Customer Operations Team Leader Jobs

Customer Service Team Leader

Lead a team for our Luxury Retail client, based in Loversall, Doncaster. Report ...

Location

United Kingdom , Doncaster

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer service leadership, preferably in retail
Leadership abilities with a passion and ability for motivating others
Excellent communication skills, both verbal and written
A passion for delivering outstanding customer experiences

Job Responsibility

Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards
Actively seek opportunities to boost team productivity, efficiency, and service quality
Ensure accurate and up-to-date reporting data for all logs and performance metrics
Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities
Provide regular updates on team performance and develop actionable improvement plans
Distribute tickets and monitor team performance, ensuring high accuracy and attendance
Foster individual skill development and accountability for SLA and KPI targets
Review processes regularly and implement necessary improvements
Engage in meetings and contribute to ongoing process enhancements

Fulltime

Customer Service Team Leader

Opportunity to lead a team focused on delivering exceptional customer experience...

Location

United Kingdom , Wallsend

Salary:

36000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong leadership and team management skills
Excellent customer service ethos, capable of handling sensitive situations with care
Solid understanding of core operational functions and processes
Exceptional communication, coaching, and interpersonal abilities
High attention to detail and commitment to accuracy
Ability to work under pressure and manage competing priorities
Analytical thinking with solution-oriented mindset
Proficiency in Microsoft Office and relevant operational systems

Job Responsibility

Lead and develop a high-performing team of 10-15 individuals across various operational functions
Conduct regular 1:1s, performance reviews, and team meetings to nurture individual growth
Oversee the timely completion of operational tasks, ensuring adherence to company processes and regulations
Act as a point of escalation for complex queries and provide empathetic solutions
Champion a proactive customer service culture that meets service levels and KPIs

What we offer

Free parking onsite and accessible via public transport
Hybrid working pattern introduced after 3 months: 2 days from home
Free access to an onsite gym
Private healthcare

Fulltime

Customer Success Operations Leader

We are looking for a CX Operations Leader to drive process excellence, analytics...

Location

United Kingdom , London

Salary:

Not provided

AFI Solutions GmbH

Expiration Date

Until further notice

Requirements

Proven track record at director level or equivalent leading CX operations in a software or SaaS company
Minimum of 5+ years of progressive experience in customer experience, service delivery, or operations
Strong background in process optimisation and cross-functional collaboration at scale
Hands-on expertise in analytics and business reporting, with experience tracking financial and CX performance metrics such as revenue, margin, backlog, and CSAT
Experience managing enterprise-grade platforms such as Salesforce and customer success tools (Certinia, ChurnZero)
Demonstrated ability to partner with senior leaders to execute strategic CX initiatives
International experience in software or SaaS environments preferred

Job Responsibility

Partner with CX leadership to harmonise and streamline processes across the customer journey including opportunity management, project delivery, and resource management
Identify bottlenecks and implement improvements to ensure scalability and consistency across regions and functions
Collaborate with IT, Sales, and CX teams to connect processes and ensure operational effectiveness at scale
Drive consistency across departments to support growth and enhance the customer experience
Serve as the business partner to the CX leadership team for all core analytics including revenue, backlog, margin, CSAT, and SLA performance
Provide insights that enable data-driven decisions and accountability
Support the execution of our OneCX strategy by ensuring transparency and alignment across global operations
Own the maintenance, optimisation, and innovation of SER Group’s core CX platforms including Salesforce (SFDC), Certinia, and ChurnZero
Partner with business and IT stakeholders to ensure systems are fit for purpose, scalable, and continuously improved

What we offer

Offene, familiäre Unternehmensstruktur mit Flexibilität
Modernes Office mit Top-Ausstattung

Fulltime

Customer Service Team Leader

Team Leader Customer Service with French position at Circle K Business Centre in...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

University degree (Bachelor level) – preferable
Experience in customer service
Good IT skills MS Office, SAP etc.
Very good French language skills

Job Responsibility

Handle complex inbound and outbound customer requests via phone, e-mail and by post
Manage customer operational issues and problem situations
Customer service and card support (B2B customer agreements, pricing/discounts, customer complaints, working with payment orders, credit limits, cards, invoices, reports and other technical inquiries)
Work with databases and IT-systems (primarily PALS, CRM On-Demand, JDE)
Be responsible for customer complaints and issues solving process
Describe and communicate daily processes
Support manager on daily tasks in scheduling
Assist to cooperate with partners and attend at quality controlling and measuring activities
Participate in different client service projects according to current priorities of unit
Maintenance of Customer Service everyday activities documentation/procedures

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
Language lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

Fulfilment Operation Team Leader

Lead the team behind the scenes that make the IKEA products available to the man...

