Customer Operations Specialist Job at AMD (Taipei)

Customer Operations Specialist

AMD

Location:
Taiwan , Taipei

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Customer Operations Specialist is responsible for efficiently and effectively managing overall operations between AMD and accounts. They maintain a thorough knowledge of the customers business and strategies. The Customer Operations Specialist builds and sustains strong relationships at operational and managerial levels within both the Customer’s and AMD’s organization. They leverage these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues.

Job Responsibility:

Receive customer order information and enter requests into SAP in accordance with operational procedures and service level agreements
Process order related data from customer and AMD requests quickly and accurately into various systems
Understand terms, conditions and account instructions for each customer in order to change, cancel, or maintain orders
Understand Return Material Authorization (RMA)process to properly create and route returns from customers to AMD
Develop strategic relationships with the customer to increase customer satisfaction and facilitate business opportunities
Address customer’s inquiries
communicate with customers and internal teams including Sales, Business Units, Planning, Logistics, Finance and other organizations
Collaborate internally and externally to prevent issues
investigate and provide soultions for customer escalations
Collaborate with customers to drive process improvement and minimize operational costs
Support revenue attainment by identifying supply risks and business opportunities
Compiles and analyzes internal KPIs, customer, and operational metrics to make business decisions
Support revenue attainment, projections, and End of quarter update
Utilize customer reports to analyze account and AMD performance
Optimize customer experience by increasing utilization of automated systems such as portals and B-to-B
Collaborate with cross-functional teams to drive process improvements and efficiencies
Validate and enter hub pulls, orders, distributor price agreements, and returns ensuring accuracy and compliance with applicable laws, and AMD terms and conditions.
Review RMA requests, manage exceptions, and discrepancies according to AMD policy

Requirements:

Bachelor’s degree and related industry experience
Able to contribute in process improvement through solid knowledge of business practices and procedures
Utilize basic problem solving skills and implementing solutions
Develop better relationships to increase customer satisfaction with internal and external customers
Ability to clearly communicate (written and verbal)
Exhibits strong level of accountability
Seeks to continually improve themselves
Flexible and able to manage through ambiguous circumstances
Working knowledge of SAP and planning systems is preferred

Additional Information:

Job Posted:
March 02, 2026

Work Type:

Hybrid work

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