Customer Order Management Job at Randstad (Pune)

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Order Management Associate II

The Order Management Associate II will manage customer orders from time of recei...

Location

Philippines , Makati, Metro Manila

Salary:

Not provided

The Hershey Company

Expiration Date

Until further notice

Requirements

With 2-3 years working knowledge and profanely on core SAP transactions including Order-to-Cash Management, Customer Master Maintenance, Credit Management, Pricing Master Maintenance, Material Master Maintenance, SAP standard reports both FI and SD Modules, and etc
Understanding of systems used in the Order Fulfillment process and interfaces between them (SAP, Transportation Management, Siebel, Manugistics, etc.)
Knowledge of transportation and warehousing concepts
forwarder and broker organization
Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements
Excellent oral and written communication skills
Attention to detail, strong analytical and problem solving skills
Ability to use analysis tools in order to communicate metrics and improve service levels

Job Responsibility

Manage customer orders from time of receipt through invoicing
Work with OMA 1 in addressing business issues ensuring all processes are fully documented and followed
Represent Hershey Foods in a professional manner by maintaining and enhancing a positive business relationship with customers, business managers/ business unit, brokers and etc
Respond in a timely and effective manner to customer inquiries and provide sound business resolution to issue raised
Interact with other personnel within the Order Fulfillment process to assure that orders are delivered to meet customer expectations
Assists in the mentoring and training of new team members
Organizes and participates in customer meetings and ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met
Process and Documentation
Business Issue Resolution
Manage order-to-invoice cycle for customer orders utilizing SAP system for general and Regional Customer Satisfaction Program Accounts

Fulltime

Order Management Manager

As the Order Management Manager, you'll be a key driver of operational excellenc...

Location

United Kingdom , Marlow

Salary:

Not provided

Softcat

Expiration Date

Until further notice

Requirements

Proven leadership experience, with the ability to engage and communicate effectively across all levels of the business
Demonstrated success in leading large teams, driving performance, team development and implementing change
Track record of delivering process, system and efficiency improvements
Excellent interpersonal and influencing skills, with the ability to build credibility across departments
Highly organised and resilient, capable of managing multiple priorities under pressure

Job Responsibility

Take full ownership of ETA data integrity across all customer orders, ensuring they are accurate, reliable, and consistently maintained
Build and maintain strong relationships with suppliers, regularly reviewing performance and driving efficiencies
Lead efforts to improve data quality by analysing trends, identifying gaps, and implementing corrective actions that enhance the reliability and transparency of ETA information
Partner closely with Sales and Finance teams to ensure ETA data supports accurate forecasting, customer communication, and financial planning
Ensure all invoicing is completed on time and meets right-first-time (RFT) standards
Collaborate with finance, sales managers and other departments to streamline invoicing workflows and resolve issues
Lead initiatives to improve invoicing processes through system enhancements and process reviews
Identify opportunities for automation to improve operational workflows and reduce manual effort
Collaborate with system development teams to deliver tools and solutions that support operational goals
Own the performance tracking framework and ensure data-driven decisions are embedded in daily operations

What we offer

Pension
Share incentive plan
Life Assurance
Healthcare
Holiday
Trips
Vouchers
Partner/family Benefits
Perklife
Maternity, Paternity and Adoption support

Fulltime

Order Management & Billing Specialist

For our client – a worldwide leader in innovative IT and networking technologies...

Location

Czechia , Prague

Salary:

Not provided

Flint International

Expiration Date

Until further notice

Requirements

Excellent oral and written communication skills in Spanish
Ability to lead problem solving activity
The ability to manage stress without it negatively effecting work quality or professional demeanor
Knowledge of Microsoft Office tools, especially Excel
Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
Knowledge of, or the ability to learn, all order related software and system tools
Excellent work attendance records and habits
Fluent German language skills
Ability to think creatively and adapt well to change
Excellent organization skills and a high level of comfort handling details

Job Responsibility

Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy
Generate customer invoices for assigned accounts in an accurate and timely manner
Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly
Review customer order documentation for order acceptance
ensure appropriate documentation is received and complies with corporate order and revenue policies
Assist in the resolution of relevant outstanding accounts receivable and collection issues
Read and analyze various customer contract provisions that impact the order process and invoicing requirements
Ensure purchase order is accurately reflected in system
Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)
Create and maintain customer order jackets containing all required documentation

Order Management Support

Good customer service does not stop with the offer. It continues until the order...

