Customer Operations Specialist

• Build and deploy scalable onboarding solutions that guide suppliers through platform activation, including live sessions, configuration support, and real-time troubleshooting
• Drive supplier activation by monitoring progress, proactively removing friction points, and maintaining detailed records to optimize team operations and reporting
• Lead client-facing migration projects—providing weekly updates, training their teams, and serving as their trusted point of contact throughout the process
• Scale enablement impact through webinars, live walkthroughs, and AI-powered solutions that can be replicated across clients and suppliers
• Shape the future of supplier onboarding by providing structured feedback to improve flows, materials, and customer experience across all touchpoints

• Bachelor's degree in Business, Marketing, Finance, or related fields
• 2+ years in customer success, customer support, PMO, or account management within fast-paced, dynamic environments
• Proven track record working directly with customers to educate and onboard them onto new solutions
• Experience handling challenging customer interactions while maintaining productive, supportive partnerships
• Excellent communication and presentation abilities
• Project management and cross-functional coordination
• Problem-solving and real-time troubleshooting
• Customer enablement and training delivery
• Entrepreneurial mindset with drive to succeed in high-growth environments

health, dental, 401(k) match plan, commuter, and PTO