CrawlJobs Logo
IKEA Logo IKEA · Logistics

Customer Order Team Leader

United Kingdom, Sheffield 31000.00 GBP / Year · Job Posted February 21, 2026
Apply Position
Job Link Share

Job Description

We at IKEA Sheffield are looking to welcome a Customer Order Team Leader to join our amazing Fulfilment Team. We’re looking for someone who thrives in a fast‑paced logistics environment, inspires teams to deliver outstanding results, and brings a sharp, solutions‑focused mindset to every challenge. If you’re driven, people‑centred, and eager to make a real impact, this role has everything you need to shine.

Job Responsibility

  • Drive high‑quality, efficient Last Mile operations by effectively planning staffing, shifts, equipment, and delivery routes to ensure daily targets are consistently achieved
  • You will support your team to deliver an excellent customer service experience
  • Work with your team to take action to prevent and reduce damages
  • You will be responsible for customer complaints, vehicle related accidents - completing root cause analysis, any necessary escalations, creating and implementing action plans to grow and improve the service
  • You will lead your team to ensure all vehicle and compliance checks are carried out. You will be responsible for the regular servicing and maintenance of vehicles, ensuring fleet checks are completed and all reported issues are dealt with in an efficient manner
  • You will work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, relevant vehicle checks and legislation and finally the working environment

Requirements

  • You enjoy leading, supporting, coaching and mentoring a team, and you’re passionate about people—always striving to deliver high‑quality customer service
  • You are someone who delivers goals and targets by leading your team effectively
  • You are someone that can analyse data and turn your findings into tangible actions to achieve results based on business goals
  • You lead by example, supporting your team and the wider business as and when required
  • You have good IT literacy and are comfortable learning and working with new systems
  • Ability to implement structural way of working within the area of responsibility
  • You have held a clean Full UK Drivers License for a minimum of 24 months
  • You have at least 12 months experience leading a team of at least 10 people in a Transportation role
  • You have experience working within a Logistics environment
  • You have experience planning for succession thorough regular performance evaluations, coaching, and mentoring your team
  • You have experience in resolving customer issues and complaints, reaching a satisfactory outcome for both the customer and the business
  • Experience managing budgets and working with profits and losses

What we offer

  • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
  • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers
  • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
IKEA - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Order Team Leader

8 matching positions

Team Leader Order Coordination - Sales

Based in our Munich headquarters, our Order Coordination Teams play a crucial ro...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
brainlab.com Logo
Brainlab
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A background in business administration
  • Strong organizational and general business process understanding
  • Experience in a service-oriented and international environment, such as sales support or customer service
  • Excellent interpersonal skills with the ability to work independently and a deep sense of commitment
  • Innovative forward-thinking leadership skills
  • A good sense of humor and motivation to get things done
  • Well-developed sense of urgency, attention to detail, accuracy, and exceptional organizational skills
  • Ability to multitask and quickly shift priorities between systems and tasks
  • Excellent verbal and written communication skills
  • IT savvy with proficiency in MS Office and ERP systems (SAP is mandatory, Salesforce.com is a plus)
Job Responsibility
Job Responsibility
  • Lead and inspire a team of 8 order coordinators
  • Facilitate daily task interactions and provide training, serving as the point of escalation for team members
  • Generate and present periodic management reports
  • Efficiently manage workload to ensure daily task completion
  • Implement and monitor continuous improvement initiatives
  • Ensure on-time delivery of our products at customer sites
  • Monitor product availability and capacity planning, processing deliveries, and maintaining up-to-date order documentation
  • Collaborate closely with various departments including sales operations, production, warehouse, and export for effective order handling
  • Engage in daily correspondence with international colleagues, fostering seamless order handling
  • Participate in Brainlab's Leadership program to enhance your leadership skills
What we offer
What we offer
  • 30 vacation days, plus December 24th and December 31st
  • Flexible working hours
  • Hybrid work model within Germany
  • Bike leasing via cooperation partner "BikeLeasing"
  • Parking garage and safe underground bike storage
  • Award-winning subsidized company restaurant and in-house cafes
  • Variety-rich fitness program in our ultra-modern 360m2 company gym
  • Regular after work, team, and company events
  • Comprehensive training and continuing education opportunities
  • Fulltime
Read More
Arrow Right

