...

Location

United States , Oakland

Salary:

123000.00 - 156000.00 USD / Year

Everlaw

Expiration Date

Until further notice

Requirements

At least 2 years of experience in a customer support leadership or people management role
Experience in defining and driving customer support metrics, with a focus on improving key operational targets like response times
Ability to partner with customers to understand requirements and develop proactive support strategies
Experience working effectively with Sales and Customer Success organizations to ensure a streamlined and exceptional customer experience
Strong collaborator, especially when developing new processes or implementing new support tools and technologies
Strong leadership skills, including being engaging, motivating, customer-centric, and self-aware
Excellent written and spoken communication skills, coupled with strong critical thinking and problem-solving abilities
Authorized to work in the United States without restrictions

Job Responsibility

Lead and manage a team of Customer Support Specialists providing real-time support to Everlaw clients via phone and email
Oversee the day-to-day operations of the team, including managing queue schedules and ensuring adequate coverage for timely customer responses
Conduct routine one-on-ones with direct reports and hold quarterly development meetings to set goals and build career pathways
Develop strong client relationships to understand support needs and ensure the team's structure and delivery align with customer requirements
Identify, track, and meet key client experience metrics, such as first response time, requester wait time, and customer satisfaction (CSAT) scores
Review and act on customer feedback gathered from CSAT surveys
Collaborate with Customer Experience Operations to design and implement enhanced processes for an industry-leading customer experience
Partner with clients, Sales, and Customer Success as needed to effectively drive the resolution of client escalations
Cultivate a strong working relationship with the Engineering and Product teams to influence and drive product improvements based on support insights

What we offer

Medical, dental, and vision
Flexible Spending Accounts for health and dependent care expenses
Paid parental leave
Approximately 10 days (80 hours) per year of sick leave
Seventeen paid vacation days plus 11 federal holidays
Membership to Modern Health to help employees prioritize mental health and wellness
Annual allocation for Learning & Development opportunities and applicable professional membership dues
Company-sponsored life and disability insurance
401(k) retirement plan with company matching
Equity program

Fulltime

Software Product Customer Support Administrator

As the face of PEXA to our customers (Lenders & Law Firms), you are cheerful, po...

Location

United Kingdom , Leeds

Salary:

30000.00 - 35000.00 GBP / Year

PEXA UK

Expiration Date

Until further notice

Requirements

Previous experience in a customer focused support environment of a tech product
Polite, cheerful and articulate telephone manner
Strong time management and organisational skills
Strong communication skills, written, verbal and visual
Ability to self-motivate and work autonomously in a fast-paced environment

Job Responsibility

Manage customer queries, issues and interactions through to resolution within SLAs
Act as PEXA’s ‘Level 1’ incident management function
Log all contacts in our Service Platform (Salesforce)
Escalate any enquiry that cannot be immediately resolved
Monitor all escalated enquiries to ensure they are answered within Service Level Agreements (SLAs)
Educate customers on using our digital ‘Self-Service’ support functionality
Analyse queries received to identify continuous improvement enhancements, ideas and volume metrics
Carry out processing and due diligence, adhering to the defined ‘Subscriber Onboarding’ process & procedures
Manage and maintain subscriber records, from amendments to confirming regulatory obligations
Obtain the required data to set the initial Users’ up on the platform –Adhere to the defined ‘User Onboarding’ process & procedure

What we offer

Tailored personal and professional learning and development programs and tools
Holistic wellbeing support
Support for creating an ideal work/life blend

Fulltime

Customer Support Manager

We are currently recruiting an exciting opportunity on our direct client team. Y...

Location

United Kingdom , London

Salary:

33000.00 GBP / Year

Transact

Expiration Date

Until further notice

Requirements

Client facing experience within financial services
Commitment to provide excellent customer service
Attuned to diverse client needs and capable of adapting approach accordingly
High degree of accuracy and close attention to detail
Understanding of some of the key financial products and wrappers that we work with

Job Responsibility

Answering calls and live chats from clients promptly, providing them with high quality service
Aiming to supply all the information needed on the first contact efficiently and accurately
Being alert to fraud attempts and taking care to safeguard our client’s investments and data
Identifying and registering vulnerable clients to ensure appropriate support and oversight
Being aware of and sensitive to different client’s needs and adapting approach accordingly
Always look for ways to improve our service, reduce errors and individual or team efficiency

What we offer

Company discretionary bonus
Excellent pension contributions
Attractive staff share scheme
BUPA health insurance
Buying and selling of annual leave
Sponsorship of relevant professional qualifications

Fulltime

Product Customer Success Manager

The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a produc...

