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Customer Order Team Leader

https://www.ikea.com Logo

IKEA

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Location:
United Kingdom , Sheffield

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

31000.00 GBP / Year
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Job Description:

We at IKEA Sheffield are looking to welcome a Customer Order Team Leader to join our amazing Fulfilment Team. We’re looking for someone who thrives in a fast‑paced logistics environment, inspires teams to deliver outstanding results, and brings a sharp, solutions‑focused mindset to every challenge. If you’re driven, people‑centred, and eager to make a real impact, this role has everything you need to shine.

Job Responsibility:

  • Drive high‑quality, efficient Last Mile operations by effectively planning staffing, shifts, equipment, and delivery routes to ensure daily targets are consistently achieved
  • You will support your team to deliver an excellent customer service experience
  • Work with your team to take action to prevent and reduce damages
  • You will be responsible for customer complaints, vehicle related accidents - completing root cause analysis, any necessary escalations, creating and implementing action plans to grow and improve the service
  • You will lead your team to ensure all vehicle and compliance checks are carried out. You will be responsible for the regular servicing and maintenance of vehicles, ensuring fleet checks are completed and all reported issues are dealt with in an efficient manner
  • You will work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, relevant vehicle checks and legislation and finally the working environment

Requirements:

  • You enjoy leading, supporting, coaching and mentoring a team, and you’re passionate about people—always striving to deliver high‑quality customer service
  • You are someone who delivers goals and targets by leading your team effectively
  • You are someone that can analyse data and turn your findings into tangible actions to achieve results based on business goals
  • You lead by example, supporting your team and the wider business as and when required
  • You have good IT literacy and are comfortable learning and working with new systems
  • Ability to implement structural way of working within the area of responsibility
  • You have held a clean Full UK Drivers License for a minimum of 24 months
  • You have at least 12 months experience leading a team of at least 10 people in a Transportation role
  • You have experience working within a Logistics environment
  • You have experience planning for succession thorough regular performance evaluations, coaching, and mentoring your team
  • You have experience in resolving customer issues and complaints, reaching a satisfactory outcome for both the customer and the business
  • Experience managing budgets and working with profits and losses
What we offer:
  • 15% IKEA discount & discount portal helping you save £100’s on high-street retailers
  • Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
  • Personal growth, learn a new language with Rosetta stone available to all IKEA co-workers
  • Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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