Customer Operations Specialist Job at Octopus Energy (London)

Customer Operations Specialist

This role has been designed as ‘Onsite’ with an expectation that you will primar...

Location

Mexico , Mexico City

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

0–3 years of experience in a business-related role, preferably in financial services or accounting
Strong proficiency in Microsoft Office (especially Excel)
Advanced English
ability to work independently and in teams
Strong skills in organization, time management, attention to detail, multitasking, and both written and verbal communication, with a proactive approach to contributing to customer projects and solutions

Job Responsibility

End-to-end management of programmatic solutions: Oversees execution of tasks related to standard and programmatic solution delivery, including sales forecasting, compliance with policies, supplier payment monitoring, and volume tracking
Effective collaboration and communication: Works closely with Sales, Customer Relationship Managers, and external partners to ensure seamless communication and support for an optimal customer experience

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Operations Specialist

Hewlett Packard Enterprise is looking for a Customer Operations Specialist to pr...

Location

Poland , Wroclaw

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
working knowledge of the field of Customer Relations
demonstrated verbal communication and customer service skills
intermediate-level knowledge of operating systems software
demonstrated writing/correspondence skills
experience and demonstrated presentation skills
knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility
fluent English and Spanish (or Italian, French).

Job Responsibility

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence
provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel
act as an informed team member providing analysis of information and limited project direction input
exercise independent judgment within defined practices and procedures to determine appropriate action
follow established guidelines and interprets policies
evaluate unique circumstances and makes recommendations.

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
personal and professional development programs
flexibility to manage work and personal needs
unconditional inclusion.

Fulltime

Customer Operations Specialist

Customer Operations Specialist rockstar to connect with customers. The role incl...

Location

United Kingdom , London

Salary:

13.85 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

1-2 years of CRM systems (e.g., Freshdesk, Zendesk or equivalent)
Educated to degree level or currently studying at degree level
Excellent written, verbal, and listening skills
Great attention to detail
Strong problem solving skills
Google sheets and doc rockstars

Job Responsibility

Respond to customer inquiries with high quality, speed, and accuracy across several channels including email and social media chats
Troubleshoot and resolve customer issues with care and respect
Ensure customer orders are fulfilled and delivered by liaising with warehouse personnel
Manage returns, issue refunds, liaise with the warehouse regarding any order issues
Share customer feedback and information with other team members
Contribute to a positive, energetic team culture

What we offer

Equal opportunities employer
Reasonable adjustments supported
Inclusive environment

Fulltime

Customs Operations Specialist

Customs Import Operations Specialist role ensuring IKEA's goods flow smoothly an...

Location

United States , King of Prussia

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Bachelor's degree (or equivalent experience) in Supply Chain, Logistics, International Business, or a related field
Minimum 3 years of experience in customs brokerage, import operations, or similar environment
U.S. Customs Brokerage License is a plus
Experience with FTZ processes, entry writing, tariff classification, or post-entry corrections preferred
Proficient in preparing, validating, and managing import entries
Skilled in reviewing import/export documentation
Understanding of FTZ admissions, operations, and CBP compliance requirements
Strong grasp of customs laws, Free Trade Agreements, and Importer Security Filing standards
Experience with ERP or customs management tools and advanced Microsoft Excel skills
Ability to perform post-entry audits and corrections

Job Responsibility

Prepare and validate customs entries using IKEA's in-house systems
Monitor import and export clearance processes
Review import documentation and data for accuracy
Manage and support FTZ-related import operations
Coordinate with internal teams, brokers, and FTZ operators
Track and reconcile FTZ shipment movements
Analyze customs data to identify errors, risks, or opportunities
Drive corrective actions for customs declarations
Manage Importer Security Filing compliance
Stay current on trade regulations

What we offer

Work environment free of discrimination and harassment
Commitment to diverse backgrounds, perspectives, and skills
Opportunities for growth and development

Fulltime

Customer Delivery Specialist

Provide professional solutions to end-users, dealers, and service providers; Wor...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience
4-6 years related experience in a telephone support position in a service or end-user support environment
2 years experience in the microcomputer industry
Technical training in the company or other manufacturers' product lines
Working knowledge of the field of Customer Relations
Demonstrated verbal communication and customer service skills
Intermediate-level knowledge of operating systems software
Demonstrated writing/correspondence skills
Experience and demonstrated presentation skills
Knowledge of legal ramifications/conflicts in Customer Relations environment such as consumer rights and manufacturers' warranty responsibility

Job Responsibility

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues
Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues
Evaluate unique circumstances and make recommendations

What we offer

Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
Career development programs to help achieve career goals
Inclusive work environment

Fulltime

Payment Operations Specialist

As Payment Operations specialist you will be monitoring our payments engine and ...

