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Customer Order Management Representative

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Randstad

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Location:
United Kingdom , Peterborough

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Contract Type:
Not provided

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Salary:

12.00 - 15.00 GBP / Hour

Job Description:

As part of a new project we're looking for 4 Customer Order Management Representatives for the Peterborough site. The initial assignment duration is 12 months, this will likely get extended.

Job Responsibility:

  • Act as the single-point-of-contact for assigned customer accounts
  • managing the entire order lifecycle to ensure orders are processed on time
  • Responsible for assigned customer accounts for the entire order life cycle
  • Act as the single-point-of-contact to customers, parts distribution centers and/or manufacturing plants and cross functional departments
  • Providing accurate documentation and continual communication to customer
  • Take ownership of and resolve complex customer inquiries
  • Request support from the next appropriate level of customer support for complex escalations/issues
  • Maintain accurate records of all internal and external interactions
  • Ensure customers comply with export polices and ensure required export/shipping documentation is compiled
  • Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues
  • Support Supervisor with hosting customer visits at local facility
  • Prepare and distribute standard and customized internal and customer reports
  • Understand Customer Order Management policies, procedures and metrics
  • Support Customer Order Management departmental goals and initiatives
  • Participate in/lead process improvement projects

Requirements:

  • 2 or more years of experience in a similar role
  • COM or CS experience in a manufacturing or engineering environment
  • Some technical affinity/understanding
  • Good communication skills
  • Candidates must be eligible to live and work in the UK

Additional Information:

Job Posted:
March 09, 2026

Expiration:
May 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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