Customer Performance Manager Job at Euro London Appointments (Turin)

Customer Performance Manager (EU Remarketing)

An international automotive technology company is looking for an experienced rem...

Location

Germany , Cologne

Salary:

Not provided

Euro London Appointments

Expiration Date

Until further notice

Requirements

Strong experience in remarketing or wholesale within an OEM, leasing, fleet or large-volume environment
Exposure to large vehicle inventories and lifecycle management
Experience influencing change in matrix or project-based environments
Strong communication skills and a consultative mindset
Comfortable working independently across countries
German and English required

Job Responsibility

Partnering with customers to improve remarketing and wholesale performance
Supporting implementation and adoption of digital tools and processes
Analysing performance data and translating insights into clear actions
Coaching experienced used-car stakeholders on best practices
Managing relationships across multiple European markets

Fulltime

Global Customer Performance & Insights Manager

In this role, you are responsible for consolidating, analyzing, and translating ...

Location

Salary:

Not provided

Scanfil

Expiration Date

Until further notice

Requirements

Advanced data analysis, reporting, and SQL expertise
Strong understanding of manufacturing operations, finance, and quality performance
Ability to translate complex data into clear, executive-level insights
Governance design, cadence ownership, and cross-functional coordination
Scenario modelling and forward-looking risk and opportunity assessment
Structured problem-solving and fact-based decision support
Strong stakeholder management and clear, confident communication
Commercial mindset combined with operational discipline
Relevant higher education degree in business, engineering, data analytics, finance, or a comparable field
Several years of experience in analytics, performance management, business intelligence, or a similar role

Job Responsibility

Consolidating, analyzing, and translating customer performance data across finance, operations, and quality into decision-grade insights
Preparing, framing, and supporting decisions with material commercial and operational impact
Establishing a strong governance cadence and acting as a fact-based advisor to senior stakeholders, enabling data-driven decisions across the customer account
Enabling fact-based, timely decision-making across global customer accounts by turning complex performance data into clear, actionable insights
Establishing a disciplined governance cadence, aligning inputs across functions and sites, and providing forward-looking analysis that highlights risks, opportunities, and trade-offs
Through structured scenario modelling and trusted advisory support, helping leaders anticipate change, challenge assumptions, and act with confidence

What we offer

Attractive career and development opportunities on several continents
Inspiring work atmosphere and focus on well-being
Motivating work environment that boosts professional and individual growth

Manager Business Performance & Customer Insights

We are seeking a detail-oriented, highly analytical, and collaborative Manager t...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business, Supply Chain, Engineering, Analytics, or related fields
Minimum 5 years of experience in senior analytical or operational roles in trade operations, distribution analytics, or channel partner management, preferably within the pharmaceutical or biotech industry at a regional level
Strong analytical skills and proficiency in data interpretation, dashboard management, and KPI monitoring
Proficiency with data visualization tools (Power BI, Tableau)
Experience with ERP systems (e.g., SAP) and familiarity with trade or distribution data
Advanced English Proficiency

Job Responsibility

Validate and approve sales orders, ensuring alignment with inventory targets and avoiding overstock or stockouts
Monitor distributor inventories to maintain optimal stock levels
Analyze purchase orders and sales trends to proactively identify supply risks or demand fluctuations
Lead development and execution of standardized KPIs and performance dashboards for channel partners including Specialty Pharmacies (SPs), Wholesalers, and Distributors
Conduct inventory reviews for each distributor and provide recommendations to optimize supply chain efficiency
Support launch readiness from a trade operations perspective, coordinating analytics and readiness metrics for new product launches or distribution changes
Support and coordinate Quarterly Business Reviews (QBRs), scorecards, and channel performance reporting
Collaborate with analytics teams to enhance dashboards, KPIs, and data models supporting distribution visibility
Generate actionable customer and channel insights to support commercial, finance, and supply chain decision-making
Support the development of forecasting inputs through analysis of market dynamics, customer behavior, and distributor stock levels

What we offer

Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities

Customer Development Operations & Performance Manager

Join a purpose‑driven, market‑leading multinational and shape the future of cust...

