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MillenniumSoft Inc Logo MillenniumSoft Inc · Logistics

Customer Order Management Specialist

United States, Sparks · Job Posted January 11, 2026
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Job Description

The Customer Order Management Specialist is responsible for coordinating the movement of shipments. The role involves interfacing with key stakeholders and facilitating the efficient flow of orders across the supply chain by resolving discrepancies. The position reports to the Supervisor, Order Management and follows established procedures to ensure smooth order fulfillment and customer satisfaction.

Job Responsibility

  • Ensure adherence to regulatory business and department guidelines, policies, and procedures
  • Resolve sales order issues to ensure accurate order fulfillment
  • Work with distribution centers to support on-time delivery and key performance indicators
  • Meet or exceed established order accuracy and turnaround standards
  • Handle customer contacts professionally, providing accurate and timely responses
  • Maintain up-to-date knowledge of business unit and regional services and products
  • Manage short-supply situations, backorders, and manual allocations
  • Input and manage orders for exception products requiring special handling
  • Raise serious incidents to appropriate management levels
  • Ensure orders are accurate and released in alignment with service level agreements
  • Modify orders in ERP systems, warehouse management, and transit management systems as per regional requirements

Requirements

  • Minimum of 1 year experience with ERP systems
  • Minimum of 2 years’ experience in a similar role (export, logistics, order management, customer service)
  • Minimum of 2 years' prior experience in a related industry (e.g., medical device, healthcare supply chain, pharmaceutical)
  • A high school diploma plus 3 years of experience in a similar role
  • Team player with strong verbal and written communication skills
  • Ability to influence without authority
  • Strong attention to detail and customer focus
  • Track record of implementing best-in-class service levels
  • Ability to build strong relationships with relevant stakeholders
  • Proficiency in setting priorities, meeting deadlines, and managing multiple tasks
  • Ability to function in a changing environment and continuously seek improvement
  • Self-motivated, productive with little or no supervision
  • Proficiency in MS Word, Teams, PowerPoint, Outlook, and Microsoft Excel (Beginner to Advanced level)
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