CrawlJobs Logo

Customer Order Management Specialist

gomillenniumsoft.com Logo

MillenniumSoft Inc

Location Icon

Location:
United States , Sparks

Category Icon
Category:
Logistics

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Customer Order Management Specialist is responsible for coordinating the movement of shipments. The role involves interfacing with key stakeholders and facilitating the efficient flow of orders across the supply chain by resolving discrepancies. The position reports to the Supervisor, Order Management and follows established procedures to ensure smooth order fulfillment and customer satisfaction.

Job Responsibility:

  • Ensure adherence to regulatory business and department guidelines, policies, and procedures
  • Resolve sales order issues to ensure accurate order fulfillment
  • Work with distribution centers to support on-time delivery and key performance indicators
  • Meet or exceed established order accuracy and turnaround standards
  • Handle customer contacts professionally, providing accurate and timely responses
  • Maintain up-to-date knowledge of business unit and regional services and products
  • Manage short-supply situations, backorders, and manual allocations
  • Input and manage orders for exception products requiring special handling
  • Raise serious incidents to appropriate management levels
  • Ensure orders are accurate and released in alignment with service level agreements
  • Modify orders in ERP systems, warehouse management, and transit management systems as per regional requirements

Requirements:

  • Minimum of 1 year experience with ERP systems
  • Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service)
  • Minimum of 2 years' prior experience in a related industry (e.g., medical device, healthcare supply chain, pharmaceutical)
  • A high school diploma plus 3 years of experience in a similar role
  • Team player with strong verbal and written communication skills
  • Ability to influence without authority
  • Strong attention to detail and customer focus
  • Track record of implementing best-in-class service levels
  • Ability to build strong relationships with relevant stakeholders
  • Proficiency in setting priorities, meeting deadlines, and managing multiple tasks
  • Ability to function in a changing environment and continuously seek improvement
  • Self-motivated, productive with little or no supervision
  • Proficiency in MS Word, Teams, PowerPoint, Outlook, and Microsoft Excel (Beginner to Advanced level)

Additional Information:

Job Posted:
January 11, 2026

Employment Type:
Fulltime
Icon
MillenniumSoft Inc - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Order Management Specialist

Customer Support & Order Specialist

Are you a detail-oriented team player looking for an opportunity in a customer-f...
Location
Location
Netherlands , Amsterdam
Salary
Salary:
Not provided
octagonpeople.com Logo
Octagon Professionals
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Around 1 year of experience in an admin, customer service, or logistics role
  • Good knowledge of Microsoft Word and Excel (experience with Exact Online is a plus)
  • Strong eye for detail and accuracy
  • A proactive attitude and a team player mindset
  • Excellent English skills
Job Responsibility
Job Responsibility
  • Handle incoming customer orders via email (and sometimes phone)
  • Enter and update order details in the ERP system (Exact Online)
  • Coordinate with suppliers and logistics partners on delivery updates
  • Review purchase orders and invoices to make sure everything matches
  • Keep an eye on stock levels and communicate with the team to prevent shortages
  • Prepare and check shipping and customs documents
  • Support the General Manager and team with administrative tasks
What we offer
What we offer
  • 25 vacation days, based on full-time employment
  • Pension
  • Professional training
  • Hybrid work arrangement
  • Fulltime
Read More
Arrow Right

Order Management & Billing Specialist

For our client – a worldwide leader in innovative IT and networking technologies...
Location
Location
Czechia , Prague
Salary
Salary:
Not provided
flint-international.com Logo
Flint International
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent oral and written communication skills in Spanish
  • Ability to lead problem solving activity
  • The ability to manage stress without it negatively effecting work quality or professional demeanor
  • Knowledge of Microsoft Office tools, especially Excel
  • Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
  • Knowledge of, or the ability to learn, all order related software and system tools
  • Excellent work attendance records and habits
  • Fluent German language skills
  • Ability to think creatively and adapt well to change
  • Excellent organization skills and a high level of comfort handling details
Job Responsibility
Job Responsibility
  • Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy
  • Generate customer invoices for assigned accounts in an accurate and timely manner
  • Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly
  • Review customer order documentation for order acceptance
  • ensure appropriate documentation is received and complies with corporate order and revenue policies
  • Assist in the resolution of relevant outstanding accounts receivable and collection issues
  • Read and analyze various customer contract provisions that impact the order process and invoicing requirements
  • Ensure purchase order is accurately reflected in system
  • Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)
  • Create and maintain customer order jackets containing all required documentation
Read More
Arrow Right