Location

Ghana , Greater Accra Region

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Degree in Business Administration or a related field
3 to 4 years’ experience Customer Development and Business Partnering
Technical fluency in Excel, SAP
English fluency
Care deeply: caring deeply about how consumers experience our brands every day, everywhere
about our people’s growth and development, and our impact on the planet. You care about your performance, to a point where it hurts when you don’t win. Always brings their best self. Has emotional intelligence to take feedback, manage mood and motivations and build empathy for others. Sets high standards for themselves. Has humility, understanding that leadership is service to others, inside and outside of Unilever.
Focus on what counts: we set clear and stretching goals and recognise maximum performance impact. Generates intensity and focus to motivate people to deliver results at speed.
Stay three steps ahead: we think boldly and creatively to make breakthroughs in performance. We are always curious and confident – anticipating and staying ahead of consumer needs and external trends to beat the competition. Approaches delivery with an iterative and incremental, test - do - learn approach. Has an owner’s mindset, using data and insight to make decisions.
Deliver with excellence: we deliver everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we said we will do. Takes personal responsibility and accountability for execution and results.

Job Responsibility

Driving main Customer Development projects
Ensure adequate support for Field teams
Owns Order 2 Cash process, CD procedures and reporting harmonisation
Drive Route to Market Excellence: Perfect store: compliance and measurement, enrolment, POS incentives monitoring
Better Served: monitor and improve sales force productivity
More stores: coverage expansion management and follow up
Implement adequate scorecards/trackers and other supporting tools to monitor sales force performances (working capital, sales, promotions, Initiatives.)
Lead audit process/actions for CD governance, PS and sales data integrity compliance
Sales incentives packages: Regular review and design to update to link to CD projects/priorities
Bring CD best practices from other clusters and implement/adapt to country

Fulltime

Sales Manager: Customer Services & Parts (CSP) Performance

Multinational company in the automotive sector is seeking a Customer Services & ...

Location

Brazil , São Bernardo do Campo

Salary:

Not provided

Randstad

Expiration Date

October 01, 2026

Requirements

Bachelor's degree in Business Administration, Engineering, Economics, or related fields
Solid experience (3–5 years) in Customer Services, After-Sales, Parts business, Performance Management, or similar commercial functions
Experience in international or regional roles, ideally covering LAMEA or emerging markets
Strong understanding of parts business, service contracts, and after-sales operations
Proven experience working in cross-functional environments (e.g., Logistics, IT, Finance, Digital, Product Management)
Strong analytical skills, with experience in KPI management, financial forecasting, and performance steering
Familiarity with pricing strategy, portfolio management, and profitability optimization
Knowledge of digital solutions, systems landscape, and data governance
experience with data analytics or machine learning is a plus
Fluent in English

Job Responsibility

Drive end-to-end performance, growth, and profitability of the Customer Services & Parts (CSP) business across the LAMEA region
Define and govern parts pricing strategy, ensuring consistency and strong pricing governance across markets
Lead business development initiatives for parts, including e-commerce expansion, portfolio management (TruckParts, Reman, Oils & Liquids), and performance optimization
Ensure BEV Customer Service readiness across markets, including parts availability, service concepts, and operational processes
Develop and execute service contract strategies, overseeing systems, tools, and performance management to ensure scalability and profitability
Drive digital solutions and new business models for CSP, including rollout in new markets and ongoing performance monitoring
Act as a central interface between markets, business units, logistics, IT, and central functions, ensuring alignment and effective execution
Lead regional performance steering, including financial forecasting, KPI tracking, and preparation of Business Reviews (BizRev)
Coordinate operational planning (OP) cycles and lead monthly regional performance calls, ensuring transparency and action follow-up
Monitor logistics performance and resolve escalations in collaboration with supply chain partners

Fulltime

Sr Customer Experience Manager- Customer Journey

This role leads the development and execution of customer experience strategies ...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

