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Vitalize Logo Vitalize · Customer Service

Customer Ops

United States, San Francisco 120000.00 - 240000.00 USD / Year · Job Posted February 21, 2026
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Job Description

You are the operator who makes Vitalize work in the real world. You keep multi-stakeholder enterprise customers healthy, unblock every internal team, and turn frontline chaos into scalable systems. You are deeply customer-obsessed, product-obsessed, and thrive in environments where growth is outpacing headcount.

Job Responsibility

  • Own post-go-live customer success end-to-end
  • Own enterprise adoption and ROI
  • Be the voice of the customer
  • Build systems that multiply our team
  • Be the connective tissue across customers, product, engineering, and deployments

Requirements

  • Relentless operator
  • Exceptional communicator
  • Obsessively curious
  • Builder mentality
  • Customer-obsessed
  • Data-driven but pragmatic

What we offer

  • Medical, dental, and vision insurance
  • 401k and 401k match
  • Unlimited PTO
  • Bi-annual company retreats
  • Free Lunch and Dinner in-office
  • Relocation Bonus ($5000)
  • Reimbursement for desk setup, gym subscription, and commute
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