Customer Ops Job at Vitalize (San Francisco)

HOD: Customer Ops Reporting & VB Care

To oversee end to end Customer Support for Vodacom Business Customers, specifica...

Location

Tanzania , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Degree in Business Administration or any other related field
3 years of experience in Customer Service operations or Business Analysis or Programme Management
3+ years of customer service and experience management, Sales/marketing/commercial/strategy experience
Detailed knowledge of customer services operations in telecoms or related industries
Strong Analytical skills – able to assess reports, identify issues, root cause, recommend solutions and integrate details into a bigger picture
Exceptional leadership and management skills to deliver results through teams and partners
Process-Oriented – solid understanding of key cross-functional processes touching customer care
Excellent written and verbal communications skills
Including presentation and storytelling skills
Strong personal impact and influencing skills

Job Responsibility

Align department reports to business objectives and Key Performance indicators to ensure strategic objectives are met
Provide consolidated reporting to local and group management regularly
Provide qualitative and quantitative analysis and insights to guide business on strategic decisions
Collaborate with other business leaders to identify reporting needs
Handle all insight and reporting projects ensuring relevant tools such as big data and customer feedback and insight tools are in place
Lead and execute the Vodacom Business Support Strategy leveraging and encompassing the wider Customer Service and experience Strategy of the organisation
Work with Channel and Product Owners to ensure appropriate action plans are in place for all identified segments including Fixed Services
Provide a seamless support experience for Fixed services in both consumer and business customers
Identify service and experience gaps and fulfil training needs
Act as a custodian of the COPs Strategy blueprint

Fulltime

Customer Service Ops Expert

Global-e (Nasdaq: GLBE) is a leading platform that enables and accelerates globa...

Location

Salary:

Not provided

Global-e

Expiration Date

Until further notice

Requirements

3+ years of experience in logistics operations within eCommerce, retail, export or tech environments., or working in carriers’ roles
2+ years of experience in a leadership position, preferably in a multi-regional or global setting
Proven track record of leading and scaling high-performing customer service and logistic teams
Deep understanding of customer service and logistics best practices, SLAs, and KPIs
Experience with CRM and support platforms (e.g., Zendesk, Salesforce Service Cloud, Freshdesk, or similar)
Strong analytical skills
ability to interpret data, generate insights, and turn them into actionable improvements
Excellent verbal and written communication skills in English
ability to communicate clearly with both technical and non-technical stakeholders
Demonstrated ability to resolve escalated customer issues with professionalism

Job Responsibility

Provide strategic leadership to Global-e’s customer service logistic operations across the US, EMEA, and APAC
Align with global teams around shared goals, procedures, and workflows, fostering operational consistency and excellence
Track, analyze, and optimize CS Ops performance using KPIs and productivity metrics
Lead high-level discussions with senior stakeholders in Global -e to define needs and deliver effective solutions
Oversee the logistic operations in all CS teams and be an escalation focal point
Evaluate industry trends and internal data to inform decision-making and identify areas for continuous improvement
Collaborate cross-functionally to streamline internal processes and enhance the customer experience
Define and execute new workflows and automations to improve service levels and operational efficiency

New

Sw Engineer - Kinaxis

Location

India , Chennai

Salary:

