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This is an exciting opportunity for someone who thrives in a role where customer focus, structure, and process improvement are at the core. We are looking for a candidate who is motivated by ensuring smooth and accurate order flows, coordinating across multiple functions, and contributing to first-class customer experiences. You have a holistic perspective, take ownership of your responsibilities, and are driven by seeing how your work makes a tangible impact, both in day-to-day operations and in the development of processes and ways of working. Here, you will have the chance to grow in an international environment where quality, customer satisfaction, and collaboration are highly valued, and where your engagement directly affects the company’s success. We look forward to your application!
Job Responsibility:
Manage customer contacts and order cases, including issue resolution, follow-up, and processing of customer orders, returns, and delivery requests in Monitor ERP
Coordinate customer orders and deliveries between factories, sales, logistics, and supply chain
Serve as the primary point of contact for both external customers and internal stakeholders
Work closely with sales, logistics, and procurement on pricing, order coordination, delivery planning, and purchase order follow-up
Ensure customer information, order data, and documentation are accurate and up to date
Provide proactive support and identify opportunities to improve order and customer processes
Escalate more complex cases when necessary and support the organization with ERP-related knowledge
Work in accordance with internal guidelines and industry-specific quality and regulatory requirements
Requirements:
Holds a post-secondary education in industrial economics, logistics, supply chain management, or a related field, or has equivalent work experience
Has experience in order management, supply chain, or other operational roles with coordination and process ownership
Enjoys coordinating across multiple functions and maintaining many internal and external touchpoints
Has a solid understanding of logistics, production, and order flows
Is used to working independently in a global, cross-functional environment
Has strong system skills and experience with ERP-based workflows in order management and logistics
Communicates fluently in English, both written and spoken
Nice to have:
Experience with Monitor ERP
Proficiency in Swedish (spoken and written)
Proficiency in German (spoken and written)
What we offer:
Opportunity for professional growth and valuable future contacts
A consultant manager for support
Access to various benefits, including the opportunity for competence development through a basic sustainability education