Customer Operations Specialist

• Processing requests for additional cards
• Collecting different taxes for investigations, cancellation requests, reversals, of transactions for myPOS clients
• Manual release of blocked amounts during transactions
• Processing of e-money redemption after conducting a review of the documents and the relevant confirmation
• Preparing replies to audit requests from clients or from a company auditing the client
• Limits increase / decrease
• Preparing different kind of documents as per client`s standards

• Bachelor’s degree in Banking, Accounting or Financial Management
• Previous back office experience in bank or finance institution
• Excellent level of English
• Ability to work in a team and under pressure
• Responsible, loyal, communicative, constructive
• Great attention to detail

Additional EU language skills will be considered as an advantage

• Annual salary reviews, promotions and performance bonuses
• myPOS Academy for upskilling and training
• Unlimited access to courses on LinkedIn Learning
• Annual individual training and development budget
• Refer a friend bonus
• Teambuilding, social activities and networks on a multi-national level
• 25 days annual paid leave (+1 day per year up to 30)
• Full “Luxury” package health insurance including dental care and optical glasses
• Meal vouchers of 102.26 EUR per month
• Fully covered Multisport card
• Fully covered public transport pass for Sofia
• Free coffee, snacks and drinks at the office