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As part of a new project we're looking for 4 Customer Order Management Representatives for the Peterborough site. The initial assignment duration is 12 months, this will likely get extended.
Job Responsibility:
Act as the single-point-of-contact for assigned customer accounts
managing the entire order lifecycle to ensure orders are processed on time
Responsible for assigned customer accounts for the entire order life cycle
Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments
Providing accurate documentation and continual communication to customer
Take ownership of and resolve complex customer inquiries
Request support from the next appropriate level of customer support for complex escalations/issues
Maintain accurate records of all internal and external interactions
Ensure customers comply with export polices and ensure required export/shipping documentation is compiled
Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues
Support Supervisor with hosting customer visits at local facility
Prepare and distribute standard and customized internal and customer reports
Understand Customer Order Management policies, procedures and metrics
Support Customer Order Management departmental goals and initiatives
Participate in/lead process improvement projects
Requirements:
2 or more years of experience in a similar role
COM or CS experience in a manufacturing or engineering environment
Some technical affinity/understanding
Good communication skills
Candidates must be eligible to live and work in the UK