Customer Order and Delivery Specialist Jobs

Flint International

Location:
Poland

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

For our client – worldwide leader in innovative IT and networking technologies – we are currently looking for a Customer Order and Delivery Specialist. This is a remote position and can be located anywhere in Poland. The initial duration of the engagement is 2 years, with a possible extension or transition to the client. As a Customer Order and delivery Specialist (CODS) you will report into the EMEA TOMG Manager. The role of the is to manage the tasks of reviewing, inputting, and invoicing customer orders. The CODS will process hardware, software, subscription, education, professional services, and maintenance orders. The CODS will use the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions. Ensure the sourcing of orders respected the expected shipment date as per business needs, communicate with FLEX and Delivery/Logistic teams, Support Order management process in terms of invoicing issues with Shipment (eligible invoicing status in ERP), Ensure all documentations are properly stored in SNOW. The position requires outstanding organization and communication skills for the candidate to be successful.

Job Responsibility:

Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy
Generate customer invoices for assigned accounts in an accurate and timely manner
Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly
Review customer order documentation for order acceptance
ensure appropriate documentation is received and complies with corporate order and revenue policies
Assist in the resolution of relevant outstanding accounts receivable and collection issues
Read and analyze various customer contract provisions that impact the order process and invoicing requirements
Ensure purchase order is accurately reflected in system
Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)
Create and maintain customer order jackets containing all required documentation
Process Return Material Authorizations (RMA’s) within 5 business days of receiving requests
Solve issues involving order processing
Provide outstanding order processing service to the sales teams
Process every sourcing task on-time respecting the shipment expected date
Update SNOW task as per SLA and procedures (Shipment data + documentation)
Ensure the direct communication with all stakeholders in terms of executing the shipment on-time
Solve/coordinate issues to ensure the billing happens on-time

Requirements:

Excellent oral and written communication skills in German
Ability to lead problem solving activity
Ability to manage stress without it negatively effecting work quality or professional demeanor
Knowledge of Microsoft Office tools, especially Excel
Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
Knowledge of, or the ability to learn, all order related software and system tools
Excellent work attendance records and habits
Fluent German language skills
Ability to think creatively and adapt well to change
Excellent organization skills and a high level of comfort handling details
Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Order and Delivery Specialist