79900.00 - 144100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
4-7 years Wireless experience
4-7 years Leadership experience
4-7 years Analytical experience
Strong understanding of planning, customer retention, and customer experience methods
Strong proficiency in Customer Journeys
Microsoft Office (Required) – Including advance skills in MS PowerPoint (C-Suite Presentations), and MS Excel (Formulas)
Basic understanding experience with MS SQL (Preferred)
Strong problem-solving capability and proficiency in root cause analysis along with ability to present findings to executives and complete postmortem analysis
Cross Functional Leadership (Required)

Job Responsibility

Lead the development and execution of customer experience strategies to improve service delivery across channels
Manage process optimization efforts to enhance project rollouts and operational efficiency
Collaborate with senior management to align customer experience initiatives with organizational goals
Oversee analysis and resolution of product issues affecting customers and employees
Provide coaching, feedback, and career development guidance to team members
Prepare and communicate departmental updates on key projects and performance metrics
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays

Fulltime

Public Sector Program Manager / Customer Success Manager

Lead technical delivery, customer success, and relationship management with our ...

Location

United States , Ft. Bragg, Fayetteville

Salary:

Not provided

Unstructured

Expiration Date

Until further notice

Requirements

3–5 years of program management or customer success experience in public sector environments, preferably supporting the U.S. Department of Defense
Established relationship with USSOCOM and/or its components, gained through prior military service or direct business engagement
Ability to work regularly onsite in or near Fort Bragg, NC
Active SECRET clearance (TS/SCI eligibility strongly preferred)
Strong understanding of federal procurement, compliance, and delivery requirements
Experience reviewing and managing contracts, SLAs, and deliverables
Familiarity with machine learning, AI, or enterprise software integrations
Excellent communication skills to bridge technical and non-technical stakeholders
Proven ability to manage complex, multi-stakeholder programs with competing priorities
Ability to identify and pursue expansion opportunities within accounts, partnering closely with the account manager on growth initiatives

Job Responsibility

Own the end-to-end program delivery lifecycle for public sector accounts, particularly within the U.S. Department of Defense and Special Operations community, ensuring milestones, deliverables, and timelines are met
Navigate cross-functional coordination with product, engineering, and solutions teams to deliver tailored solutions
Ensure programs align with customer missions, security requirements, and compliance frameworks
Act as the primary point of contact for public sector customers, building trusted partnerships that drive adoption and long-term value
Proactively collaborate with account managers to identify expansion opportunities and help customers unlock the full potential of the Unstructured platform
Own contract execution, including reviewing deliverables, ensuring compliance, and coordinating with internal stakeholders on contractual obligations
Manage subcontracts, build effective partner relationships, navigate procurement processes, and ensure adherence to federal standards
Guide customers through the implementation and integration of Unstructured solutions within existing workflows and environments
Translate technical capabilities into clear mission impact for both technical and non-technical stakeholders
Represent the voice of the customer internally, providing actionable insights to inform product roadmap and prioritization decisions

What we offer

Company offsites
Best-in-tech swag
Tools needed to do your best work
Medical, dental, and vision coverage from day one
Life and disability insurance
Unlimited PTO
Flexible parental leave
401(k) options
Competitive referral incentives.

Fulltime

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...

Location

United States , New York

Salary:

100000.00 - 115000.00 USD / Year

SITA

Expiration Date

Until further notice

Requirements

5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
Familiarity and prior experience with ITIL-based operation processes
Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
7+ years in managing customer relationship for on-going services, preferably in customer service or operations
Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.

Job Responsibility

Partner with the account team to oversee service delivery and performance
Conduct customer service reviews and support executive account planning
Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
Collaborate with internal teams to resolve issues and provide feedback to the account team
Analyze customer data and feedback to identify trends, risks, and engagement levels
Partner with the account team on retention strategies for at-risk customers
Manage success plans, documentation, and communications to improve satisfaction
Prepare reports on metrics and contribute to knowledge resources (FAQs, training).

What we offer

Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

Fulltime

Select Country

Customer Performance Manager

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?