Customer Operations Team Leader

• Lead and coach retail floor co-workers
• oversee daily Smaland operations and restocking shopping tools
• ensure greeter is available to guide customers
• monitor customer service co-worker performance
• recruit, onboard, train, and develop co-workers
• manage individual development plans and delegate responsibilities
• ensure co-workers are proficient in systems knowledge
• manage supplies and equipment
• partner with Risk & Compliance for safety and inventory standards
• provide training on Smaland processes
• address escalated customer issues

• 3 years of related experience
• knowledge and understanding of Customer Service standards, routines and best practices
• intermediate computer skills, knowledge of basic math and formulas
• CPR and First Aid Certification preferred

CPR and First Aid Certification

• Generous paid time off
• holiday and sick time
• WiselyPay
• paid parental leave
• KinderCare tuition discount
• retirement and bonus plans
• co-worker discount, meal deal, and referral bonus
• pet insurance program
• education assistance
• safety shoe reimbursement
• telehealth visits
• dental and vision plans
• medical and Rx plans
• fun and inclusive work environment