Customer Operations Sales Agent Job at Miele GB (Abingdon)

Facilities and Sales Operations Manager

Our client is looking to recruit a dynamic and motivated Facilities and Sales Op...

Location

United Kingdom , Ashford

Salary:

30000.00 - 35000.00 GBP / Month

Office Angels

Expiration Date

Until further notice

Requirements

Solid experience in the operational running of a business centre or a similar environment
Previous experience in office management is preferred
Strong networking skills and the ability to maximise revenue opportunities
Effective leadership and team management capabilities
Excellent communication and negotiation skills

Job Responsibility

Develop and maintain relationships with brokers and commercial agents to generate interest and secure new clients
Drive sales by promoting available spaces and negotiating commercial terms
Maximise revenue by attracting new clients while ensuring the retention of existing ones
Identify potential local occupiers and develop corporate account contacts
Implement strategic marketing initiatives to promote the centre and its facilities
Utilise social media platforms creatively and professionally to enhance the centre's online presence
Manage the financial performance of the centre, including billing, revenue collection, and financial reporting
Monitor and manage aged debtors effectively
Identify areas for additional revenue generation and present revenue plans as required
Ensure the centre operates within the agreed annual budget

What we offer

25 days annual leave
free parking
private health care
life assurance
free annual eye test
discretionary annual bonus

Fulltime

Vp, Customer Service Operations & Monitoring

We’re seeking an enterprise-level operational executive to lead two of the most ...

Location

United States

Salary:

270000.00 - 290000.00 USD / Year

SimpliSafe

Expiration Date

Until further notice

Requirements

10+ years leading senior leaders in large-scale, multi-layered service operations (contact centers, monitoring centers, emergency response, consumer experience organizations, or similar environments)
Demonstrated success driving excellence across distributed teams serving millions of customers or transactions, with a strong focus on end-to-end consumer experience
Deep experience influencing the functions that enable operational success (WFM, QA, L&D, routing, analytics) through their respective leaders, ensuring a consistent and high-quality consumer journey
Strong track record of partnering with Technology and AI teams on automation, virtual agents, and large-scale operational workflows that elevate both efficiency and consumer experience
Advanced analytical, financial, and operational judgment with the ability to synthesize KPIs into actionable strategy that improves performance and consumer outcomes
Steady, decisive leadership style suited to high-stakes, fast-moving, safety-critical environments, with a commitment to delivering an exceptional consumer experience at scale

Job Responsibility

Lead and develop the senior leadership teams overseeing the CX Contact Center (~500 internal FTEs + ~400 BPO) and the Monitoring Center (~200 internal FTEs + 800K subscribers supported via wholesale monitoring partner)
Set long-term strategic direction for large-scale service operations, translating enterprise goals into operational roadmaps
Build a unified culture of accountability, trust, coaching, and continuous improvement across distributed, high-volume environments
Strengthen leadership capability through executive development, succession planning, and rigorous talent evaluation
Guide senior leaders of support, loyalty, and sales operations to deliver exceptional service levels, customer satisfaction, and business outcomes
Direct the senior leadership of the Monitoring Center to ensure accuracy, dispatch quality, emergency readiness, and compliance across 24/7 operations
Ensure both organizations operate with consistency, clarity, and operational discipline while managing high transaction volume and rapid change
Lead the senior leaders accountable for Workforce Management, Quality, Learning & Development, and Channel Strategy to ensure their teams are enabling operational success
Influence how WFM forecasting, capacity planning, and staffing strategies support organizational targets
Ensure QA insights, L&D programs, and operational analytics are effectively leveraged by CC and Monitoring leadership teams

What we offer

A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families
Free SimpliSafe system and professional monitoring for your home
Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change
Participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits

Fulltime

AYS Agent / Telephone Operator

The AYS Agent / Telephone Operator will answer, record, and process all guest re...

Location

Egypt , Cairo

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
None license or certification

Job Responsibility

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer
Contact appropriate individual or department and follow up with guest to ensure their request has been resolved to their satisfaction
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders, answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment

What we offer

Diverse workforce and inclusive, people-first culture
Non-discrimination on any protected basis
Training, development, recognition
Holistic well-being focus
True camaraderie with a diverse group of co-workers

Fulltime

Solutions Operations Manager - Scaled Customer Experience

We’re looking for an analytical and experienced Solutions Operations Manager to ...

