Customer Portfolio Manager Job at The Muse (Bemidji)

Customer Portfolio Manager

As the Satisfaction Leader, you will need to demonstrate accountability for func...

Location

United States , Cadillac

Salary:

119600.00 - 199400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR-Associates degree with 2 years of experience in a power generation industry)
Minimum of 5 years of knowledge and experience within the power plant field services or contract management

Job Responsibility

Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
Be responsible for customer portfolio P&L and growth
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
Be responsible for developing outage scope/communicating scope to One Field Services
Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Be responsible for managing the Outage 360 process and processing of Change Orders
Lead direction for all emergent/forced outage resolution

What we offer

Medical insurance
Dental insurance
Vision insurance
Prescription drug coverage
Health Coach
Employee Assistance Program
Retirement Savings Plan (401(k))
Company matching contributions
Company retirement contributions
Fidelity resources

Fulltime

Customer Portfolio Manager

As the Satisfaction Leader, you will need to demonstrate accountability for func...

Location

United States , Cadillac

Salary:

119600.00 - 199400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR-Associates degree with 2 years of experience in a power generation industry)
Minimum of 5 years of knowledge and experience within the power plant field services or contract management
Willingness and ability to travel 50% of the time
Legal authorization to work in the United States

Job Responsibility

Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
Be responsible for customer portfolio P&L and growth
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
Be responsible for developing outage scope/communicating scope to One Field Services
Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Be responsible for managing the Outage 360 process and processing of Change Orders
Lead direction for all emergent/forced outage resolution

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Customer Portfolio Manager

As the Satisfaction Leader, you will need to demonstrate accountability for func...

Location

United States , Cadillac

Salary:

119600.00 - 199400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 4 years of experience in power generation industry OR-Associates degree with 2 years of experience in a power generation industry)
Minimum of 5 years of knowledge and experience within the power plant field services or contract management

Job Responsibility

Serve as a liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy
Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
Be responsible for customer portfolio P&L and growth
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GE/Customer reviews to review existing and new GE products/services that could provide value for the customer
Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
Be responsible for developing outage scope/communicating scope to One Field Services
Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Be responsible for managing the Outage 360 process and processing of Change Orders
Lead direction for all emergent/forced outage resolution

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

Customer Portfolio Manager

Contract Performance Manager responsible for fulfillment of maintenance contract...

Location

China , Hefei

Salary:

Not provided

The Muse

Expiration Date

Until further notice

Requirements

10-12 years of power generation experience is required
Heavy duty gas turbines and controls system experience is advantage
Customer focused: Excellent communication, presentation, interpersonal skill
Affluent knowledge of commercial, finance, legal and related regulations and law
Proficiency in English and in computer application skills

Job Responsibility

Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management, provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GE organization
Respond to customer inquiry and participate in commercial discussions with customer, assist in sales campaigns for new and extra work proposals development and contracts negotiation
Make robust outage event planning and manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance, manage new unit warranty and coordinate CM&U project implementation of assigned contract equipment
Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts, conduct financial pacing/cost classification properly
Develop and implement business operations plans to achieve contract profitability & work scoping, implement Operation & Fulfillment Metrics (SQDC) and assist in the establishment of productivity goals by contract
Within 12 months of role assignment Initial certification requires of training, final exam and review by the certification board must be met. And to maintain certification status for this role through ongoing training regularly

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

New

Customer Portfolio Manager (CPM)

As the Customer Portfolio Manager located in a mutually agreeable location withi...

Location

United States , North Platte

Salary:

119600.00 - 199400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
Ability to work up to 25% of the time at the site

Job Responsibility

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Requires specialized knowledge within the function
Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
Stays informed of industry trends that may inform work
Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
Has ability to assess quality of information given and ask pertinent questions to stakeholders
Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
Uses multiple internal and some external sources outside of own function to help arrive at a decision

What we offer

Health Insurance
Health Reimbursement Account
Dental Insurance
Vision Insurance
Life Insurance
Short-Term Disability
Long-Term Disability
FSA
FSA With Employer Contribution
HSA

Fulltime

New

Customer Portfolio Manager (CPM)

Location

United States , Minot

Salary:

119600.00 - 199400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
Ability to work up to 25% of the time at the site

Job Responsibility

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Requires specialized knowledge within the function
Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
Stays informed of industry trends that may inform work
Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
Has ability to assess quality of information given and ask pertinent questions to stakeholders
Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations

What we offer

medical insurance
dental insurance
vision insurance
prescription drug coverage
Health Coach from GE Vernova
Employee Assistance Program
retirement benefits (GE Vernova Retirement Savings Plan)
401(k) savings opportunity with company matching contributions and company retirement contributions
access to Fidelity resources and financial planning consultants
tuition assistance

Fulltime

New

Customer Portfolio Manager (CPM)

As the Customer Portfolio Manager located in a mutually agreeable location withi...

Location

United States , Mission

Salary:

119600.00 - 199400.00 USD / Year

The Muse

Expiration Date

Until further notice

Requirements

Bachelor's Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
Ability to work up to 25% of the time at the site

Job Responsibility

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Requires specialized knowledge within the function
Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
Stays informed of industry trends that may inform work
Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
Has ability to assess quality of information given and ask pertinent questions to stakeholders
Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
Uses multiple internal and some external sources outside of own function to help arrive at a decision

What we offer

medical insurance
dental insurance
vision insurance
prescription drug coverage
Health Coach from GE Vernova
Employee Assistance Program
GE Vernova Retirement Savings Plan
401(k) savings opportunity with company matching contributions
company retirement contributions
Fidelity resources and financial planning consultants

Fulltime

Senior Customer Account Portfolio Manager

Reporting into the Customer Account Lead (CAL) of Vodafone Germany (VF-DE), the ...

Location

Germany , Düsseldorf

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Strong business domain knowledge in (digital) commercial operations as well as (digital) marketing and (digital) sales in a telco context with ideally 15+ years of experience
Strong functional domain knowledge in service strategy, operating model design, service transformation and digital/ AI
Demonstrated sustained client relations management experience at a C-suite level or key decision makers in the industry
Building trusted client relationships
Managed a portfolio of work across multiple customers previously
Shown ability to grow and expand existing engagements within client environment
Demonstrated ability to bring together disparate teams to drive client success
Leadership skills with the ability to manage and inspire cross-functional teams
Consulting experience ideal, but not essential

Job Responsibility

Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
Co-create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition
Build long standing relationships with the customer
Manage a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business
Support the CAL in the overall account agenda and priorities
Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
Bring together different Service line leads within their portfolio of work
Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends

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Customer Portfolio Manager

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