Team Leader Order Coordination - Sales

Based in our Munich headquarters, our Order Coordination Teams play a crucial ro...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
brainlab.com Logo
Brainlab
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A background in business administration
  • Strong organizational and general business process understanding
  • Experience in a service-oriented and international environment, such as sales support or customer service
  • Excellent interpersonal skills with the ability to work independently and a deep sense of commitment
  • Innovative forward-thinking leadership skills
  • A good sense of humor and motivation to get things done
  • Well-developed sense of urgency, attention to detail, accuracy, and exceptional organizational skills
  • Ability to multitask and quickly shift priorities between systems and tasks
  • Excellent verbal and written communication skills
  • IT savvy with proficiency in MS Office and ERP systems (SAP is mandatory, Salesforce.com is a plus)
Job Responsibility
Job Responsibility
  • Lead and inspire a team of 10 order coordinators
  • Facilitate daily task interactions and provide training, serving as the point of escalation for team members
  • Generate and present periodic management reports
  • Efficiently manage workload to ensure daily task completion
  • Implement and monitor continuous improvement initiatives
  • Ensure on-time delivery of our products at customer sites
  • Monitor product availability and capacity planning, processing deliveries, and maintaining up-to-date order documentation
  • Collaborate closely with various departments including sales operations, production, warehouse, and export for effective order handling
  • Engage in daily correspondence with international colleagues, fostering seamless order handling
  • Participate in Brainlab's Leadership program to enhance your leadership skills
What we offer
What we offer
  • A mutually-supportive, international team
  • Meaningful work with a lasting impact on medical technology
  • 30 vacation days, plus December 24th and December 31st
  • Flexible working hours as well as hybrid work model within Germany
  • Bike leasing via cooperation partner "BikeLeasing"
  • Parking garage and safe underground bike storage
  • Award-winning subsidized company restaurant and in-house cafes
  • Variety-rich fitness program in our ultra-modern 360m2 company gym
  • Regular after work, team, and company events
  • Comprehensive training and continuing education opportunities
  • Fulltime
Read More
Arrow Right

Team Leader Order Coordination - Sales

Based in our Munich headquarters, our Order Coordination Teams play a crucial ro...
Location
Location
Germany , Munich
Salary
Salary:
Not provided
brainlab.com Logo
Brainlab
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A background in business administration
  • Strong organizational and general business process understanding
  • Experience in a service-oriented and international environment, such as sales support or customer service
  • Excellent interpersonal skills with the ability to work independently and a deep sense of commitment
  • Innovative forward-thinking leadership skills
  • A good sense of humor and motivation to get things done
  • Well-developed sense of urgency, attention to detail, accuracy, and exceptional organizational skills
  • Ability to multitask and quickly shift priorities between systems and tasks
  • Excellent verbal and written communication skills
  • IT savvy with proficiency in MS Office and ERP systems (SAP is mandatory, Salesforce.com is a plus)
Job Responsibility
Job Responsibility
  • Lead and inspire a team of 10 order coordinators
  • Facilitate daily task interactions and provide training, serving as the point of escalation for team members
  • Generate and present periodic management reports
  • Efficiently manage workload to ensure daily task completion
  • Implement and monitor continuous improvement initiatives
  • Ensure on-time delivery of our products at customer sites
  • Monitor product availability and capacity planning, processing deliveries, and maintaining up-to-date order documentation
  • Collaborate closely with various departments including sales operations, production, warehouse, and export for effective order handling
  • Engage in daily correspondence with international colleagues, fostering seamless order handling
  • Participate in Brainlab's Leadership program to enhance your leadership skills
What we offer
What we offer
  • 30 vacation days, plus December 24th and December 31st
  • Flexible working hours as well as hybrid work model within Germany
  • Bike leasing via cooperation partner "BikeLeasing"
  • Parking garage and safe underground bike storage
  • Award-winning subsidized company restaurant and in-house cafes
  • Variety-rich fitness program in our ultra-modern 360m2 company gym
  • Regular after work, team, and company events
  • Comprehensive training and continuing education opportunities
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

Manage Sales Shared Services Customer Experience Associates, ensuring excellent ...
Location
Location
United Kingdom , Poole
Salary
Salary:
32000.00 - 36000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Manage Sales Shared Services Customer Experience Associates, ensuring excellent customer service via phone and email
  • Handle customer queries using appropriate communication styles
  • Respond promptly while maintaining a positive, needs-focused approach
  • Accurately document interactions, track progress, and manage accounts
  • Proactively identify opportunities to maximise sales and revenue
  • Process orders via web, email, and customer portal
  • Accurately enter data into ERP and related systems
  • Record all order processing activity and queries in the company CRM
  • Maintain accurate, up-to-date records using strong IT skills
  • Manage multiple projects, timelines, and stakeholders
What we offer
What we offer
  • Modern open plan office
  • monthly profit share bonus scheme
  • holiday buy-back scheme
  • company sick pay
  • free onsite parking
  • Perks at Work scheme
  • unlimited 'tuck shop' snacks
  • free lunch every Friday
  • charity dress down day every Friday
  • cycle to Work scheme
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader – Online Healthcare Provider

