Customer Operations Senior Finance Team Lead

• Oversee AR and collections activities to ensure timely cash application and reduction of overdue receivables
• Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt)
• Guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments
• Lead escalations and coordinate cross‑functionally with Service, Sales Control, Account Teams, and Customer Operations managers
• Oversee service-related operational processes including service contract, spare parts & labor, Vendor Sales, and a customer portal tool
• Bridge process gaps within Customer Operations and between multiple stakeholders
• Ensure timely, accurate, and compliant service invoicing and documentation
• Implement standardized procedures and internal controls across AR, collections, and customer service operations
• Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements
• Drive automation initiatives using SAP ECC and SAP S/4 HANA, dispute management tools, RPA, portals and macros
• Identify and remove process bottlenecks
• champion first-time-right execution
• Ensure AR and customer service transactions comply with US GAAP, internal policies and local/global regulatory requirements
• Support audits and documentation related to AR, collections and customer service transactions
• Lead, develop, and coach a hybrid team (AR/Collections and CS)
• Set performance expectations and ensure clarity in split responsibilities
• Foster collaboration across Customer Operations stakeholders and the global ABS teams

• Bachelor or master degree, preferably in operations, finance, or accounting
• Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cash domain
• Minimum of 3 years supervising or managing direct reports
• Working knowledge of applicable laws and regulations and/or internal control framework
• Experience with ERP SAP, Microsoft Office products
• Affinity with new IT developments and process improvement (S4HANA, RPA, continuous monitoring, portals, etcetera)
• Multi-disciplinary & multi-cultural understanding, values differences and is able to bridge between different departments and people
• Strives for continuous improvement
• Committed and flexible (going the extra mile)
• LEAN training, including a yellow, green, orange or black belt preferred
• Has a strong and enthusiastic personality with the ability to operate in a dynamic and international environment
• Ability to plan and prioritize a variety of tasks
• Proficient verbal and written, in English
• Effective communication skills, proactiveness, sense of responsibility, customer oriented (both internal and external), stress-resistant
• Values supporting team member growth

LEAN training, including a yellow, green, orange or black belt preferred