Not provided

Randstad

Expiration Date

August 17, 2026

Requirements

Should demonstrate strong Configuration and Authoring knowledge on Kinaxis Rapid Response or inclination to learn the solution.
Work with cross-functional teams to drive successful deployments on Demand planning, S&OP, Supply Planning, Production planning etc across various business lines
Functional: Expertise and In-depth knowledge of supply chain planning in the areas of Supply and Capacity Planning, Production Planning, S&OP, Inventory Optimization, Material requirements planning, Capacity planning, Rough cut Capacity Planning and capacity constraints.
Analytical: Ability to analyze supply chain operational data, to identify opportunities and develop insights. Perform fit-gap analysis.
Technical: Workbook development - Table based, composite, data modification, Alerts - Monitoring, Hierarchies and Filters, Scenario hierarchy setup to meet process needs, Perspective development for Scenarios, Control Table Configuration, Planning Engine Knowledge, Data Model modification including custom fields and custom tables. Configuring solutions in Rapid Response and creating workbooks & reports.
Be a part of an Agile project team utilizing the Agile / Scrum methodologies, working in a fast-paced, iterative environment, closely partnering with business stakeholders.
Create functional design documentation, software specifications, testing/training scenarios and evaluate business processes for improvement opportunities
Provide expert functional and process guidance on system capabilities and solution approaches.
Excellent communication and interpersonal skills to interact with internal and external stakeholders with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally
Strong business acumen and execution experience in supply chain process and systems

Job Responsibility

Should demonstrate strong Configuration and Authoring knowledge on Kinaxis Rapid Response or inclination to learn the solution.
Work with cross-functional teams to drive successful deployments on Demand planning, S&OP, Supply Planning, Production planning etc across various business lines
Functional: Expertise and In-depth knowledge of supply chain planning in the areas of Supply and Capacity Planning, Production Planning, S&OP, Inventory Optimization, Material requirements planning, Capacity planning, Rough cut Capacity Planning and capacity constraints.
Analytical: Ability to analyze supply chain operational data, to identify opportunities and develop insights. Perform fit-gap analysis.
Technical: Workbook development - Table based, composite, data modification, Alerts - Monitoring, Hierarchies and Filters, Scenario hierarchy setup to meet process needs, Perspective development for Scenarios, Control Table Configuration, Planning Engine Knowledge, Data Model modification including custom fields and custom tables. Configuring solutions in Rapid Response and creating workbooks & reports.
Be a part of an Agile project team utilizing the Agile / Scrum methodologies, working in a fast-paced, iterative environment, closely partnering with business stakeholders.
Create functional design documentation, software specifications, testing/training scenarios and evaluate business processes for improvement opportunities
Provide expert functional and process guidance on system capabilities and solution approaches.

Afc Associate - Sar Delegate

We are currently seeking an AFC Associate / SAR Delegate (Déclarant Tracfin) to ...

Location

France , Paris

Salary:

Not provided

N26

Expiration Date

Until further notice

Requirements

Graduated in law (Ecole de droit/Master II) or from a Grande Ecole - or alike
A Bank Financial Crime background, operational experience in an international setting and you are before all an excellent investigator - you have experience in SAR drafting (having a first experience in a ‘déclarant Tracfin’ role is a plus)
Professional experience gained in anti-financial crime, with at least 3 years of experience
Proven experience in operational functions, including investigation, and SAR drafting but also transaction monitoring, sanctions and adverse media screening
In-depth knowledge of European and French regulations on Financial Crime (KYC, AML, terrorism financing, fraud, tax evasion, sanctions…)
Deep investigation skills
Fluent in French and English (spoken and written)
Excellent communication skills and ability to work with a wide variety of stakeholders
Hardworking, strong team player, benevolent and resilient
Diligent and reliable, solution driven and committed, ability to work under pressure

Job Responsibility

Review investigations made by the AFC Operations department
Assist AFC Operations on their investigations
Oversee complex case investigations, sanctions reviews, and other AFC related processes
Review and submit SARs, ensuring quality according to Tracfin and ACPR expectations
Act as Déclarant Tracfin
Review complex Authority Requests
Provide individual and collective guidelines to AFC operations analysts
Prepare necessary templates for AFC Ops communication with customers
Implement and improve local procedures based on the local regulatory challenges and the group’s standard
Coordination with other operational functions working on the French market

What we offer

Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀
Employee benefits that range from a work from home budget, discounts to fitness & wellness memberships, Swile vouchers, public transportation, work from home/from abroad and more
As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members
Additional day of annual leave for each year of service
A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses
We work in a hybrid setup, combining in-office collaboration with the flexibility to work from home
A relocation package with visa support for those who need it

Fulltime

Manager, Supply Chain & Logistics

The Manager of Supply Chain & Logistics is responsible for managing day-to-day l...

