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MillenniumSoft Inc Logo MillenniumSoft Inc · Logistics

Customer Order Management Specialist 2

United States of America, Franklin Lakes · Job Posted May 29, 2026
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Job Description

The Customer Order Management Specialist 2 is responsible for overseeing end-to-end order flow and ensuring timely movement of shipments from the Distribution Center to internal and external customers. The role interfaces with key stakeholders to resolve order issues, enhance efficiency, and maintain high service levels across the supply chain.

Job Responsibility

  • Oversee order execution and ensure compliance with service level agreements
  • Coordinate with regional business teams and supply planning to resolve order issues and provide visibility to order status
  • Act as the main point of contact for order management processes from order receipt to invoicing, ensuring milestones are achieved
  • Monitor and analyze order performance using Excel, identifying root causes of errors
  • Develop and implement standard operating procedures to improve order fulfillment and customer experience
  • Provide status updates and proactively escalate issues to leadership when deadlines are at risk
  • Engage in continuous improvement initiatives to optimize operational efficiency

Requirements

  • Prior experience in order management, supply chain coordination, or logistics
  • Experience with end-to-end order fulfillment processes and order tracking
  • Proficiency in Excel for data analysis, reporting, and root cause identification
  • Education: High school diploma or equivalent required
  • relevant degree or certification preferred
  • Experience with supply chain operations, order tracking systems, or QTC processes preferred
  • Ability to work in a fast-paced, detail-oriented environment
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