Location

Italy , Rimini

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Experience as a coordinator of a team and of logistics processes
Good knowledge of retail and/or logistics processes, tools and working methods
Good knowledge of different leadership styles and how to adapt it according to needs and different situations
Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business
Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures
Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security
Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation
Ability to communicate in English and Italian

Job Responsibility

Reach excellence in daily running fulfilment unit operations by assigning job duties to co-workers and communicate objectives and goals daily
Lead, coach and develop the operational teams
Secure all is performed with high quality at lowest possible costs and the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind
Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team
Maintain a clean, organized, and safe working environment throughout the unit
Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility
Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

What we offer

Inclusive work environment
Diverse and supportive climate

Fulltime

Fulfilment Operations Team Leader

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel reta...

Location

China , Foshan

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in retail and/or logistics role
1-2 years of experience in leading people with proven record of successful leadership delivering both business result and people development
Proven experience in working through others, set priorities, delegate responsibility, and give open and honest feedback
Business-minded approach with a clear customer focus and ability to meet agreed budgets and goals
Good computer skills
Ability to implement structural way of working within the area of responsibility
Ability to communicate confidently and clearly in English
Problem-solving experience

Job Responsibility

Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession
Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs
Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

Fulltime

Customer Service Team Leader

At IKEA, our vision is to create a better everyday life for the many people. We ...

Location

Australia , Tempe

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

2+ years of leadership experience in the retail industry with a proven history of coaching teams and managing performances
Previous retail management experience at a big box retailer or multi-site experience
Strong emotional intelligence, communication skills, and the ability to influence and communicate effectively with customers and stakeholders
Passionate about understanding the customer journey, and how you and your team support in creating a positive shopping experience for our customers
Driven to thrive in a multi-faceted, fast paced environment where you are relentless about delivering the best outcomes for co-worker, customer, and business
Excellent organisational skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve set KPIs
Ability to think creatively and bring fresh ideas to existing business practices with a focus on continuous improvement

Job Responsibility

Lead the daily operations and support co-workers in their daily work to secure a positive and seamless customer journey
Optimise the productivity of the team by leveraging workforce management
Engage and motivate the team to use their knowledge and skills to achieve department goals by setting clear objectives and providing regular feedback and recognition
Ensuring co-workers are actively supported in their daily work and you actively develop, coach and mentor your team through set reviews and on the job conversations
Support your manager in managing the recruitment, retention, performance management, succession planning and competence development of the team
Listening to our customers, supporting them with a customer-centric attitude based on IKEA’s values and always aiming to be an ambassador for the IKEA Customer Meeting Point
Follow up on the department Customer action plan and taking a proactive approach to ensure we are continually focused on achieving the goals

What we offer

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Digital Entertainment membership (thousands of discounts for dining, fun activities, shopping and travel across Australia & New Zealand)
Bonus programme (where eligible)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Fulltime

Fulfilment Operations Team Leader

Job Description

Location

Italy , S.Giuliano

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Good knowledge of retail and/or logistics processes, tools and working methods
Good knowledge of different leadership styles and how to adapt it according to needs and different situations
Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business
Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures
Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security
Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation
Ability to communicate in English and Italian

Job Responsibility

Reach excellence in daily running fulfilment unit operations by assigning job duties to co-workers and communicate objectives and goals on a daily basis
Lead, coach and develop the operational teams
Secure all is performed with high quality at lowest possible costs and the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind
Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost
Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession
Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment
Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs
Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment

Fulltime

Customer Operations Team Leader

IKEA

Location:
United States , Hicksville

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 02, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Operations Team Leader

Customer Service Team Leader

Customer Service Team Leader

Customer Success Operations Leader

Customer Service Team Leader

Fulfilment Operation Team Leader

Fulfilment Operations Team Leader

Customer Service Team Leader

Fulfilment Operations Team Leader

Customer Operations Team Leader

IKEA

Location:United States , Hicksville

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:May 02, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Operations Team Leader

Customer Service Team Leader

Customer Service Team Leader

Customer Success Operations Leader

Customer Service Team Leader

Fulfilment Operation Team Leader

Fulfilment Operations Team Leader

Customer Service Team Leader

Fulfilment Operations Team Leader

Location:
United States , Hicksville

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
May 02, 2025