Customer Order Specialist

• Process customer orders with a deep understanding of product features, customization options, adjustability, and adaptability
• Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs
• Handle email quote requests and enter orders accurately
• manage custom orders by identifying missing information and clarifying requirements
• Respond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions
• Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy
• Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity
• Partner closely with field sales associates
• support key account relationships when needed
• Use sales communication tools to help achieve top-line sales objectives
• Maintain up‑to‑date knowledge of all products and internal systems
• Manage a moderate call volume (typically 10 - 20 calls per day)
• Dedicate more time to data entry and email-based order processing vs. nonstop phone support
• Utilize email templates and internal resources to ensure consistent communication
• Participate in a structured learning path that gradually builds proficiency in products, quoting, and order processing
• Demonstrate strong attention to detail and accuracy to reduce re-work and support high-quality outcomes

• 2+ years of stable work experience in customer service, order processing, or an administrative role
• Strong professionalism and excellent verbal/written communication skills
• High attention to detail with the ability to accurately interpret and process detailed information
• Fast learner with strong follow-through, reliability, and time management
• Team-oriented mindset with a willingness to collaborate and support colleagues
• Strong typing and documentation skills
• able to comprehend detailed emails and instructions
• Experience with Microsoft Dynamics 365 or similar ERP systems preferred
• Proficiency with Microsoft Office products
• Comfortable navigating online databases, portals, and web-based systems
• Basic to intermediate computer skills required

Experience in medical products, medical terminology, or healthcare environments

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan
• free online training