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Customer Order Management Specialist

https://www.randstad.com Logo

Randstad

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Location:
United Kingdom , Peterborough

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.00 - 18.00 GBP / Hour
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Job Description:

We are looking for a proactive and experienced Customer Order Management Specialist to lead a small team and oversee the end-to-end order life cycle for key accounts. You will act as the primary point of contact for complex customer inquiries, ensuring seamless internal coordination and exceptional service delivery. This role combines high-level technical order configuration with team leadership, bridging the gap between customer requirements and our internal engineering and production departments.

Job Responsibility:

  • Team Leadership: Lead and support a team of four, fostering a customer-centric culture and driving operational excellence
  • Technical Order Management: Interpret complex customer specifications and configure Level 1 Bills of Material (BOM)
  • Cross-Functional Liaison: Work closely with Engineering, Product Planning, and Purchasing to ensure order accuracy and plant availability
  • Process Oversight: Manage the full order cycle, including entry, modifications, invoicing, and logistics documentation
  • Problem Solving: Act as the escalation point for customer queries and lead continuous improvement projects to enhance departmental efficiency
  • Customer Relations: Support customer visits and maintain proactive communication regarding lead times and technical updates

Requirements:

  • Proven Experience: Background in customer order management, supply chain, or a similar technical service role
  • Technical Aptitude: Ability to interpret complex technical specifications and understand product configurations
  • Leadership Skills: Experience guiding a team through complex workflows and professional development
  • Communication: Exceptional verbal and written communication skills with a passion for service excellence
  • Detail-Oriented: Highly organized with the ability to manage multiple priorities in a fast-paced environment
  • Candidates must be eligible to live and work in the UK

Additional Information:

Job Posted:
March 11, 2026

Expiration:
May 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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