Customer order and fulfillment Job at Randstad (Florence)

Customer Service Associate - Order Fulfillment

A job at IKEA is so much more than home furnishings. Together, we work to make a...

Location

United States , Pittsburgh

Salary:

17.24 - 24.58 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

1 year sales or customer service experience preferred
High School Diploma or equivalent

Job Responsibility

Creates a positive customer experience by ensuring accurate transactions and/or orders
Records information accurately for analysis to improve customers' future shopping experience
Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager
Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience
Builds emotional connections through meaningful and empathetic interactions with customers
Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO)
Offers and sells services to customers during the handover process when needed
Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Parttime

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Temporary Customer Service Specialist

Office Angels are seeking a temporary Customer Service Specialist to work for on...

Location

United Kingdom , London

Salary:

16.00 - 16.40 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

1 year in a fast-paced order fulfilment environment
Fluent in English, both spoken and written, with excellent interpersonal skills
An eye for detail and data accuracy, along with strong problem-solving abilities
Proficient in Google Workspace and Microsoft Office Suite, with a willingness to learn SAP and Salesforce
Flexible and resilient with superb time management skills
A positive attitude and a collaborative approach to overcoming challenges

Job Responsibility

Respond to customer requests and manage complaints while building strong relationships with customers and internal teams
Process and manage orders through SAP, ensuring timely delivery and accuracy
Provide essential information on customers, discounts, and stock situations to aid sales efforts
Work alongside logistics providers and internal teams to ensure seamless order delivery and effective credit control
Manage new customer onboarding in Salesforce and collaborate with the master data team in SAP
Help manage customer product distribution and participate in projects aimed at enhancing service quality

What we offer

Competitive pay plus holiday pay reflecting individual and company performance
A supportive and inclusive culture that values diversity
Opportunities for personal and professional growth
Premium employee benefits that cater to our diverse workforce

Fulltime

Order Management Associate II

The Order Management Associate II will manage customer orders from time of recei...

Location

Philippines , Makati, Metro Manila

Salary:

Not provided

The Hershey Company

Expiration Date

Until further notice

Requirements

With 2-3 years working knowledge and profanely on core SAP transactions including Order-to-Cash Management, Customer Master Maintenance, Credit Management, Pricing Master Maintenance, Material Master Maintenance, SAP standard reports both FI and SD Modules, and etc
Understanding of systems used in the Order Fulfillment process and interfaces between them (SAP, Transportation Management, Siebel, Manugistics, etc.)
Knowledge of transportation and warehousing concepts
forwarder and broker organization
Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements
Excellent oral and written communication skills
Attention to detail, strong analytical and problem solving skills
Ability to use analysis tools in order to communicate metrics and improve service levels

Job Responsibility

Manage customer orders from time of receipt through invoicing
Work with OMA 1 in addressing business issues ensuring all processes are fully documented and followed
Represent Hershey Foods in a professional manner by maintaining and enhancing a positive business relationship with customers, business managers/ business unit, brokers and etc
Respond in a timely and effective manner to customer inquiries and provide sound business resolution to issue raised
Interact with other personnel within the Order Fulfillment process to assure that orders are delivered to meet customer expectations
Assists in the mentoring and training of new team members
Organizes and participates in customer meetings and ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met
Process and Documentation
Business Issue Resolution
Manage order-to-invoice cycle for customer orders utilizing SAP system for general and Regional Customer Satisfaction Program Accounts

Fulltime

On-site Csr

Under general supervision, fulfills customer orders accurately and in a timely m...

Location

United States , Greenville

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

High school diploma or GED
Customer service and communication skills
Ability to multi-task and time management skills
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Good driving record
Reliability, organization, and attention to detail

Job Responsibility

Fulfills customer orders accurately and in a timely manner to ensure customer satisfaction
Processes orders for customers and sells Motion Industries’ assets
Orders items to ensure appropriate inventory levels are maintained for Consignment customers
Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory
Ensures identification and sale of Motion Industries’ assets
Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters
Proactively generates sales by actively promoting Motion Industries’ products to existing customers
Expedites backorders
May pull inventory and prepare order for shipment to customer
May handle customer returns

What we offer

Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay

Fulltime

On-Site Customer Service Representative II

Under general supervision, fulfills customer orders accurately and in a timely m...

Location

United States , Longview

Salary:

21.17 - 26.46 USD / Hour

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

High school diploma or GED
Customer service and communication skills
Ability to multi-task and time management skills
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Good driving record
Reliability, organization, and attention to detail

Job Responsibility

Fulfills customer orders accurately and in a timely manner to ensure customer satisfaction
Processes orders for customers and sells Motion Industries’ assets
Orders items to ensure appropriate inventory levels are maintained for Consignment customers
Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory
Ensures identification and sale of Motion Industries’ assets
Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters
Proactively generates sales by actively promoting Motion Industries’ products to existing customers
Expedites backorders
May pull inventory and prepare order for shipment to customer
May handle customer returns

What we offer

Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay

Fulltime

On-site customer service representative

Under general supervision, fulfills customer orders accurately and in a timely m...

Location

United States , Greenville

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

High school diploma or GED
Customer service and communication skills
Ability to multi-task and time management skills
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Good driving record
Reliability, organization, and attention to detail

Job Responsibility

Fulfills customer orders accurately and in a timely manner to ensure customer satisfaction
Processes orders for customers and sells Motion Industries’ assets
Orders items to ensure appropriate inventory levels are maintained for Consignment customers
Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory
Ensures identification and sale of Motion Industries’ assets
Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters
Proactively generates sales by actively promoting Motion Industries’ products to existing customers
Expedites backorders
May pull inventory and prepare order for shipment to customer
May handle customer returns

What we offer

Healthcare coverage options
401(k)
Tuition reimbursement
Vacation pay
Sick pay
Holiday pay

Fulltime

On-site customer service representative

Under general supervision, fulfills customer orders accurately and in a timely m...

Location

United States , Macon, GA

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

High school diploma or GED
Customer service and communication skills
Ability to multi-task and time management skills
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Good driving record
Reliability, organization, and attention to detail

Job Responsibility

Fulfills customer orders accurately and in a timely manner to ensure customer satisfaction
Processes orders for customers and sells Motion Industries’ assets
Works more than 50% of the time at the customer location
Orders items to ensure appropriate inventory levels are maintained for Consignment customers
Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory
Ensures identification and sale of Motion Industries’ assets
Influences Motion Industries’ Gross Profit through negotiating the sale price and purchase price, within certain parameters
Proactively generates sales by actively promoting Motion Industries’ products to existing customers
Expedites backorders
May pull inventory and prepare order for shipment to customer

What we offer

Healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay

Fulltime

Customer order and fulfillment

Randstad

Location:
Italy , Florence

Category:
Logistics

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 10, 2026

Expiration:
April 25, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer order and fulfillment