Location

Canada , Mississauga

Salary:

110000.00 - 140000.00 CAD / Year

Profound Medical

Expiration Date

Until further notice

Requirements

8+ years in Logistics/Supply Chain
at least 3 years in the Medical Device or highly regulated manufacturing sector preferred
Deep knowledge of International Customs Regulations (Canada/USA/EU/APAC) and ERP systems
Proven ability to build departments from scratch
Solid understanding of electro-mechanical supply chain management
Bachelor's degree in business, Engineering, or Supply Chain

Job Responsibility

Coordinate domestic and international shipments to support production schedules, customer deliveries, and quarterly business objectives
Collaborate with internal teams and external logistics partners to ensure the timely movement of medical equipment across borders
Maintain compliance with applicable import/export regulations and company policies
Work with custom brokers and logistics providers to support complex customs classifications (HS Codes), valuations, and country-of-origin documentation to minimize shipment delays
Manage relationships with freight forwarders, carriers, and custom brokers
Monitor transportation performance, support vendor negotiations and identify opportunities to improve service levels, transit times, and freight costs
Manage the monthly Sales & Operations Planning (S&OP) process
Translate sales forecasts into actionable build plans and procurement schedules
Manage relationships with suppliers and support sourcing activities, contract administration, and performance monitoring
Drive cost reduction initiatives and manage supplier risk/performance

What we offer

group RRSP and medical benefits paid by the employer

Fulltime

Machine Learning Engineer

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Lead the design, implementation, and ongoing maintenance of scalable ML infrastructure on Databricks, including ML flow for experiment tracking, model registry, and model serving endpoints
Oversee the development of the ML Ops platform and automated pipelines for deploying, monitoring, and maintaining models within production environments
Implement robust solutions for model versioning, systematic retraining, and comprehensive artifact management using Databricks Unity Catalog for ML governance
Design and manage Databricks Feature Store for consistent feature engineering across training and inference pipelines
Architect and implement Retrieval-Augmented Generation (RAG) systems for document Q&A, enabling business teams to query fund documents, investor letters, and market research
Design, deploy, and manage vector database solutions (Databricks Vector Search, Pinecone, or similar) for semantic search and retrieval across enterprise documents
Lead LLM fine-tuning and customization initiatives, training models like Claude or open-source alternatives with CIM proprietary data while ensuring data privacy and compliance
Develop and optimize document processing pipelines including PDF parsing, chunking strategies, and embedding generation for RAG applications
Implement prompt engineering best practices and LLM evaluation frameworks to ensure output quality, relevance, and factual accuracy
Build guardrails and safety measures for GenAI applications, including hallucination detection, output validation, and source attribution

Job Responsibility

ML Model Deployment & Platform Management
Generative AI & LLM Operations
Automation & CI/CD Pipelines

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Stock Placement Coordinator

Stock Placement Coordinator at Matalan Support Hub, Knowsley, Liverpool. Competi...

Location

United Kingdom , Liverpool

Salary:

Not provided

Matalan

Expiration Date

Until further notice

Requirements

Experience in a Stock Placement environment
Experience in a fast-paced retailer
Work management and organisational skills
Confident communicator
Strong attention to detail
Experience of delivering to tight deadlines
High degree of personal drive
Collaborate with Central Planning wider team

Job Responsibility

Stock allocation & replenishment: Utilise stock placement systems and reporting to ensure stock is allocated in the right quantities at the right time, to all channels
Oversee accurate SCP product parameter set up and maintenance of overall division by channel in line with parameter seasonal strategy to enable initial launch allocations for all key product launches and events
Provide support and expertise to the team on challenging replenishment parameters throughout the product life cycle to maximise profitability
Support consistency for creating and maintaining the min fill levels aligned to space plan by working alongside the Trading Teams
Based on your levels of experience be the go to for product enquiries on the divisions you manage Allocation and Replenishment
Stock availability: Responsible for managing internal inventory alongside Trading Teams to maximise store and Ecom availability for your divisions
Work alongside the international team to ensure all international plans are met on inbound stock, highlighting discrepancies to ensure collaborative solutions are agreed
Work alongside Trading Teams to manage the current and future stock levels within your departments
Optimise size level availability in line with customer sales trends and profiles for all channels
Work with key stakeholders to manage store launch of all events within agreed timeline and critical path