Location

France , Paris

Salary:

Not provided

Bachmann Chemical and Engineering

Expiration Date

Until further notice

Requirements

Studies in order management/sales administration, or similar training (minimum BTS)
2 to 3 years of experience in order processing or back-office
Customer focus and good communication skills
Organized, proactive, and able to work in a team
Work independently, in Paris office and sometimes from home
Good MS Office skills
CRM experience is a plus
Fluent in French and intermediate English (B1 or better)
You live in the Paris area

Job Responsibility

Support order management activities for BACHMANN France (France and Luxembourg)
First contact for customers and partners
Follow the order process – from entry to delivery
Update customer data in Microsoft Dynamics and CRM
Ensure smooth communication and excellent service
Communicate in English with support services and colleagues from other subsidiaries

What we offer

Join a growing international team with an open and friendly culture
Work on a first-name basis from day one
Teamwork and respect matter
Learn from each other
Celebrate success together
Keep a great team spirit

Fulltime

Order Management Representative

As an Order Management Representative, you will be the backbone of the EU & UK c...

Location

United Kingdom , Bracknell

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in order entry with a keen eye for accuracy
Familiarity with JDE Oracle and/or Amazon Vendor Central
Strong proficiency in MS Excel and Outlook
Understanding of EU compliance and product barcoding
Excellent communication skills, especially when working with diverse teams
A proactive problem-solver who thrives in a fast-paced environment

Job Responsibility

Provide exceptional customer service through various channels - be it written, verbal, or face-to-face
Collaborate with operations, sales, and warehouse teams to meet customer needs and ensure delivery compliance
Process orders accurately using the JDE Oracle system, including both manual and EDI orders
Ensure all products meet EU compliance standards
Manage and reconcile open orders, keeping all parties informed and up-to-date
Work closely with 3rd party warehouses to ensure timely deliveries

What we offer

Possibility of hybrid working once probation has been passed

Fulltime

Order Management Representative

Order Management Representative role supporting EU & UK customer portfolio, ensu...

Location

United Kingdom , Bracknell

Salary:

28000.00 - 30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in order entry with a keen eye for accuracy
Familiarity with JDE Oracle and/or Amazon Vendor Central
Strong proficiency in MS Excel and Outlook
Understanding of EU compliance and product barcoding
Excellent communication skills, especially when working with diverse teams
A proactive problem-solver who thrives in a fast-paced environment

Job Responsibility

Provide exceptional customer service through various channels - written, verbal, or face-to-face
Collaborate with operations, sales, and warehouse teams to meet customer needs and ensure delivery compliance
Process orders accurately using the JDE Oracle system, including both manual and EDI orders
Ensure all products meet EU compliance standards
Manage and reconcile open orders, keeping all parties informed and up-to-date
Work closely with 3rd party warehouses to ensure timely deliveries

What we offer

Hybrid working possibility once probation has been passed

Fulltime

Engineering Manager – Order Management

At Ingka Group, we are transforming the majority of our digital landscape to sup...

Location

India , Bangalore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

To be resilient and empathetic in the face of the challenge of doing open heart surgery on the IKEA business – transforming our current landscape into something for the next evolution of IKEA
To enjoy building your teams with a DevOps mentality to develop new, scalable, enterprise technology, able to run our global operations 24/7
We believe you have a relentless passion and vision for meeting the customer promise. Motivating engineers to be outcome focused and innovate/learn to solve business problems
That you are passionate about our vision values - values like togetherness, simplicity and lead by example are all a natural part of your everyday working life at IKEA. As a person you have great willpower and the ability to create enthusiasm around you, to dare challenge conventions and make mistakes
That you have a minimum of three years’ experience as an engineering manager with a track record of building teams at pace and still creating happy and focused teams
BS/MS in Computer Science or a related technical field
12+ years of experience in software development, technology architecture, and/or IT service delivery
To have learnt the lessons and can inspire others to why the following practices are important to move towards: Version control of every component / Deployment automation / Continuous integration / Trunk-based development / Test automation / Test data management / Shift left on security / Loosely coupled architecture / Empowered Teams / Proactive monitoring
To bring your whole self to work and have fun building a better everyday life for the many.

Job Responsibility

Build and run the technology that underpins our global business. Across 377 stores, 40+ fulfilment centers, Click & Collect solutions, Final mile delivery and services like installation in our customers’ homes
Create a new IKEA, by building the capability to dynamically flex fulfilment across all our network, buildings, transport and partners - responding to situations like COVID-19 pandemic in near real time to meet our customers' needs and minimizing impact on the planet
Transform the current landscape into a modern technology stack which will enable us to test and learn quickly to meet our customers' demands & provide a highly available, resilient & secure service.

Fulltime

Customer Order Management

Randstad

Location:
India , Pune

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 11, 2026

Expiration:
April 27, 2026

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Job Posted:
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Expiration:
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