Job Description
In Small, Medium, Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry's most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. As our business continues to evolve, executive customer and partner engagement plays a critical role in shaping relationships, advancing priorities, and accelerating business outcomes. The Customer & Partner Engagement Manager, SME&C (CPEM) sits within the SME&C Executive Office and plays a pivotal role in translating executive priorities into high-impact customer and partner engagements that drive measurable business outcomes. In this role, you act as a force multiplier for the EVP, SME&C, orchestrating executive engagements that strengthen relationships with our key customers and accelerate partner-led growth across our ecosystem. You enable teams to deliver high-quality, outcome-focused interactions, ensuring consistency, clarity, and accountability. Reporting to the Executive Engagement Lead, you work across SME&C, Microsoft's Commercial Business (MCB), and the broader Microsoft network to drive end-to-end executive engagement planning and follow-through. You connect stakeholders and ensure commitments turn into action, elevating execution through operational excellence, strong judgement, and an AI-first approach. This role requires a strong collaborator who combines structured execution with strategic thinking, communicates with clarity and influence, and thrives in a fast-paced executive environment. You work effectively across boundaries, navigate complexity with confidence, and continuously improve ways of working to drive greater efficiency, insight, and impact.
