Customer Operations Specialist

This is a core role within the commercial organization, enabling disciplined execution, customer readiness, and data driven decision making. The role supports Sales by ensuring customer facing systems, data, and processes are accurate, timely, and aligned across cross functional teams. The position has evolved into a commercial enablement role with ownership of POS reporting, promotion analysis, competitive insights, and execution analytics. These insights help Sales proactively manage the business, identify risks, and unlock growth opportunities. The role is also critical to Direct Import execution, ensuring items are set up, compliant, tracked, and ready to flow without disruption. In addition, it supports ecommerce execution by maintaining accurate product content that drives discoverability and conversion. Success requires strong attention to detail, analytical rigor, and the ability to operate effectively in a fast paced environment while continuously improving processes and scalability.