Customer Production Support Engineer

Provide all service-related support (system installation, preventive maintenance, complex troubleshooting and repair break fix). Provide application related expertise to analyze production impacts and to ensure a high utilization of a customer test cell. Develop characterization and production test programs to solve customers' test problems; collect data and analyze problems. Create and implement support plan in conjunction with cross functional groups, including customers’ maintenance team, to reduce equipment downtime and maintenance cost. Work with customers to understand and improve test processes. Act as the liaison between factory and customer. Provide formal and on-the-job training to customers. Escalate service problem and take ownership of problem until it is resolved. Represent the organization as the primary customer contact and function as key customers and departmental leadership role. Lead and mentor other engineers.