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Teradyne Logo Teradyne · IT - Software Development

Customer Production Support Engineer

Taiwan, Jubei City · Job Posted June 10, 2026
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Job Description

Opportunity Overview • Perform system installation, Project Management, calibration, retrofit, training and troubleshooting. • Escalates customer production problem and take ownership of problem until it is resolved. • Develop relationship with customer ; Work with the customer actively on issue prevention. • Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost. • Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer. This includes all technical resources engaged with account. • Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase. • Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities. • More senior levels may provide recommendations/inputs into the next generation product development.

Job Responsibility

  • Perform system installation, Project Management, calibration, retrofit, training and troubleshooting
  • Escalates customer production problem and take ownership of problem until it is resolved
  • Develop relationship with customer
  • Work with the customer actively on issue prevention
  • Creates and implements support plan for customer in conjunction with cross functional groups and customer maintenance teams with objectives of reducing equipment downtime and maintenance cost
  • Execute with the various support teams within Teradyne to deliver on Teradyne commitment to customer
  • Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase
  • Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities
  • More senior levels may provide recommendations/inputs into the next generation product development

Requirements

  • Degree in electronics engineering or related field
  • Experience in working with customer in the semi test area
  • Has a good working attitude and willingness to work
  • Can work under higher pressure & deal with constant requirement changes
  • Have testing or ATE experience will be a plus
  • Fluent in English is a plus
  • Having experience in handler/prober H/W docking integration will be a plus
  • Understanding of Silicon photonics, CPO(Co-Packaged Optics) and PIC measurement or testing is preferred

Nice to have

  • Have testing or ATE experience will be a plus
  • Fluent in English is a plus
  • Having experience in handler/prober H/W docking integration will be a plus
  • Understanding of Silicon photonics, CPO(Co-Packaged Optics) and PIC measurement or testing is preferred

What we offer

  • medical claims
  • group insurance
  • retirement plans
  • paid vacation & holidays
  • tuition assistance programs
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  • Play an active role in transferring the needed application knowledge from the specifier team into the customer production support team during the release phase
  • Provides technical expertise and value to customers (Hardware and software)and manage internal/external resources, application/production issues activities
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