Customer Ops Job at Vitalize (San Francisco)

Ops Support Specialist

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Equal opportunity employer
Best-in-class benefits
Work-life balance

Fulltime

Station Ops Coordinator

TUI Group is the world’s number one integrated tourism business. Within TUI Grou...

Location

Germany , München

Salary:

Not provided

TUI

Expiration Date

Until further notice

Requirements

Experience in aviation ground handling
A self-motivated individual who takes the initiative and works collaboratively with a diverse team
Ability to work as part of an international team and collaborate with a range of stakeholders
Project experience in a ground operations environment
Experience in the monitoring of third-party suppliers focused on achieving required performance
A good communicator with ability to influence, develop a strong network of contacts throughout the local operation and gain support and commitment from line managers and employees across the business and third parties
Ability to think operationally whilst ensuring full regulatory compliance is achieved and maintained
A logical thinker with the ability to generate ideas and alternatives
Demonstrable ability to clearly articulate concepts and arguments verbally and in written documentation
Ability to audit and check for compliance of in scope processes and in the event of any compliance breaches to be able to successfully investigate and resolve

Job Responsibility

Supervising the daily TUI operations at dedicated airports and ensure the delivery of safe, compliant, efficient, on-time, consistent and customer focused Ground Operations processes and activities
Building knowledge of and using our in-house Departure Control System where you will additionally act as an escalation point for suppliers with advice and queries
Good working knowledge of TUI procedure and processes including the GOM
You will also be responsible for the delivery of operational SLAs and KPIs with third party suppliers and will need to measure this by carrying out daily checks and reporting
As part of your role, you will complete regular quality assurance performance reviews and support the investigation and analysis of any incident and various safety reports
You will also assist in identifying opportunities for change and improvement by third party suppliers, participating when required in the development and implementation of improvement programs
You will participate in and support any daily calls with suppliers by evaluating the actual operations during your duty
As part of your role, you will also be responsible for managing relationships with, Airport Authorities and government agencies at airports on a day to day basis
You will manage either directly or through 3rd party suppliers the delivery of a high level of customer experience and service to all passengers at airports within your area of responsibility
Working closely with relevant teams you will provide subject matter expert input to ensure Ground Operations product initiatives and concepts are delivered at airports

What we offer

Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support
Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
Access the TUI Learning Hub to level-up and reach your ambitions
We champion intercultural collaboration and provide opportunities to work on global projects and teams
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Fulltime

Customs Import/Export coordinator

The job mission of Taiwan customs import/export coordinator to ensure the Custom...

Location

Taiwan , Linkou; DaYuan

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Equivalent College or Bachelor degree
Minimum of 2 years of relevant working experiences in the International Trade & import/export Customs
Licensed with TW bonded operations(Bonded factory & Free Trade Zone & Southern Taiwan Science Park Zone) is preferred
Licensed with Taiwan Customs AEO (Authorized Economic Operator) is preferred
Experienced with handling the import/export customs ops is preferred
Experienced with TW export control ICP(Internal Control Program) program is preferred
Experienced with handling the external TW authority auditing & certification is preferred
Good knowledge of Excel, Word and PowerPoint applications
Experience with SAP is preferred
Experience with Tradevan Bonded system is preferred

Job Responsibility

Ensure the Customs Ops in compliance and efficient that minimizes exposures and customs duties and reduce customs process time in the supply chain while complying with TW/SG/MY regulations
Handle the daily import/export customs and export control activities for more than 6500 import & export shipments every month
Handle the daily customs import and export operations in TW/SG/MY
Be responsible for all customs license(AEO/ICP/FTZ/STSC bonded) maintenances in TW/SG/MY
Monitor the customs related service providers including customs brokers, warehouse operators and bonded customs system provider and ensure compliance with the license/regulation
Work out and manage processes for bonded manufacturing operations in FTZ/STSC
Manage the internal audit program
Ensure the system stability and optimization
Lead your own initiated improvement projects or support worldwide cascades project

Fulltime

Customer Solution Center- Technical

The role involves working in Customer Solution Centers to provide remote service...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

First Level University degree: technical, non-technical (i.e., Bachelor of Arts/ Science)
6+ years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Strong troubleshooting skills in a technical environment
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Specific knowledge and training with the company's products
Knowledge of multiple product lines (e.g., proactive, reactive, storage, enterprise systems, tier 2 or 3 support, etc.)
Advanced proficiency with case management databases and tools
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a mentor and guide other employees
Provide direction and guidance to process improvements
Articulate clearly, recommend and explain resolutions/clients
Understand and utilize ITIL
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What we offer

Health & Wellbeing benefits
Comprehensive suite of benefits that support physical, financial, and emotional wellbeing
Personal & Professional Development programs
Unconditional Inclusion
Flexibility to manage work and personal needs

Fulltime

Solutions Architect, Awareness to Revenue

As a Laureate SAFe Solution Architect aligned to the Awareness to Revenue (A2R) ...

