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We are looking for a highly structured, proactive, and commercially minded Customer Operations Specialist to join a fast-growing, international food-tech scale-up with a strong sustainability mission. This is a central and highly visible role where you will act as the operational link between customers, sales, production, quality assurance, finance, logistics, and marketing. You will be the person who ensures that customer orders are handled correctly, deliveries run smoothly, internal teams are aligned, and customers receive clear, professional communication. The company is operating in a dynamic startup environment, so this role is ideal for someone who enjoys responsibility, variety, and the chance to make a real impact in a business that is scaling across European markets.
Job Responsibility
Manage customer orders from intake to delivery
coordinate logistics
support demand forecasting
ensure customer expectations are met with accuracy and professionalism
work closely with Key Account Managers, production team, quality assurance, finance, and marketing
handle, double-check, and process customer orders
act as main contact for customer questions related to deliveries, order status, and troubleshooting
coordinate transport and logistics arrangements
cooperate with Key Account Managers to clarify order details
collaborate with Quality Assurance to manage product specifications
coordinate with finance for invoice creation
work with marketing on customer-related events
support demand forecasting process
support implementation of new ERP system
Requirements
Fluency in Danish, German, and English is essential
strong communication skills
friendly and professional manner
ability to manage several priorities at once
high level of attention to detail
previous experience in customer operations, customer service, logistics, sales support, supply chain, or similar coordination-focused role beneficial
structured
hands-on
proactive
comfortable taking responsibility
enjoys coordinating across teams
solving problems
working close to customers and internal stakeholders
What we offer
competitive salary of approximately 45,000 annually