Customer Operations Specialist Job at myPOS (Varna)

Customer Operations Specialist

We are looking for a dedicated and detail-oriented Customer Operations Specialis...

Location

United Kingdom , London

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

2+ years of experience administering a Customer Success platform, e.g. Planhat, Vitally, Churn Zero, Gainsight. Or Salesforce or Hubspot.
Ability to translate business requirements into technical configurations.
Experience with data management, integration, and maintaining data integrity.

Job Responsibility

Act as the first point of contact for all internal queries related to customer operations tools submitted via Freshdesk relating to customer operations processes
Triage, categorise, and prioritise incoming tickets, ensuring accurate categorising of queries
Respond to and resolve tickets within agreed SLA timeframes, maintaining a high standard of communication
Troubleshoot and resolve queries independently using available documentation, internal knowledge, and system understanding
Escalate complex, technical, or high-impact issues to the Customer Operations Manager, providing clear context, investigation notes, and recommended next steps
Support onboarding of new internal users, including assisting with group training sessions and running 1:1 training sessions
Create and update Knowledge Hub articles, FAQs, and troubleshooting guides based on common queries and recurring issues
Assist in developing training materials such as step-by-step guides, process documentation, and quick-reference resources
Identify inefficiencies in workflows or recurring support issues and suggest improvements to processes, documentation, or system usage
Support data accuracy and consistency with all systems by following best practices and highlighting discrepancies

Fulltime

Customer Operations Specialist

This is a core role within the commercial organization, enabling disciplined exe...

Location

United States

Salary:

Not provided

RemotivateJobs

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, Analytics, Operations, or a related field preferred
One to three years of experience in Customer Operations, Sales Operations, Supply Chain, Ecommerce Operations, or a related role within consumer goods or retail
Experience working with POS data, customer systems, item setup, or ecommerce product content preferred
Exposure to Direct Import operations, compliance processes, or global supply chain workflows is a plus
Proficiency in Excel and standard business tools required
Experience with customer portals or reporting platforms preferred
Strong interest in building a career in Sales, Commercial Operations, or Customer Management within a consumer products organization
Demonstrates strong working knowledge of POS data, sales reporting, and customer performance metrics, with the ability to analyze promotions, pricing, and competitive dynamics to generate actionable insights
Experienced in customer portals, item setup systems, ecommerce platforms.

Job Responsibility

Support sales programs, customer meetings, line reviews, planograms, and special initiatives
Manage customer facing item setup, cost validation, and product maintenance across domestic, Direct Import, and ecommerce
Own weekly POS reporting, trend analysis, and insight distribution to Sales
Analyze promotional performance, lift, execution quality, and markdown exposure
Conduct competitive pricing, assortment reviews, and market checks
Prepare and distribute reporting on POS, revenue, trade, and customer metrics
Serve as liaison with brokers and Customer Care to resolve data, order, and execution issues
Support Direct Import operations including item setup, tracking, compliance, and shipment visibility
Maintain ecommerce content accuracy, product data, and sample inventory
Lead execution readiness checks for new items, promotions, and seasonal programs

What we offer

Free Admission to Crayola Experience for Employees
Community Volunteerism Opportunities
Annual Bonus Potential for all Full-Time Employees
Company Matched 401k & Employee Value Sharing Plan
Comprehensive Healthcare Benefits for Eligible Employees
Education Assistance Program
Wellness Programs
Employee Resource Groups
Generous Product Discounts Onsite & Online
Company Sponsored Employee Events

Fulltime

Customer Operations Specialist

As a Customer Operations Specialist, you'll act as the primary project manager d...

Location

United States , Boston

Salary:

79000.00 - 100000.00 USD / Year

Mirakl

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Marketing, Finance, or related fields
2+ years in customer success, customer support, PMO, or account management within fast-paced, dynamic environments
Proven track record working directly with customers to educate and onboard them onto new solutions
Experience handling challenging customer interactions while maintaining productive, supportive partnerships
Excellent communication and presentation abilities
Project management and cross-functional coordination
Problem-solving and real-time troubleshooting
Customer enablement and training delivery
Entrepreneurial mindset with drive to succeed in high-growth environments

Job Responsibility

Build and deploy scalable onboarding solutions that guide suppliers through platform activation, including live sessions, configuration support, and real-time troubleshooting
Drive supplier activation by monitoring progress, proactively removing friction points, and maintaining detailed records to optimize team operations and reporting
Lead client-facing migration projects—providing weekly updates, training their teams, and serving as their trusted point of contact throughout the process
Scale enablement impact through webinars, live walkthroughs, and AI-powered solutions that can be replicated across clients and suppliers
Shape the future of supplier onboarding by providing structured feedback to improve flows, materials, and customer experience across all touchpoints

What we offer

health, dental, 401(k) match plan, commuter, and PTO

Fulltime

Customer Operations Specialist

Join our international Customer Operations team and help us deliver a flawless p...