Location

United States , San Francisco

Salary:

128700.00 - 153725.00 USD / Year

Intercom

Expiration Date

Until further notice

Requirements

Bachelor’s Degree
5+ years of experience in Solutions Operations, ideally directly supporting Scaled & Digital teams within a high-growth SaaS or AI company
Salesforce Skills: Reporting, dashboards, data integrity, user administration, etc.
Tableau knowledge: Experience providing business requirements for dashboards
Customer Success Platform Experience: Vitally or similar
Advanced Data Modeling & Analytics: Expert Excel/Google Sheets
translate complex data into actionable insights
Strong Project Management: Manage multiple projects from scope to delivery
organized & detail-oriented
Clear Communication: Concise written/verbal skills

Job Responsibility

Design, refine, and manage scalable processes that improve how our Scaled teams plan, deliver, and measure impact
Build data-driven frameworks and dashboards that bring visibility to performance, forecasting, risk identification, and business outcomes - including metrics that quantify customers’ Fin performance (our AI Customer Support Agent), and customer retention
Quantify the impact of scaled programs (e.g., webinars, academies, in-product education) by tracking adoption, engagement, and their effect on Fin performance and commercial outcomes
Partner with the Scaled, Digital and Voice of Customer (VOC) teams to ensure program execution and reporting are tied to key targets
Analyze trends and surface insights that influence strategic decisions and operational priorities
Partner with cross-functional teams (Sales, Analytics, Finance, RevOps) to align strategy, goals, and execution
Own and continuously improve operational systems and tools - such as Vitally, Salesforce, and our internal VOC tooling - that power day-to-day execution
Serve as a trusted advisor, providing clear points of view, recommendations, and structure in a fast-changing environment

What we offer

Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
401k plan & match
In-office bicycle storage
Fun events for Intercomrades, friends, and family!

Fulltime

Customer Care Centre Agent

The Customer Care Centre Agent role is responsible to build and retain a long-la...

Location

Thailand , Bang Phli

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

You are a person with a disability who is self-reliant and able to perform daily tasks independently
Fresh graduates are welcome, as well as candidates with experience in customer service or call centre roles
You are comfortable using a computer and basic digital tools required for the role
You can communicate confidently and clearly (both spoken and written) in Thai and English
You are able to work shifts including weekends and public holidays
You understand how the Customer Care Centre supports customers before, during, and after their purchases
You can manage tasks with flexibility, speed, and simplicity
You are capable of handling customer concerns and complaints and finding win-win solutions
You demonstrate a courteous, professional, and friendly manner in customer interactions, especially over the phone
You can work independently and collaboratively with a team

Job Responsibility

Build and retain a long-lasting relationship with new and existing customers in a multi-channel retail environment by valuing and fulfilling customer needs and expectations
Understand customer motivation and expectations
Ensure a positive shopping experience that creates trust in the IKEA brand
Identify the customers’ needs and use your knowledge of the IKEA systems and processes to offer solutions
Take ownership for resolving your customer’s individual needs
Communicate a realistic timeline for this resolution and keeping them informed as promised
Understand the impact of service time responses on the customers’ level of satisfaction and work both individually and with your colleagues to ensure that you match your agreed service levels
Have a good knowledge of store operations in order to offer appropriate solutions to the customers, giving advice on add-on sales, thereby encouraging them to buy more
Listen to your customers and anticipating their needs, promoting IKEA products and services in order to improve their home-to-home shopping experience
Actively seek feedback and give feedback constructively to your colleagues in order to improve the shopping experience of all customers

What we offer

Inclusive and diverse workplace
Values diversity, equality, and inclusion

Fulltime

Cbm Winback Agent

We are currently looking for a Winback Agent to join our Contact Center & Sales ...

Location

Greece , Paiania

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

2 + years of experience in Call Center Operations or a similar customer-facing role
Excellent communication and interpersonal skills
Strong goal-oriented mindset with the ability to meet targets
Flexibility, patience, and perseverance in handling challenging customer situations
Self-motivation and proactive approach to achieving personal goals
A team player with team spirit and willingness to collaborate
A customer-centric approach with the ability to understand customer needs and concerns
Sales skills to engage, persuade, and re-establish customer relationships

Job Responsibility

Engaging with customers who have canceled services to understand their reasons and working towards reactivating them
Developing and performing optimal win-back practices to bring back former customers
Offering special deals or solutions that entice customers to return
Recording, analyzing, and providing feedback on customer behavior, reasons for cancellation, and competitor activities
Collaborating with other teams to improve customer engagement and retention strategies
Providing valuable insights for continuous improvement of the company’s services and products

What we offer

Competitive salary package
Flexible working hours
Opportunities for professional development and training
Health and Wellness benefits
Work in a dynamic and innovative team environment

Fulltime

AI Operations Specialist

We are seeking a detail-oriented Agentic Specialist to oversee the daily operati...