Location

United States , Scottsdale

Salary:

86250.00 - 140000.00 USD / Year

Axon

Expiration Date

Until further notice

Requirements

5+ years of experience in Customer Success, Product Engagement, or Customer Programs in a SaaS, hardware/software, or enterprise technology environment
Experience with Vehicle Intelligence, in-car systems, or Axon's Outpost/Lightpost/Fleet ecosystems strongly preferred
Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences
Proven ability to lead digital and community-based engagement programs that drive product adoption at scale
Experience managing complex technical escalations and Tier 4-level product challenges
Strong facilitation, communication, and cross-functional collaboration skills
Proficiency in Salesforce and familiarity with Gainsight, Jira, and Quip (preferred)
Strong data fluency
ability to interpret product usage data and translate it into actionable adoption strategies
A growth mindset, deep curiosity, and a passion for helping customers succeed

Job Responsibility

Drive Product Adoption & Engagement at Scale
Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products
Design and deliver structured customer engagement anchors such as Product Office Hours, Virtual Roundtables, Digital User Forums, Regional User Groups
Build and strengthen the product-specific POC network
Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats
Develop scalable digital engagement strategies
Strengthen the Reference & Champion Network
Identify, engage, and elevate customers into product champions across Vehicle Intelligence
Cultivate a strong network of referenceable agencies
Facilitate peer-to-peer learning, spotlight programs, and customer storytelling opportunities

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Fulltime

Manager, Customer Support

As the Manager, Customer Support, you'll lead the leads—managing 3-5 offshore te...

Location

United States

Salary:

118200.00 - 139440.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years of people management experience with at least 3+ years managing manager-level direct reports (team leads, supervisors, or shift managers) in customer support, service operations, or similar user-facing teams, ideally in a tech-forward or high-growth environment
Experience managing offshore teams in the Philippines or similar Asia-Pacific markets required, including managing teams working US business hours across significant time zones with cultural awareness and strong remote leadership practices
Available for flexible hours including early morning shift coverage, sometimes starting as early as 6am for team meetings, handoffs, and operational support
Proven operator who has owned team performance, designed workflows, and improved processes using data and user feedback
Experienced working with Zendesk for daily operations and using data visualization tools (Sigma, Tableau, or Looker) to monitor performance, analyze trends, and inform decision-making
Strong pattern recognition skills—able to identify recurring operational issues from support data, connect them to broader trends, and translate insights into actionable recommendations for product, marketing, and cross-functional teams
Skilled at guiding teams through significant change—new tools, new processes, new expectations—with clarity, empathy, and structured change management
Experienced at building mechanisms to track KPIs (CSAT, SLAs, productivity, cost per contact), measure user satisfaction, and drive continuous improvement
Clear communicator who provides context, sets expectations, and delivers direct, actionable feedback to managers and team members
Hands-on leader who can flex across levels: coaching individual contributors, developing leads, running daily operations, and contributing to cross-functional strategy

Job Responsibility

Lead and develop a team of 3-5 offshore customer support leads (manager-level reports) who oversee chat and email support operations across distributed teams
Provide early morning shift coverage and leadership presence, ensuring smooth handoffs and operational continuity across time zones
Establish clear expectations, KPIs (e.g., CSAT, first reply and resolution SLAs, productivity), and operating rhythms that improve team performance and user satisfaction
Build and maintain mechanisms that track key metrics, surface issues early, and support continuous improvement across processes and workflows
Identify patterns from day-to-day operations and user feedback, translating them into insights and recommendations for product, marketing, supply chain, and operations teams
Guide the thoughtful adoption of AI and automation, including creation and maintenance of knowledge systems and SOPs for both human agents and AI copilots
Partner with Product, Engineering, and Operations to escalate issues, share insights, and ensure support feedback shapes product and experience improvements
Own capacity planning, scheduling, and resource allocation to ensure coverage and performance during periods of rapid growth
Coach and develop support specialists and leads, creating accountability systems and growth paths that raise overall team capability
Champion the voice of the customer by surfacing trends, insights, and actionable feedback that inform product and business decisions

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Production Support Manager

This role will be integral in providing technical leadership, creating and uphol...

Location

India

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

Experience Level - 10+ years
2-3 years of experience in a leadership or team lead role within a technical support organization
4-5 years of hands-on experience in a Production Support or technical troubleshooting role
Bachelor's degree in Computer Science, Engineering, IT Management, or a related field
Solid understanding of web application development using Java J2EE, Oracle, and SQL
Familiarity with HTML, JavaScript, and server-side technologies
Strong communication skills and ability to manage shifting priorities with professionalism
Experience supporting enterprise-level, web-based applications throughout their lifecycle

Job Responsibility

Identify new ideas for growth and increasing customer satisfaction
Analyze case trends to determine high impact requirements to improve quality, resiliency and proactive monitoring
Collaborate with the management team on setting best practices or adjusting operational coverage to meet demands
Participate in managing SLA's and KPI's to ensure the team is meeting or exceeding our expectations
Participate in the creation and maintenance of standard operating procedure documentation and training materials
Lead and have ability to dig in technically on production support, troubleshooting and maintenance
Lead and coach on remotely and locally debugging code for multiple applications using the Bottomline standard tools on BT technology and architecture
Lead the Support team in troubleshooting with the Implementations and Delivery Teams on defect resolution and solution delivery
Work with L3 teams on incidents and defects
Provide training, mentoring and coaching as appropriate

Customer Production Support Manager

Teradyne

Location:
Taiwan , Jubei City

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 01, 2026

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Teradyne

Location:Taiwan , Jubei City

Category:IT - Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 01, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Posted:
March 01, 2026