Location

Estonia , Tallinn

Salary:

Not provided

Conclusive Financial

Expiration Date

Until further notice

Requirements

Exceptional written and spoken English
2+ years of experience in Payment Operations within a regulated environment (fintech/banking/other financial services)
Empathy for customer problems and a drive to solve their issues
You are a quick learner
Strong communicator and able to work across teams and functions
Computer literacy
Basic SQL skills

Job Responsibility

Execute daily payment operations: process incoming and outgoing transactions, assist Customer Operations with payment-related queries, and ensure timely follow-ups on operational actions
Monitor payment activity to identify discrepancies, unusual trends, or potential escalation items
Manage operational escalations from Customer Operations: troubleshoot failed or delayed payments, investigate missing funds, and coordinate offboarding or fund movement during customer closure
Define and monitor payment health metrics such as speed of acceptance/withdrawal, manual work items, and customer error rates
Maintain and enhance operational documentation payment processes, partner-specific procedures, and escalation playbooks
Contribute to incident management document incident details, coordinate with partners, and act as subject-matter expert (SME) for payment-related issues
Drive process and tooling improvements by identifying recurring issues and working with Product, Engineering, and Compliance to enhance both internal tools and customer-facing flows
Prepare and maintain training materials and onboarding content for payment operations tasks, ensuring coverage, consistency, and team growth

What we offer

A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
Flexible working hours
A flexible approach to working remotely - 2 remote days per week allowed
Private health insurance
All the usual office facilities, including free tea, coffee & snacks
Dog-friendly office
Bike parking and showers

Operations Specialist

Are you an organized and detail-oriented professional with a knack for operation...

Location

United Kingdom , London

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

Passionate about customer service with 1-2 years of direct experience
Takes initiative and makes things happen
Ability to build successful relationships at all levels
Comfortable holding people accountable and saying no when appropriate
Clear and positive communicator
Has attention to detail
Excellent time management and organizational skills
Proactive self-starter, plans and manages workload of self, able to work under pressure
Excellent IT skills

Job Responsibility

Responsible for coach payments - accuracy, timeliness, discrepancies & issues, coach questions
Coach contracts & SOWs – as well as contract renewals for existing coaches
Conduct IR35 checks in the UK and equivalent checks for other countries
Keep in-house systems up to date and accurate
Support regional coach network manager as requested for payment, contracting and other employment related issues
Oversee completion of onboarding tasks and proactively manage new coaches through the process
Maintain and update systems and reports including status updates and changes to start dates
Communicate with new coaches and coach network teams to ensure alignment on upcoming programs
Conduct required background checks to be compliant with local regulations
Set up IT/email and systems access for new coaches

What we offer

Your own world class Coach
Personalized Learning and Development budget
Regular team social events
Flexible working hours
Contribution to a wellbeing app
A weekly wellbeing hour and much more!
Competitive benefit package

Fulltime

Air Freight Operations Specialist

We are seeking an experienced Air Freight Operations Specialist to join our team...

Location

United Kingdom , Feltham

Salary:

36000.00 - 40000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent communication and organisational skills
Strong knowledge of AOG/NFO & Express operations
Professional approach to work
HMRC Customs procedural knowledge, including import/export entry submissions
Confident using computer systems including Excel, CRM databases, BoxTop, and CDS
Customer-focused with the ability to build strong relationships and thrive in a target-driven environment

Job Responsibility

Deliver exceptional customer service to Express clients on a day-to-day basis
Manage operational shared email inbox and ensure smooth workflow of consignments
Follow up and resolve operational issues and customer service concerns promptly
Responsible for accurate and timely sales invoicing and job costing
Process import/export documentation and create/submit Customs Entry Declarations
Stay informed on market trends, company products, services, and industry news
Establish and maintain strong internal and external relationships
Document client business processes and requirements thoroughly
Ensure compliance with HMRC export and import entry regulations through self-auditing
Maintain accuracy of export and import entry declarations

Fulltime

Customer Operations Specialist

Octopus Energy

Location:
United Kingdom , London

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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Location:United Kingdom , London

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Contract Type:Not provided

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Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 20, 2026

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Job Posted:
February 20, 2026