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Customer Ops

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Vitalize

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Location:
United States , San Francisco

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

120000.00 - 240000.00 USD / Year
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Job Description:

You are the operator who makes Vitalize work in the real world. You keep multi-stakeholder enterprise customers healthy, unblock every internal team, and turn frontline chaos into scalable systems. You are deeply customer-obsessed, product-obsessed, and thrive in environments where growth is outpacing headcount.

Job Responsibility:

  • Own post-go-live customer success end-to-end
  • Own enterprise adoption and ROI
  • Be the voice of the customer
  • Build systems that multiply our team
  • Be the connective tissue across customers, product, engineering, and deployments

Requirements:

  • Relentless operator
  • Exceptional communicator
  • Obsessively curious
  • Builder mentality
  • Customer-obsessed
  • Data-driven but pragmatic
What we offer:
  • Medical, dental, and vision insurance
  • 401k and 401k match
  • Unlimited PTO
  • Bi-annual company retreats
  • Free Lunch and Dinner in-office
  • Relocation Bonus ($5000)
  • Reimbursement for desk setup, gym subscription, and commute

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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