Customer Order Management Job at Randstad (Pune)

Customer Order Management

Customer Order Management is Responsible for expediting orders by acting as a li...

Location

United States , Franklin Lakes, NJ

Salary:

19.00 - 22.00 USD / Hour

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Offers customers alternatives based on available tools and information
Has developed knowledge and skills in own area
may still be acquiring / expanding higher level skills
Applies knowledge / skills to complete a variety of day-to-day activities within own area
Works with moderate supervision / guidance
accountable for individual results and impact on team
Need US Citizens or GC Holders Only

Job Responsibility

Responsible for expediting orders by acting as a liaison in problem solving, research and problem/dispute resolution
Demonstrates working knowledge of business practices and procedures
Demonstrates working knowledge of product/service features used in customers' businesses
Interprets and applies systems knowledge and tools to manage customer requests with supervision
Resolves routine problems/issues
Coordinates problem resolution with alternate sources

Fulltime

Customer Order Management Specialist

A market-leading company recognized for its eco-responsible initiatives is curre...

Location

Canada , Saint-Hubert

Salary:

30.00 - 34.00 CAD / Hour

Randstad

Expiration Date

August 20, 2026

Requirements

2 to 5 years of experience in customer service, logistics, supply chain, or order management, ideally within the manufacturing or B2B sector
Advanced proficiency in Excel and strong comfort with data management (knowledge of SAP is a major asset)
Demonstrated ability to manage complex situations independently and make sound decisions under pressure
Tangible experience managing strategic accounts or high transactional volumes
Excellent interpersonal skills, proactivity, a solution-oriented mindset, and high flexibility in the face of change
Perfect bilingualism (French and English), both spoken and written
Fluency in English is required for this position, as the successful candidate will be required to communicate daily with strategic clients and business partners located outside of Quebec (primarily across North America), and will utilize global data management tools

Job Responsibility

Manage the full order processing cycle (entry, tracking, and issue resolution) for a portfolio of strategic clients
Act as the primary point of contact for assigned major accounts, ensuring prompt and professional communication
Work closely with logistics, planning, and operations teams to optimize delivery times
Track account performance, identify recurring issues, and propose process improvements
Independently manage complex requests and customer escalations
Produce and analyze activity reports and Key Performance Indicators (KPIs)

What we offer

Competitive Pay: Hourly rate between $30 and $34 CAD (depending on experience)
Advantageous Hybrid Model: 3 days of remote work and only 1 day per week in the office (Thursday)
Stable 4-Day Work Schedule (Thursday to Sunday): Thursday and Friday: 12:00 PM to 8:00 PM, Saturday and Sunday: 8:00 AM to 4:00 PM
Access to a fully equipped gym right on-site in Saint-Hubert
A work environment deeply focused on employee well-being

Fulltime

Customer Order Management Representative - Level II

Are you an experienced Customer Service or Order Management professional with a ...

Location

United Kingdom , Peterborough

Salary:

14.00 - 15.00 GBP / Hour

Randstad

Expiration Date

August 30, 2026

Requirements

2+ years of experience in a Customer Order Management (COM) or Customer Service (CS) role within a manufacturing or engineering environment
Solid understanding of or affinity for technical environments and processes
Exceptional written and verbal communication skills with the ability to manage diverse stakeholder relationships
Sharp eye for detail and the ability to navigate complex tracking and quality management systems

Job Responsibility

Act as the single point of contact for assigned customer accounts, managing the entire order lifecycle from setup and entry to tracking and logistics
Own and resolve complex customer inquiries and escalations through detailed research and cross-functional collaboration
Ensure accurate records are maintained and that all export/shipping documentation complies with relevant legislation and policies
Act as the bridge between customers and manufacturing locations for any quality or non-conformance claims
Prepare and distribute standard and customized internal and customer reports

Fulltime

Customer Order Management Specialist 2

The Customer Order Management Specialist 2 is responsible for overseeing end-to-...

Location

United States of America , Franklin Lakes

Salary:

Not provided

MillenniumSoft Inc

Expiration Date

Until further notice

Requirements

Prior experience in order management, supply chain coordination, or logistics
Experience with end-to-end order fulfillment processes and order tracking
Proficiency in Excel for data analysis, reporting, and root cause identification
Education: High school diploma or equivalent required
relevant degree or certification preferred
Experience with supply chain operations, order tracking systems, or QTC processes preferred
Ability to work in a fast-paced, detail-oriented environment

Job Responsibility

Oversee order execution and ensure compliance with service level agreements
Coordinate with regional business teams and supply planning to resolve order issues and provide visibility to order status
Act as the main point of contact for order management processes from order receipt to invoicing, ensuring milestones are achieved
Monitor and analyze order performance using Excel, identifying root causes of errors
Develop and implement standard operating procedures to improve order fulfillment and customer experience
Provide status updates and proactively escalate issues to leadership when deadlines are at risk
Engage in continuous improvement initiatives to optimize operational efficiency

Fulltime

Order Management & Customer Relationship Associate

Artemest is a company specialized in Italian craftsmanship and contemporary desi...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English
knowledge of additional languages (e.g., French or German) is a plus

Job Responsibility

Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance)
Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives
Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment
Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members
Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements
Support initiatives aimed at enhancing customer satisfaction and long-term loyalty

What we offer

Positive workplace
Benefits (special prices on Artemest.com, meal vouchers, discounts at restaurants, cafés, gyms, and other stores)
Office stocked with fresh fruit, coffee, tea, and water
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Order Management & Customer Relationship Intern

Artemest is a company specialized in Italian craftsmanship and contemporary desi...

Location

Italy , Milan

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in humanistic or linguistic disciplines or communication with an International approach
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, precision, flexibility and entrepreneurial attitude
Professional proficiency in English, Italian native
Previous work experience is considered a plus

Job Responsibility

Provide excellent customer support (in English) through emails and calls
Understand customers’ requests and use problem solving skills to meet their expectations
Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
Suggest retention initiatives and contribute to improve customer loyalty
Continuously evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Positive workplace
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Order Management & Customer Relationship Intern

Artemest is a company specialized in Italian craftsmanship and contemporary desi...

Location

Italy , Milan

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in humanistic or linguistic disciplines or communication with an International approach
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, precision, flexibility and entrepreneurial attitude
Professional proficiency in English, Italian native (any other language is a plus)
Previous work experience is considered a plus

Job Responsibility

Provide excellent customer support (in English) through emails and calls
Understand customers’ requests and use problem solving skills to meet their expectations
Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
Suggest retention initiatives and contribute to improve customer loyalty
Continuously evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Positive workplace
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Order Management & Customer Relationship Associate

To strengthen its team, Artemest is looking for a motivated, organized, and proa...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English

Job Responsibility

Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance)
Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives
Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment
Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members
Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements
Support initiatives aimed at enhancing customer satisfaction and long-term loyalty

What we offer

Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

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Customer Order Management

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