Customer & Operations Support Coordinator Jobs

NonStop Consulting

Location:
Netherlands, Schiedam

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer & Operations Support Coordinator, you are the first point of contact for clients and partners and the linking pin between Sales, Quality and Operations. You handle day-to-day inquiries, coordinate shipments, resolve issues, and monitor service performance, while safeguarding quality and compliance. You also help shape and improve the internal client service infrastructure and contribute to IT/CRM projects that strengthen support processes. This is a client-centric, operational role where you ensure smooth communication, accurate execution, and a consistently high service level.

Job Responsibility:

Manage daily client and partner inquiries via CRM (e.g. Salesforce) and shared support inbox
Ensure timely case handling, escalation, follow-up, and resolution
Monitor client agreements, SLAs, and contract renewals
Coordinate client onboarding, training, and general service communication
Handle feedback, complaints, and CAPAs in line with ISO 13485 and QMS requirements
Support audits, inspections, and internal reviews related to customer-facing processes
Lead or coordinate client communications on product updates, safety notices, and field actions
Track recurring issues and feed them into product improvement and post-market surveillance
Coordinate domestic and international shipments of IVD/medical device products, ensuring cold-chain and regulatory compliance
Prepare shipping documentation (invoices, packing lists, CoAs, customs and regulatory documents)
Track shipments, resolve delays or discrepancies, and liaise with freight forwarders and 3PL partners
Collaborate with QA/RA, warehouse, and customer service teams to ensure compliant shipments
Ensure logistics comply with medical device regulations (e.g. FDA, EU IVDR), customs and transport guidelines
Help manage inventory and stock movements to optimize lead times and prevent stock-outs
Support internal and external audits and documentation reviews related to logistics and supply chain
Act as primary operational contact for CMO coordination (agreements, timelines, performance tracking)

Requirements:

Bachelor’s degree in Life Sciences, Supply Chain, Logistics or related field (or equivalent experience)
2+ years of experience in customer support, logistics, shipping coordination, or supply chain
Solid understanding of CRM (Salesforce preferred) and ERP/logistics systems (e.g. SAP, NetSuite, Oracle)
Knowledge of cold-chain logistics, Incoterms, import/export flows, and regulatory documentation
Ability to work independently in a highly regulated environment (ISO 13485, FDA, EU IVDR)
Strong analytical, problem-solving and organisational skills
Excellent written and verbal communication skills in English
Precise, detail-oriented, able to manage multiple tasks simultaneously
Proactive, “can-do” mindset with a service- and result-oriented attitude

Nice to have:

experience in IVD, medical devices or life sciences is a plus
additional languages are a plus

What we offer:

Room for personal growth and development, including training and exposure to clinical diagnostics and life sciences
Hybrid work model (office + home)
The best of both worlds: an innovative biotech environment with strong links to academic and clinical partners
The opportunity to contribute to science-based solutions that have real impact on patient care

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer & Operations Support Coordinator