Location

United States of America

Salary:

133700.00 - 173800.00 USD / Year

Blackbaud

Expiration Date

Until further notice

Requirements

12+ years of industry experience designing and implementing solutions
8+ years of experience in solution or enterprise architecture roles
3+ years of experience working in a SAFe environment or other scaled Agile frameworks
SAFe® Architect Certification (or willingness to obtain)
Deep understanding of marketing and sales technology ecosystems to include integration patterns across these ecosystems (e.g., Salesforce, HubSpot, Adobe Experience Cloud, Marketo, Snowflake)
Experience with data integration, customer journey orchestration, and real-time personalization
Ability to deliver technical solutions which meet all minimum requirements for quality, security and operability

Job Responsibility

Define and evolve the solution architecture for the A2R value stream, ensuring alignment with enterprise architecture and business strategy
Drive innovative, AI-enabled solutions that drive scale, efficiency and transform our operations in the Awareness to Revenue space
Collaborate with Product Management, Marketing Ops, Sales Ops, Partner Ops, and Customer Success to understand business needs and translate them into scalable technical solutions with detailed roadmaps
Lead architectural design of CRM, marketing automation, customer data platforms (CDPs), sales enablement tools, and analytics platforms
Ensure architectural alignment across multiple Agile Release Trains (ARTs) supporting the A2R value stream
Measure and communicate the architectural impact on flow efficiency, quality, and the enablement of business outcomes (CAGR, Net unit expansion, etc…)
Guide teams in implementing event-driven architectures, real-time data pipelines, and API-first integrations
Participate in PI Planning, System Demos, and Inspect & Adapt events to ensure architectural alignment and continuous improvement
Identify and mitigate technical risks, ensuring compliance with security, privacy, and data governance standards
Promote Lean-Agile principles, DevSecOps, and continuous delivery practices across the value stream

What we offer

Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program

Fulltime

Strategic Customer Relationship AI Automation Manager

Bloomreach is seeking a Customer Relationship AI Automation Manager to orchestra...

Location

Slovakia , Bratislava

Salary:

4000.00 EUR / Month

Bloomreach

Expiration Date

Until further notice

Requirements

Program/operations leadership: run customer-facing programs or operations in a SaaS environment
Tech & tools savvy: fluent in tools like Salesforce (or similar CRM), workflow automation platforms (e.g. n8n), generative AI tools, and analytics dashboards
Data-driven mindset: love digging into metrics and usage data
Change management skills: great at helping people adopt new tech and processes
Cross-functional collaboration: thrive in cross-functional teams and can speak both business and technical languages
Innovative and customer-focused: curious, forward-looking, and excited to reinvent how SaaS companies engage and support their customers with AI

Job Responsibility

Redefine customer engagement with AI programs: Partner with the AI Ops team to design and evolve autonomous customer programs
Accelerate the customer lifecycle: Own the tracking and optimization of critical customer metrics
Build customer insights tools that drive GTM strategy: Develop and refine usage analytics dashboards, automation decision-making frameworks, and reporting capabilities
Participate in building the customer tech stack of the future: Work with Ops & Innovation team, RevOps, and Product teams to understand the integration and orchestration of various platforms
Innovate and experiment: Continuously test and refine AI capabilities, messaging, segmentation logic, and customer programs
Unify teams around AI-powered customer relationships: Collaborate across Customer Success leadership, Support, Account Management, Product, Sales, and Marketing
Enable success teams through AI adoption: Work side by side with Customer Success, Support, and Account Management to embed AI seamlessly into their workflows

What we offer

Restricted stock units
Company performance bonus
$1,500 professional education budget annually
Employee Assistance Program with counselors
Subscription to Calm app
'DisConnect' days (additional day off each quarter)
Extended parental leave up to 26 calendar weeks for Primary Caregivers
Employee referral bonus of up to $3,000
Work anniversaries celebrated

Fulltime

Account Executive

We are looking for high-energy and independent sales professionals to be an inte...

Location

United States

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

2+ years prior inside sales experience in B2B SaaS preferred
Experience working with CRM software (Salesforce preferred)
Ability to work within a team toward individual and collective goals
Effective communication in all forms (written, verbal, and in-person)
Excellent time management and organizational skills
attention to detail
Ability to learn new software applications quickly
Active listener with a passion for solving problems
Willingness to maintain a high level of activity including daily call counts, email communication, and meetings with prospects
Ability to travel on a quarterly basis

Job Responsibility

Deliver growth by achieving and exceeding sales targets by owning the sales cycle from product presentation, value proposition, negotiation, and deal closure
Identify the necessary decision-makers and influencers of the prospective deal, working multiple stakeholders to make the close
Understand our market, find creative ways to engage our potential customers, continually refine your sales tactics, and amplify our value proposition to clinicians and clinical operators
Inform product and marketing strategy
Understand the pain points and key business objectives of prospective partners
Provide strategic insights and feedback to the Product and Operations teams on what is working and what is not, to drive increased sales velocity and adoption
Work cross-functionally with our Marketing team on external-facing promotional and marketing materials
Enable customer success
Collaborate with internal ops and our customer success team to transition new customers onto the platform after close and set-up these customers to realize the product’s value
Own strategic community building

What we offer

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness

Fulltime

Customer Ops

Vitalize

Location:
United States , San Francisco

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 21, 2026

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