What we offer

20% staff discount, which increases with length of service
Thrive Recognition Scheme
Wellbeing support provided by the Retail Trust
Life Assurance
Retail Rewards platform offering discounts for other retailers
Pension Scheme
Access to a wide range of career development
Additional benefits may apply depending on your role and area of the business

Fulltime

Principal Product Designer - ZEOS

The ZEOS Logistics department is responsible for all partner-facing multichannel...

Location

Germany , Berlin

Salary:

Not provided

Zalando Sverige

Expiration Date

Until further notice

Requirements

You have significant product design experience leading strategic, cross-product initiatives, with a track record of raising the bar on design quality and pushing creative boundaries
You have a proven track record designing and delivering robust, scalable B2B experiences across products, partnering with stakeholders and other designers to develop remarkable solutions
You create clarity amid uncertainty, guiding collaborators through complex and undefined challenges, and influencing direction with executive-level stakeholders across products and organisations
You build connections across products, pillars and organisations, aligning diverse teams around a shared design direction in a complex B2B environment
You have worked on ambiguous strategic projects, are able to create clarity amid uncertainty, and can guide team members through such projects
You have strong analytical skills, interpreting data and insights to inform creative decisions
You have mastered the end-to-end iterative design process including how to develop and apply research, design thinking, user stories, journey mapping, wire-framing, prototyping, design systems, user testing, and high-fidelity visuals to achieve human-centered design solutions across holistic customer journeys
Proficiency with current industry design and collaboration tools including Figma is a must
Experience working with prompting tools (e.g. Loveable, Claude, etc) as part of the design process is plus
You love designing innovative technology products and place humans at the centre of your design process, ensuring that geeky tech and forward-looking experience design always serves real human needs

Job Responsibility

You will help define the CX vision for the B2B space in ZEOS, bringing systems thinking to life at a 3-year horizon, building connections between teams and topics, and inspiring a shared direction for the merchants, their end customers, and the partners we serve
You will jointly plan and conduct research together with researchers and product managers, shaping quantitative and qualitative data to support two key areas: assessing and validating new problem spaces and evaluating design solutions as a core part of the iterative validation process
You will leverage merchant and customer insights to drive strategic projects, navigating predominantly undefined problem spaces, assessing whether problems are worth solving and identifying opportunities for delivering value via the user experience
You will define and activate design principles, and work to align the team and the solutions with them, ensuring the experiences delivered are of high quality and will deliver meaningful impact to our customers
You will solve complex problems, harnessing technological innovations to improve experiences
You set standards through solution designs and customer journeys that other designers draw from, raising the bar for design quality and means of evaluation
You will scope, define and oversee deliverables, ensure product development teams have everything they need, and raise the quality bar for what goes live
You'll mentor fellow designers and spearhead key design ops initiatives that improve team health and ways of working
You'll lead by example, role-modelling user-centered design practices and producing high-quality work regardless of the size of the task
As a thought leader and role model, you will contribute to the Zalando Product Design community through mentoring, teaching, writing, and raising the bar in design reviews and conversations

What we offer

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available

Fulltime

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Customer Ops

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Looking for more opportunities?

Customer Ops

HOD: Customer Ops Reporting & VB Care

Customer Service Ops Expert

Sw Engineer - Kinaxis

Afc Associate - Sar Delegate

Manager, Supply Chain & Logistics

Machine Learning Engineer

Stock Placement Coordinator

Principal Product Designer - ZEOS

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