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Miele GB Logo Miele GB · Sales

Customer Operations Sales Agent

United Kingdom, Abingdon 26000.00 GBP / Year · Job Posted January 17, 2026
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Job Description

Based at our Abingdon office - the central hub for communication between Miele and our customer, our Sales Operations PRO GB team delivers exceptional service through telephone, email, and emerging technologies. As a key ambassador for the brand, you will manage customer interactions from initial enquiry to successful resolution, ensuring a premium experience at every stage.

Job Responsibility

  • Facilitate the processing of sales enquiries through to quotation, order and successful installation
  • Manage customer interactions from initial enquiry to successful resolution
  • Handle administrative tasks such as organising site surveys, preparing quotations, processing orders and invoices, and responding to all customer queries
  • Work to achieve KPIs aligned with the Miele vision and purpose, while adhering to all legal, policy, and procedural standards
  • Take detailed case information from both online portals and emails or via the telephone, ensuring that sales leads are logged, and all touchpoints in the lead to order value chain are recorded and monitored closely
  • Be involved in regular customer interactions to maintain relationships that will relate to the purchase of new equipment

Requirements

  • Experience from working in a similar environment that incorporates strong organisation and administration skills
  • A customer focused approach where you understand multi channel communication and can provide an exceptional service with examples of managing a range of internal and external service providers or stakeholders
  • Be confident to challenge when necessary and build rapport and trust to drive credibility and confidence to our customers
  • Strong team work and commitment to succeed
  • Have a passion and pride that matches the premium nature of our brand with a good understanding of Miele Professional

What we offer

  • A competitive benefits package
  • Health & Wellness benefits
  • Training & Development opportunities
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