Location

Lithuania , Vilnius

Salary:

2500.00 - 2700.00 EUR / Month

Market Pay

Expiration Date

Until further notice

Requirements

Strong analytical and problem-solving skills with attention to detail
Excellent written communication skills, with the ability to correspond clearly in English (French, Spanish or Italian is needed) or experience using translation tools for day-to-day communication
Ability to handle confidential information with integrity and professionalism
Experience in financial services, risk assessment, or customer support is a requirement
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Proactive and Independent player with developed problem-solving and analytical skills
Ability to work in a multicultural team environment
English as well French, Italian or Spanish
Excellent communication skills
Ability to work together with multiple stakeholders in remote locations

Job Responsibility

Handle incoming customer queries promptly and professionally
Investigate and resolve financial transaction issues, including double charges, claims, and chargebacks
Perform in-depth research, document checks, and financial crime risk assessments using internal and external sources in close collaboration with the Compliance department
Conduct business customer screening and monitor for potential risks, reporting to Compliance Department
Investigate client-reported issues, provide solutions, and maintain clear communication throughout the resolution process
Communicate with customers in English or via translation tools to address issues and inquiries effectively (main markets: France, Italy, Spain, Belgium)
Ensure all submitted KYC/KYB documents comply with internal policies and regulatory requirements
Manage sensitive and confidential information with discretion and adherence to data protection standards
Process client payment/acceptance setup modifications and profile adjustments accurately
Oversee billing, supplier management, and a variety of back-office tasks to support operational efficiency and broaden your expertise

What we offer

Annual bonus program and regular awards and recognition
Health Insurance (includes all the essentials plus a fund towards your gym membership)
Life Insurance
Ifeel for your mental health
Office in Old Town of Vilnius
Regular social events and celebrations
Monthly Phone Allowance
All the tools and equipment you need to do your job
Flexibility to mix being in the office with working remotely from your home

Fulltime

Customer Operations Specialist

The Customer Operations Specialist is responsible for efficiently and effectivel...

Location

Taiwan , Taipei

Salary:

Not provided

AMD

Expiration Date

Until further notice

Requirements

Bachelor’s degree and related industry experience
Able to contribute in process improvement through solid knowledge of business practices and procedures
Utilize basic problem solving skills and implementing solutions
Develop better relationships to increase customer satisfaction with internal and external customers
Ability to clearly communicate (written and verbal)
Exhibits strong level of accountability
Seeks to continually improve themselves
Flexible and able to manage through ambiguous circumstances
Working knowledge of SAP and planning systems is preferred

Job Responsibility

Receive customer order information and enter requests into SAP in accordance with operational procedures and service level agreements
Process order related data from customer and AMD requests quickly and accurately into various systems
Understand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders
Understand Return Material Authorization (RMA)process to properly create and route returns from customers to AMD
Develop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities
Address customer’s inquiries
communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
Collaborate internally and externally to prevent issues
investigate and provide soultions for customer escalations
Collaborate with customers to drive process improvement and minimize operational costs

Customer Operations Specialist

We are looking for a Customer Operations Specialist who is passionate about deli...

Location

United Kingdom , London; Brighton

Salary:

Not provided

Octopus Energy

Expiration Date

Until further notice

Requirements

Excellent phone manner
A passion for service
Resilience and grit
Attention to detail
A team player mindset
Knowledge of cars/EVs (preferable)

Job Responsibility

Deliver 5 star phone support
Own the driver journey
Champion brand reputation
Creative problem solving
Operational resilience

Fulltime

Customer Operations Specialist

As a Customer Operations Specialist you’ll be responsible for managing key opera...

Location

Bulgaria , Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Banking, Accounting or Financial Management
Previous back office experience in bank or finance institution
Excellent level of English
Ability to work in a team and under pressure
Responsible, loyal, communicative, constructive
Great attention to detail

Job Responsibility

Processing requests for additional cards
Collecting different taxes for investigations, cancellation requests, reversals, of transactions for myPOS clients
Manual release of blocked amounts during transactions
Processing of e-money redemption after conducting a review of the documents and the relevant confirmation
Preparing replies to audit requests from clients or from a company auditing the client
Limits increase / decrease
Preparing different kind of documents as per client`s standards

What we offer

Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus
Teambuilding, social activities and networks on a multi-national level
25 days annual paid leave (+1 day per year up to 30)
Full “Luxury” package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card

Fulltime

Customer Operations Specialist

As a Customer Operations Specialist, you will monitor daily customer incidents, ...

Location

Mexico , Mexico City

Salary:

Not provided

Flix

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Customer Experience, Operations Management, Communication, Industrial Engineering, or a related field
2-3 years of experience in customer operations, incident management, service quality, or ticketing environments
Experience with ticketing systems and incident‑management workflows
Basic understanding of operational KPIs (claim volume, recurrence rate, SLAs, route‑based metrics)
Intermediate Excel skills and ability to generate structured reports
Strong communication, prioritization, empathy, analytical thinking, and attention to detail
Experience working with escalation protocols, safety procedures, or vendor management

Job Responsibility

Monitor daily customer comments, incident reports, and operational claims coming from Customer Service channels
Categorize, prioritize, and track each case until it is fully resolved
Coordinate with internal departments to validate information, obtain corrective actions, and ensure timely resolution
Escalate critical claims immediately—such as safety issues, cancellations, misconduct, or mechanical failures—following established escalation protocols
Provide weekly visibility on key operational metrics including claim volume, types, involved routes, business partners, recurrence, and resolution times
Identify trends in claims by route, partner, or category to support improvement strategies
Maintain accurate reporting using Excel and support the development of dashboards as needed

What we offer

Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year
Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life
Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career

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