Customer Outreach Specialist Job at Baxter (Houston)

Success Manager, Adoption Specialist

In This Role, You Will: Drive Scalable Engagement: Proactively manage a portfoli...

Location

United States

Salary:

98100.00 - 155100.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

5+ years in Customer Success, Account Management, or related SaaS roles, with proven experience managing large customer portfolios in a pooled or scaled model with a complex SaaS product portfolio
A customer-centric mindset, with a passion for driving adoption, value realization, and customer satisfaction
Demonstrated ability to quickly and effectively build trusted relationships and guide customers to business outcomes through scalable engagement strategies
Understanding of common Jira and Confluence end-user use cases and ways of working
Experience establishing collaborative relationships across product, sales, support, marketing, and solution partners to facilitate a seamless customer experience
Strong organizational and time management skills
ability to manage multiple priorities and engagements simultaneously
Adaptability and a commitment to continuous learning in a dynamic, fast-paced environment
Exceptional verbal and written communication skills
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau

Job Responsibility

Drive Scalable Engagement: Proactively manage a portfolio of customers through a pooled model, supporting customers at key journey milestones (including onboarding, adoption, and value realization)
Proactively Guide Customer Journeys: Leverage predictive signals and standardized frameworks to pinpoint key milestones, adoption opportunities, and potential risks, thereby facilitating early and sustained product adoption and success with Atlassian solutions
Deliver Value at Scale: Deliver value through many engagements including webinars, office hours, and curated outreach
Maintain Solution & Industry Expertise: Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements. high-level understanding of industry trends, market dynamics, and competitor activities
Mitigate Risk: Identify and mitigate churn risks through early risk identification, intervention, escalation, and mitigation in collaboration with internal teams as needed
Champion Customer Advocacy: Act as the Voice of the Customer, sharing insights and feedback to influence Atlassian’s products and services
Maintain Operational Excellence: Keep accurate records in Gainsight, adhere to engagement frameworks, and contribute to continuous improvement initiatives

What we offer

health and wellbeing resources
paid volunteer days

Fulltime

Retention Specialist

As a Retention Specialist, you’ll bring energy, assertiveness, and a client-firs...

Location

Poland , Krakow

Salary:

8100.00 - 10100.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

Strong communication and influence skills, with the ability to collaborate across teams and present to stakeholders
Strong english skills both verbal and written with technical aptitude to effectively engage with disgruntled clients and conduct proactive outreach
Impeccable emotional intelligence and customer service skills including strong written and verbal communication
Ability to manage multiple clients, cases, and projects in a fast-paced environment
Background in client retention, account management, or customer success with measurable success
Solutions-oriented and proactive mindset with strong problem-solving skills
Adaptability and agility to comfortably navigate ambiguity and complexity with a flexible attitude that thrives in a fast-paced evolving environment
1–3 years of relevant retention experience in account management, support, or retention
Background in payment processing and/or software solutions
1-3 years preferred working in the payment processing and/or software solutions industries

Job Responsibility

Manage a high volume of inbound and outbound requests including Salesforce case assignment, email requests, At Risk detection and churn requests with professionalism, urgency, and empathy
Engage primarily our B and C client segments to understand their business needs, challenges, and reasons for dissatisfaction or cancellation in an attempt to retain business and bring the account to a healthy state
Proactive and reactive case management to outbound via telephone and email to conduct health checks on newly onboarded clients along with risk and escalation resolution to avoid churn
Collaborate cross-functionally with Sales, Support, and Client Success teams to research, resolve, and recover at-risk accounts
Present tailored solutions, product enhancements, or alternative pricing structures to retain clients and improve satisfaction
Negotiate cancellations and develop creative retention strategies to reduce churn and preserve recurring revenue
Document all client interactions, resolutions, and outcomes accurately in Salesforce using best practices in case management and prioritization of tasks
Meet performance activity targets and retention metrics to drive direct client engagement and identify trends and opportunities for improved revenue and rooftop retention and growth
Participate in proactive outreach campaigns targeting accounts showing early signs of disengagement
Maintain expert-level knowledge of SpotOn’s products, services, and value propositions to confidently position benefits to clients

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Engagement specialist

We are looking for an engagement specialist that will be the first point of cont...

Location

United States

Salary:

22.00 USD / Hour

LHH

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Prior sales and customer service experience
Professional and articulate voice
Excels working in a fast-paced environment with evolving business needs
Able to work a set Monday-Friday schedule
Home office that is noise and distraction free
Computer with an available USB port for a USB headset
Internet with a wired Ethernet connection to PC/Laptop
LinkedIn Profile

Job Responsibility

Successfully meet defined performance expectations by graduating from our structured onboarding program
Demonstrate knowledge of all LHH programs, features, and benefits during phone calls
Provide professional and timely follow up to all client and individual inquiries
Manage individual expectations by clearly communicating next steps and timing
Meet and/or exceed established engagement KPI metrics
Adhere to established outreach protocols
Accurately and properly document engagement efforts in ORBIT
Responding efficiently and accurately to calls, emails, and SMS explaining possible solutions and ensuring that clients feel supported and valued
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients as needed
Utilizing software, databases, scripts, and tools appropriately

What we offer

Growth opportunities within a human resources global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs
In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable

Parttime

Made to Measure Specialist

We are looking for a Made to Measure specialist for our client a luxury menswear...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Deliver a luxury, consultative MTM experience from first appointment to garment handover
Build strong client relationships and develop a personal client book of MTM customers
Meet and exceed individual and store MTM sales targets through active selling and client outreach
Conduct precise measurements and fittings, advising on fit, cloth, styling, and construction
Provide guidance to clients on seasonal fabric offerings, style options, and finishing details
Maintain detailed knowledge of MTM product offerings and production processes
Coordinate MTM order entry and liaise with tailoring partners and internal teams to track progress and ensure timely delivery
Assist with trunk shows, client events, and in-store MTM activations
Ensure MTM tools, fabric books, and fitting areas are immaculately presented and well maintained
Work closely with the team and contribute to overall store performance

Job Responsibility

Guide clients through the made to measure journey, from initial consultation and measurement to final fitting and delivery
Ensure an exceptional and personalised customer experience
Act as a key ambassador for the company's tailoring excellence

What we offer

Bonus

Fulltime

Bilingual Outbound Enrollment Specialist

As an Outbound Enrollment Representative, you will be responsible for making out...

Location

United States

Salary:

45000.00 - 55000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

Ability to work Monday-Friday, 8:30am - 5:00pm CT
Fluent in Spanish and English
Strong, empathetic communication skills
Motivated by goals, metrics, and monthly bonus program
Passionate about changing the current landscape of healthcare
Strong organizational and time-management skills
Ability to work independently and as part of a team
Willing to work occasional overtime hours
Are internet-connected, able to work remotely

Job Responsibility

Conduct high volume outbound calls to patients to provide information and education about Pomelo Care services and resources
Achieve member enrollment goals as driven by company KPIs
Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
Document all interactions and maintain timely, accurate records of patient outreach activities
Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
Work with families to schedule appointments and follow-up care as needed
Participate in training and development opportunities to stay current on healthcare trends and regulations
Manage inbound calls from potential patients

What we offer

Competitive healthcare benefits
Generous vacation policy
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Uncapped performance bonus paid out monthly

Fulltime

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