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Customer Outcomes Executive

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Office Angels

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Location:
United Kingdom , Epsom

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Salary:

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Job Description:

Are you passionate about delivering exceptional customer support and making a genuine difference. We're looking for a dedicated Customer Outcomes Executive to join a supportive and collaborative Customer Outcomes (Arrears) team on an initial six‑month temporary contract. In this role, you'll play a key part in ensuring customers receive the right help at the right time-always with empathy, professionalism and a strong focus on positive outcomes.

Job Responsibility:

  • Providing sensitive and effective arrears support to customers, ensuring every interaction reflects empathy, respect and professionalism
  • Using excellent listening skills to understand customer circumstances and agree affordable, tailored repayment solutions
  • Managing customer accounts efficiently, resolving queries and ensuring every case aligns with regulatory standards, including Consumer Duty
  • Applying your understanding of vulnerable customers to ensure fair treatment and outstanding customer care
  • Working ethically, transparently and with a strong focus on delivering the best possible customer outcomes

Requirements:

  • Experience within customer service, collections, arrears or financial services and ideally the Automotive Sector
  • Confidence supporting customers in financial difficulty, including vulnerable customers
  • Strong working knowledge of Consumer Duty and regulatory expectations
  • Excellent communication and interpersonal skills with the ability to build trust quickly
  • A self-motivated, organised individual with a flexible, team-focused attitude and great attention to detail
  • Strong time management and the ability to work effectively under your own initiative
What we offer:
  • Hybrid working: 2 days in the office, 3 days from home (after an initial 4-6 weeks onboarding)
  • Access to an onsite gym
  • Dress for your day policy
  • Free parking and onsite restaurant
  • Fun annual events including summer parties, BBQs and festive celebrations

Additional Information:

Job Posted:
April 10, 2026

Work Type:
Hybrid work
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