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Market Pay Logo Market Pay · Customer Service

Customer Operations Specialist

Lithuania, Vilnius Employment contract 2200.00 EUR / Month · Job Posted July 03, 2026
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Job Description

Market Pay is seeking a talented individual to join our team for a 6 months period and contribute to the success of our enterprise payment solutions. If you have experience in customer operations, customer service, KYC/KYB or other back-office functions, we want to hear from you!

Job Responsibility

  • Operational execution
  • Compliance and data review
  • Documentation and knowledge base
  • Client support
  • Performance monitoring
  • Work schedule adherence
  • Representation and participation

Requirements

  • Strong customer-oriented approach with the ability to foster long-term client relationships
  • Analytical and problem-solving skills, particularly in financial contexts
  • Effective communication skills and cultural adaptability within diverse teams
  • High attention to detail and commitment to accuracy
  • Strong organizational skills and the ability to prioritize multiple tasks effectively
  • Proactive attitude toward process optimization and operational excellence, with quick adaptation to changes in Company processes and culture
  • Adaptability to the Company's work culture, operational dynamics, collaborative environment, and teamwork
  • Awareness of confidentiality and compliance, including adherence to the General Data Protection Regulation (GDPR)
  • Ability to perform well under pressure and meet tight deadlines without compromising quality

What we offer

  • Ifeel - for your Mental Health
  • Office in Old Town of Vilnius
  • Regular social events and celebrations
  • All the tools and equipment you need to do your job
  • Flexibility to mix being in the office with working remotely from your home
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