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The Muse Logo The Muse · IT - Administration

Customer Portfolio Manager (CPM)

United States, North Platte Employment contract 119600.00 - 199400.00 USD / Year · Job Posted June 14, 2026
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Job Description

As the Customer Portfolio Manager located in a mutually agreeable location within the listed states, you will have a dynamic customer base with multiple locations for which you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power. You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, fulfill service agreement obligations, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. High levels of operational judgment are required to achieve objectives. There is moderate autonomy within the role.

Job Responsibility

  • Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
  • Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
  • Requires specialized knowledge within the function
  • Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation
  • Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services
  • Stays informed of industry trends that may inform work
  • Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering
  • Has ability to assess quality of information given and ask pertinent questions to stakeholders
  • Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations
  • Uses multiple internal and some external sources outside of own function to help arrive at a decision
  • May lead functional teams or projects with minimal resource requirements, risk, and/or complexity
  • Communicates difficult concepts and may influence others' options on particular topics
  • May guide others to consider a different point of view

Requirements

  • Bachelor's Degree from an accredited University (OR an Associates degree from a college or 7 years of experience in a power generation industry)
  • Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience
  • Ability to work up to 25% of the time at the site

Nice to have

  • Master's degree from an accredited university or college
  • Strong interpersonal and leadership skills
  • Demonstrated ability to analyze and resolve problems
  • Demonstrated ability to lead programs / projects
  • Ability to document, plan, market, and execute programs

What we offer

  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • FSA
  • FSA With Employer Contribution
  • HSA
  • HSA With Employer Contribution
  • Fitness Subsidies
  • On-Site Gym
  • Mental Health Benefits
  • Adoption Assistance Program
  • Family Support Resources
  • Birth Parent or Maternity Leave
  • Adoption Leave
  • Flexible Work Hours
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Commuter Benefits Program
  • Casual Dress
  • On-Site Cafeteria
  • Holiday Events
  • Unlimited Paid Time Off
  • Paid Holidays
  • Personal/Sick Days
  • Summer Fridays
  • 401(K)
  • Stock Purchase Program
  • Performance Bonus
  • Relocation Assistance
  • Financial Counseling
  • Profit Sharing
  • 401(K) With Company Matching
  • Tuition Reimbursement
  • Access to Online Courses
  • Lunch and Learns
  • Leadership Training Program
  • Internship Program
  • Associate or Rotational Training Program
  • Diversity, Equity, and Inclusion Program
  • Employee Resource Groups (ERG)
  • Unconscious Bias Training
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