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Customer Platform Architect

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Filigran

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Location:
Japan

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Customer Platform Architect will be responsible for supporting customers in the deployment of their on-premise infrastructure hosting Filigran products, conducting regular health checks, and providing advisory support during the pre-sales process regarding on-premise infrastructure requirements. The role of the Customer Platform Architect is essential to ensure proper sizing of the infrastructure for new on-premise customers, to adapt deployments to specific technological and security contexts, and to guarantee the reliability of this infrastructure in supporting our customers’ threat management operations.

Job Responsibility:

  • Guide customers through the deployment of their platform: Assist customers in the design, implementation, and configuration of their platform based on their needs
  • Manage customers infrastructure issues: Diagnose, resolve, and anticipate technical issues related to the infrastructure
  • Conduct platform health checks: Perform on-demand audits to assess the performance and resilience of platforms and recommend improvements
  • Ensure technical documentation of the architecture: Write and update architecture-related documentation, ensuring it is clear and accessible to all stakeholders
  • Collaborate with other teams: Work closely with the Product team to integrate architectural needs into the products, and with Solution Engineers to support pre-sales efforts in resolving platform issues and addressing design requests

Requirements:

  • Expertise in IT infrastructure (servers, networks, virtualization, etc.)
  • Proficiency in system architecture and ability to design robust technical solutions
  • Experience with cloud environments (AWS, Azure, GCP) and on-premise infrastructure
  • Strong problem-solving skills and the ability to diagnose complex infrastructure issues
  • Deep expertise in Kubernetes and Helm, including architecting and maintaining highly available clusters, authoring custom Helm charts, and driving automation for large-scale, cloud-native deployments
  • Communication skills to explain technical concepts to various audiences
  • Analytical mindset and the ability to identify effective solutions for infrastructure challenges
  • Ability to integrate the Customer team, with a willingness to learn and understand the products’ features, software architecture, and threat intelligence domain
  • Team player with collaboration skills, capable of working with multidisciplinary teams
  • Meticulousness in managing technical documentation
What we offer:
  • Competitive pay + equity — everyone shares in our success
  • Remote-first, flexible, and balanced — work that fits your life
  • Your setup, your choice — pick the gear that works for you

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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