Customer Order and Delivery Specialist

For our client – worldwide leader in innovative IT and networking technologies –...
Location
Location
Poland
Salary
Salary:
Not provided
flint-international.com Logo
Flint International
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Excellent oral and written communication skills in German
  • Ability to lead problem solving activity
  • Ability to manage stress without it negatively effecting work quality or professional demeanor
  • Knowledge of Microsoft Office tools, especially Excel
  • Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
  • Knowledge of, or the ability to learn, all order related software and system tools
  • Excellent work attendance records and habits
  • Fluent German language skills
  • Ability to think creatively and adapt well to change
  • Excellent organization skills and a high level of comfort handling details
Job Responsibility
Job Responsibility
  • Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy
  • Generate customer invoices for assigned accounts in an accurate and timely manner
  • Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly
  • Review customer order documentation for order acceptance
  • ensure appropriate documentation is received and complies with corporate order and revenue policies
  • Assist in the resolution of relevant outstanding accounts receivable and collection issues
  • Read and analyze various customer contract provisions that impact the order process and invoicing requirements
  • Ensure purchase order is accurately reflected in system
  • Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)
  • Create and maintain customer order jackets containing all required documentation
  • Fulltime
Read More
Arrow Right

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...
Location
Location
United States
Salary
Salary:
120350.00 - 144420.00 USD / Year
babylist.com Logo
Babylist
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
  • 2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
  • Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
  • Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
  • Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
  • Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
  • Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
  • Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
  • Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
  • Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms
Job Responsibility
Job Responsibility
  • Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
  • Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
  • Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
  • Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
  • Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
  • Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
  • Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
  • Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
  • Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
  • Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered
What we offer
What we offer
  • Company-paid medical, dental, and vision insurance
  • Retirement savings plan with company matching and flexible spending accounts
  • Generous paid parental leave and PTO
  • Remote work stipend to set up your office
  • Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
  • Competitive salary with equity and bonus opportunities
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Join our team as a Customer Service Specialist providing vital support to custom...
Location
Location
United Kingdom , Staines-upon-Thames
Salary
Salary:
28000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience in customer order management and processing
  • Strong understanding of customer service excellence
  • Proficient in Microsoft applications with great numerical accuracy
  • Articulate communicator with excellent attention to detail
  • Ability to prioritise and manage multiple tasks effectively
  • Team player who can also work independently
  • Positive and enthusiastic attitude
  • Flexibility in adapting to changing priorities
  • Calm under pressure to manage stressful situations
  • Friendly, approachable, and supportive to team members
Job Responsibility
Job Responsibility
  • Manage all sales order processing from receipt through to invoicing
  • Provide timely updates to customers regarding order status
  • Collaborate with colleagues on technical queries and customer delivery expectations
  • Create bespoke documents, manuals, and data sheets for customers
  • Handle inquiries through various communication channels (phone, email, Zoom, Teams)
  • Assist with stock takes and resolve discrepancies
  • Support finance teams with account creation, invoice queries, and annual audits
  • Maintain and monitor customer mailboxes and portals
What we offer
What we offer
  • Opportunity to grow and thrive in a supportive environment
  • Inclusive workplace that values diversity and provides reasonable adjustments
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Our client is seeking a Customer Service Specialist who will take full ownership...
Location
Location
United Kingdom , Staines
Salary
Salary:
28000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in customer service or order management, ideally in a technical or manufacturing environment
  • Strong working knowledge of JD Edwards (JDE) or similar ERP systems
  • Excellent communication skills-both written and verbal
  • A proactive, customer-first mindset with a passion for delivering outstanding service
  • Strong attention to detail and ability to manage multiple priorities
  • Comfortable working independently and as part of a collaborative team
Job Responsibility
Job Responsibility
  • Act as the dedicated customer service representative for your assigned customers, providing tailored support and regular updates
  • Manage the full order lifecycle: from order entry and inventory coordination to shipping, invoicing, and post-delivery follow-up
  • Use JD Edwards to process and track orders, ensuring accuracy and timely updates
  • Collaborate with Regional Sales Managers and internal teams to resolve order, shipping, and invoicing queries
  • Communicate proactively with customers regarding order status, delivery timelines, and documentation
  • Coordinate with technical teams and vendors to ensure customer expectations are met
  • Provide customers with required documentation such as certificates, manuals, and datasheets
  • Support stock takes and investigate discrepancies
  • Assist the finance team with invoice and audit queries
  • Maintain and update customer portals with relevant delivery and order information
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

