Customer Production Support Engineer

• Perform system installation, Project Management, calibration, retrofit, training and troubleshooting
• Escalates customer production problem and take ownership of problem until it is resolved
• Develop relationship with customer
• Work with the customer actively on issue prevention
• Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost
• Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account
• Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase
• Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities
• More senior levels may provide recommendations/inputs into the next generation product development
• Basic semi test program testing methodology and clarify root cause by programming debugging

• Degree in electronics engineering or related field
• Experience in working with customers in the semi-test area
• Has a good working attitude and willingness to work
• Can work under higher pressure & deal with constant requirement changes

• Having testing or ATE experience will be a plus
• Fluency in English is a plus
• Having experience in handler/prober H/W docking integration will be a plus

Teradyne offers a variety of robust health and well-being benefit programs, including medical claims, group insurance, retirement plans, paid vacation & holidays, tuition assistance programs, and more