Customer Order Management Specialist

• Manage the full order processing cycle (entry, tracking, and issue resolution) for a portfolio of strategic clients
• Act as the primary point of contact for assigned major accounts, ensuring prompt and professional communication
• Work closely with logistics, planning, and operations teams to optimize delivery times
• Track account performance, identify recurring issues, and propose process improvements
• Independently manage complex requests and customer escalations
• Produce and analyze activity reports and Key Performance Indicators (KPIs)

• 2 to 5 years of experience in customer service, logistics, supply chain, or order management, ideally within the manufacturing or B2B sector
• Advanced proficiency in Excel and strong comfort with data management (knowledge of SAP is a major asset)
• Demonstrated ability to manage complex situations independently and make sound decisions under pressure
• Tangible experience managing strategic accounts or high transactional volumes
• Excellent interpersonal skills, proactivity, a solution-oriented mindset, and high flexibility in the face of change
• Perfect bilingualism (French and English), both spoken and written
• Fluency in English is required for this position, as the successful candidate will be required to communicate daily with strategic clients and business partners located outside of Quebec (primarily across North America), and will utilize global data management tools

Knowledge of SAP is a major asset

• Competitive Pay: Hourly rate between $30 and $34 CAD (depending on experience)
• Advantageous Hybrid Model: 3 days of remote work and only 1 day per week in the office (Thursday)
• Stable 4-Day Work Schedule (Thursday to Sunday): Thursday and Friday: 12:00 PM to 8:00 PM, Saturday and Sunday: 8:00 AM to 4:00 PM
• Access to a fully equipped gym right on-site in Saint-Hubert
• A work environment deeply focused on employee well-being