We are a dynamic and innovative Science and Materials Company committed to deliv...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
February 02, 2026
Flip Icon
Requirements
Requirements
  • Be open to work in different time zones
  • Be Self-motivated with ability to use initiative and thrive on responsibility
  • Ability to work effectively in small teams and a willingness to continuously develop knowledge and skills
  • The role will be required to work out of Airoli – New Mumbai office of our company
  • Education: Bachelor's Degree
  • Experience Level: Entry to Mid-Level
  • Years of Experience: min 2 years to 5 years
Job Responsibility
Job Responsibility
  • Execute the order entry process and manage the order fulfillment process for a designated business or group of businesses and customers, handling priority and foundational customers with a high degree of complexity
  • Maintain a thorough knowledge of the company's products, applications, and service offerings within the assigned business portfolio
  • Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence
  • Coordinate activities at assigned customer accounts, proactively address issues, and implement solutions
  • Maintain service levels according to business prioritization
  • Differentiate between customer requirements and the company's capabilities, choosing the best and most cost-effective solutions
  • Support commercial strategies with customers across multiple businesses
  • Manage customer orders through end-to-end work processes and systems
  • Fulltime
Read More
Arrow Right

Customer Service Specialist

Office Angels are seeking a temporary Customer Service Specialist to work for on...
Location
Location
United Kingdom , London
Salary
Salary:
16.40 GBP / Hour
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience: Ideally, 1 year in a fast-paced order fulfilment environment
  • Communication Skills: Fluent in English, both spoken and written, with excellent interpersonal skills
  • Detail-Oriented: An eye for detail and data accuracy, along with strong problem-solving abilities
  • Tech Savvy: Proficient in Google Workspace and Microsoft Office Suite, with a willingness to learn SAP and Salesforce
  • Adaptability: Flexible and resilient with superb time management skills
  • Team Spirit: A positive attitude and a collaborative approach to overcoming challenges
Job Responsibility
Job Responsibility
  • Lead Customer Service: Respond to customer requests and manage complaints while building strong relationships with customers and internal teams
  • Efficient Order Management: Process and manage orders through SAP, ensuring timely delivery and accuracy
  • Support the Sales Team: Provide essential information on customers, discounts, and stock situations to aid sales efforts
  • Collaborate with Logistics: Work alongside logistics providers and internal teams to ensure seamless order delivery and effective credit control
  • Customer Setup: Manage new customer onboarding in Salesforce and collaborate with the master data team in SAP
  • Assist in Product Allocation: Help manage customer product distribution and participate in projects aimed at enhancing service quality
What we offer
What we offer
  • Competitive pay plus holiday pay reflecting individual and company performance
  • A supportive and inclusive culture that values diversity
  • Opportunities for personal and professional growth
  • Premium employee benefits that cater to our diverse workforce
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Poland Jobs Ireland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy