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As the On-Site Services Customer Portfolio Leader representing GEV, located 33 miles east of Kemmerer, Wyoming; You will serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L's and Growth Opportunity. Develop and own site customer communication plan, coordinate and facilitate regular 'Customer meetings' reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer. Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA. Be responsible for developing outage scope/communicating scope to the field services team. Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable. Provide leadership in owning and driving all emergent/forced outage matters to resolution. Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network. Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.
Job Responsibility:
Serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, customer communication and contribute to the overall business strategy inclusive of the P&L's and Growth Opportunity
Develop and own site customer communication plan, coordinate and facilitate regular 'Customer meetings' reviewing open items and action plans and reviewing existing and new GE Vernova products/services that could provide value for the customer
Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA
Be responsible for developing outage scope/communicating scope to the field services team
Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable
Provide leadership in owning and driving all emergent/forced outage matters to resolution
Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings including On-Site Repairs and Part and Component Repairs performed in GRS addressing repairs issues in the GE network
Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure
Requirements:
Bachelor's Degree from an accredited University (OR an Associates degree from a college or 7+ years of experience in a power generation industry)
Minimum of 5 years of Technical Field Services with Heavy Duty Gas Turbine/and or Mechanical Power Outage experience
Ability to work at the site located in Wyoming
While Relocation is offered within the US no sponsorship (immigration support) is offered
Nice to have:
You have a passion for leading by example with exceptional communication skills, time management and leadership in a proactive environment including advanced knowledge with Microsoft tools
You are someone who brings vision for Lean Standard Work/Process Improvement with high level of operational judgment to achieve the position's objectives and strong experience with Project while adopting Lean processes and tools
Technical Field Service Experience with HD Outage experience is highly valued