Customer Order and Delivery Specialist Job at Teradata (Prague)

Job Description

At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.

Job Responsibility

Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy.
Generate customer invoices for assigned accounts in an accurate and timely manner.
Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly.
Review customer order documentation for order acceptance
ensure appropriate documentation is received and complies with corporate order and revenue policies.
Assist in the resolution of relevant outstanding accounts receivable and collection issues.
Read and analyze various customer contract provisions that impact the order process and invoicing requirements.
Ensure purchase order is accurately reflected in system.
Learn and operate the various software and systems used to process all customer orders (Salesforce, Oracle Fusion, and all others)
Maintain Salesforce opportunity file containing all required documentation.
Process Return Material Authorizations (RMA’s) within 5 business days of receiving requests.
Solve issues involving order processing. Provide outstanding order processing service to the sales teams.
Process every sourcing task on-time respecting the shipment expected date
Ensure the direct communication with all stakeholders in terms of executing the shipment on-time
Solve/coordinate issues to ensure the billing happens on-time

Requirements

Excellent oral and written communication skills. Ability to lead problem solving activity.
The ability to manage stress without it negatively effecting work quality or professional demeanor.
Knowledge of Microsoft Office tools, especially Excel.
Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment.
Knowledge of, or the ability to learn, all order related software and system tools.
Excellent work attendance records and habits.
Fluent Spanish language skills.
Ability to think creatively and adapt well to change.
Excellent organization skills and a high level of comfort handling details.
Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation.

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Customer Order and Delivery Specialist

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