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Do you want to work in an international and multinational company as a Customer Operations & Services Officer? Do you want to thrive in a leading company in the lubricant supply for the shipping industry?
Job Responsibility:
Manage and process customer orders efficiently
Handle customer inquiries, ensuring timely follow-up and resolution
Oversee delivery operations using SAP, ensuring smooth and accurate procedures
Monitor stock levels daily, managing replenishment to guarantee product availability with management approval
Ensure precise and timely invoicing for all customer transactions
Track and support prompt payment collections
Collaborate with the team to achieve high-performance results
Address and resolve customer complaints, escalating to management when necessary
Provide regular feedback to management regarding global deliveries and service networks
Ensure compliance with local regulations, company ethics, and safety standards
Requirements:
University degree in Shipping or relevant knowledge of the shipping industry
Proficiency in English
Strong command of MS Office applications
SAP knowledge and hands-on experience
1-3 years of experience in customer service, preferably within the shipping industry
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