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Customer Operations Senior Finance Team Lead

United States, Chandler · Job Posted May 05, 2026
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Job Description

The Accounts Receivable Team Lead is responsible for end‑to‑end oversight of U.S. Accounts Receivable (AR), Invoicing, and supporting a global collections project designed to build a Collections discipline. This role ensures high‑quality customer interactions, accurate and timely invoicing, efficient payment cycles, and seamless coordination between stakeholders.

Job Responsibility

  • Acts as the end-to-end owner for US AR and Collections outcomes, accountable for results (cash, DSO, Aging, customer experience)
  • Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt)
  • Exercises independent judgement to guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments
  • Lead escalations and coordinate cross‑functionally with stakeholders
  • Drive and execute ASML Customer Operations initiatives, strategies and targets within US AR, Invoicing and Collections
  • Owns end‑to‑end U.S. AR and Collections performance, accountable for outcomes (cash, DSO, aging, customer experience) and empowered to make independent decisions
  • Leads cross‑functional and global stakeholders to resolve complex issues, translate strategy into execution, and drive sustainable process and control improvements
  • Develops team capability and judgment, embedding ownership, continuous improvement, and automation as standard ways of working
  • Implement standardized procedures and internal controls across US AR and collections
  • Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements
  • Drive automation initiatives using SAP ECC and SAP S/4 HANA, dispute management tools, RPA, portals and macros
  • Identify and remove process bottlenecks
  • champion first-time-right execution
  • Ensure AR and customer service transactions comply with US GAAP, internal policies and local/global regulatory requirements
  • Support audits and documentation related to AR, collections and customer service transactions

Requirements

  • Bachelor’s degree, preferably in operations, finance, or accounting
  • Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cash domain
  • Experience supervising or managing direct reports
  • Working knowledge of US applicable laws and regulations and/or internal control framework, preferably with a publicly-traded corporation
  • Experience with multiple currencies
  • Experience with ERP SAP, Microsoft Office products
  • Affinity with new IT developments and process improvement (S4HANA, RPA, continuous monitoring, portals, etcetera)

Nice to have

LEAN training, including a yellow, green, orange or black belt preferred

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