Compass Associates are proud to be working with a highly reputable fast-growing ...
Location
Location
United Kingdom , Croydon
Salary
Salary:
30000.00 - 35000.00 GBP / Year
compass-associates.com Logo
Compass Associates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer service experience ideally within a healthcare or regulated environment
  • Experience leading or supervising a customer service team (contact centre or office-based)
  • Confidence managing escalations and complex customer complaints
  • Ability to thrive in a fast-paced, high-volume environment
  • Experience managing remote or internationally distributed teams will be advantageous
  • Exposure to NHS, private healthcare providers, or other regulated medical services is highly desirable
Job Responsibility
Job Responsibility
  • Monitor daily agent productivity and performance against KPIs (calls, chats, emails, abandonment rates, response times)
  • Conduct quality assessments and ensure adherence to Care Quality Commission (CQC) and healthcare regulations
  • Handle escalated and complex customer queries, including medication side effects, pharmacy stock issues, payment problems, and order rejections
  • Support training, onboarding, coaching, and development of customer service agents
  • Produce productivity and quality reports for senior stakeholders
  • Manage complaints and identify trends to improve overall service delivery
  • Act as a key link between frontline agents and senior leadership
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

We’re seeking a proactive, customer-focused professional who thrives in a fast-p...
Location
Location
United Kingdom , Nuneaton
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of 2 years customer service experience
  • Export experience or knowledge of preparing shipping paperwork and dealing with couriers
  • A confident communicator with an excellent telephone manner
  • Efficient administration skills and good attention to detail
  • Ability to use own initiative with a can do attitude
  • Ability to work in a high pressured, fast paced environment
  • IT Literate including Excel and Word
  • Familiar with systems including EDI, Access and SAP (preferable but not essential)
Job Responsibility
Job Responsibility
  • Manage customer order books (UK & Export)
  • Process orders via EDI/Email and transfer to ERP systems
  • Handle customer queries (e.g., deliveries, pricing, invoices, product availability)
  • Perform administrative tasks, including matching invoices to PODs and posting to customers
  • Support Customer Service team members as needed
  • Prepare and process shipping documentation for international shipments (e.g., despatch notes, commercial invoices, customs paperwork)
  • Ensure compliance with export/import regulations and maintain records for audits
  • Liaise with freight forwarders and carriers to book shipments and resolve logistical issues
  • Monitor shipments, timelines, and inventory, optimizing procedures and minimizing costs
  • Communicate shipment progress to customers and Sales team
Read More
Arrow Right

Customer Relations Team Leader

At IKEA it’s all about our customers, and in Customer Relations we build and ret...
Location
Location
South Korea , Goyang-Si
Salary
Salary:
Not provided
https://www.ikea.com Logo
IKEA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about customers and act to ensure a positive shopping experience
  • IKEA values truly reflect personal values
  • Passionate about leading business through people
  • Ability to priorities and organise work and the work of others in order to make the most efficient use of the time available
  • Experience of actively meeting customer needs through understanding customers in a service industry
  • Ability to plan staffing needs according to the customer flow
  • Emotional resilience and ability to handle conflict (assertive and able to remain calm when confronted with challenging situations)
  • Strong communication skills with the ability to adjust the style of communication to get the message across to the receiver
  • Good analytical skills
Job Responsibility
Job Responsibility
  • Keeping your areas of responsibility in shape as new
  • Keeping your work areas efficiently equipped at all times during trading hours
  • Ensuring co-workers are available and ready to help by putting customers before work tasks
  • Empowering co-workers through knowledge, confidence, trust, authority and motivation so they are always ready to support customers in the best way possible
  • Always being available to deal positively and quickly with issues raised by customers thereby supporting your co-workers when they cannot resolve a need
  • Spending as much of your working time as possible in area of responsibility, supporting and coaching co-workers to ensure customers leave with a positive impression of the IKEA store and want to come back and shop more frequently with us
  • Leading by example in terms of customer focus, co-operation with other departments, simplicity and giving and taking responsibility to optimise our customers’ experience in your unit
  • Optimise the relationship with our customers in order to increase customer satisfaction thereby driving sales growth and sustained long-term profitability
  • Actively seek, and act on, customer feedback in order to make continuous improvements to our service
  • Understand the importance of accurate stock inventory and coach your team to also have this awareness and work with it in their daily roles
  • Fulltime
Read More
Arrow Right

Customer Service Team Leader

Join Gallagher's Mudgee team and be part of an animal management industry leader...
Location
Location
Australia , Mudgee
Salary
Salary:
Not provided
gallagher.com Logo
Gallagher Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience leading or mentoring a customer service team
  • Strong communication skills and a calm, solutions-focused approach
  • The ability to manage multiple priorities in a fast-paced environment
  • Confidence working with product-based enquiries
  • A genuine interest in supporting Australian farming communities
  • Leadership or supervisory experience in a customer service environment
  • Strong communication and relationship building skills
  • Experience supporting customers by phone and in person
  • Good computer skills (Excel, Word, general system confidence)
  • A practical, can-do mindset
Job Responsibility
Job Responsibility
  • Lead, coach, and support the customer service team to deliver consistently high service standards
  • Manage inbound enquiries from rural retailers, distributors, and farmers
  • Provide guidance on Gallagher’s electric fencing, livestock weighing, and animal management products
  • Work closely with supply chain, technical, and sales teams to resolve customer needs
  • Monitor service performance and identify opportunities to improve processes and the customer experience
  • Support order management, product enquiries, and after-sales service
  • Fulltime
Read More
Arrow Right