Location

United States , San Francisco

Salary:

75000.00 - 125000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

Demonstrated experience working with CRM systems, marketing automation platforms, or customer engagement tools
Strong written communication skills with exceptional attention to detail and ability to maintain brand voice consistency
Basic understanding of sales processes, lead qualification, and customer journey mapping
Comfortable with technology and demonstrated ability to quickly learn new software platforms and tools
Familiarity with data analysis tools and ability to create basic reports and dashboards
Ability to multitask and prioritize effectively in a fast-paced, dynamic environment
Strong problem-solving skills with a proactive approach to identifying and addressing issues
Excellent interpersonal skills for collaborating across multiple departments and stakeholder groups

Job Responsibility

Daily Operations & Monitoring: Monitor AI agent conversations and interactions with prospects in real-time to ensure optimal performance and customer experience, review conversation logs for quality, accuracy, and brand compliance while identifying opportunities for improvement, conduct regular health checks on agentic systems to prevent downtime and maintain seamless operations
Content Management & Optimization: Update and maintain comprehensive supporting content libraries including objection handling scripts, product information, and conversation flows, identify gaps in AI knowledge base and flag content needs to marketing and sales teams for development, ensure all agentic tools have access to current, accurate, and compelling messaging that aligns with company positioning
Technical Support & Issue Resolution: Troubleshoot basic AI agent issues including conversation flow problems, integration hiccups, and content delivery errors, escalate complex technical problems to appropriate teams while maintaining detailed documentation of issues and resolutions, serve as the primary point of contact for sales and success teams experiencing agentic tool challenges
Performance Analysis & Reporting: Track key performance metrics including conversation completion rates, lead qualification accuracy, response times, and conversion metrics, generate regular reports on agent effectiveness, identifying trends and opportunities for optimization, present findings to stakeholders with actionable recommendations for improvement
Cross-Functional Collaboration: Collaborate closely with sales and marketing teams to ensure AI messaging stays current with product updates, campaign launches, and market positioning changes, partner with customer success teams to optimize post-sale agentic interactions and support workflows, work with product and engineering teams to communicate user feedback and feature requests

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Sales Adviser

We are driven by a clear purpose: to build real communities that enhance the liv...

Location

United Kingdom

Salary:

30000.00 - 350000.00 GBP / Year

Inspired Villages

Expiration Date

Until further notice

Requirements

Having experience in new home sales, property conveyancing, or sales within a retirement living environment
Demonstrating proficiency in database management and maintaining accurate, up-to-date customer records
Possessing a background in sales or customer service, with an outgoing, friendly, and approachable manner
Exhibiting excellent communication and interpersonal skills, able to build strong relationships with customers and stakeholders
Being organised and proactive, with the ability to manage multiple enquiries and tasks efficiently

Job Responsibility

Greeting prospective customers warmly and assisting with enquiries in a professional, helpful, and efficient manner
Managing the full customer journey from initial enquiry and show rounds to follow-ups, presentations, and move-ins
Conducting home visits as agreed with the Sales Manager to provide tailored support and guidance
Creating and maintaining accurate customer records within the CRM system
Overseeing daily sales progression by following up on enquiries and responding promptly to leads
Monitoring and managing the sales process from reservation through to completion and move-in
Building and maintaining strong relationships with estate agents, solicitors, and Assisted Move Package partners
Updating key stakeholders on sales progress, challenges, and opportunities
Collaborating closely with village operations, particularly the Village Manager, to ensure a seamless and positive customer experience
Producing timely and accurate weekly and monthly sales reports

What we offer

Bupa Health Cash Plan, including access to an Employee Assistance Programme
Life Assurance at four times your annual salary
33 days annual leave, inclusive of bank holidays
Holiday buying scheme allowing you to purchase up to an additional week of leave
Big birthdays off for milestone birthdays ending in 0
5% matched pension scheme
Retail discounts across a wide range of outlets
Access to SMART tech to support your work and lifestyle
Ongoing learning and development opportunities to support your career growth
Wellbeing hub and resources, including discounts on wellbeing interventions

Fulltime

Customer Operations Sales Agent

Miele GB

Location:
United Kingdom , Abingdon

Category:
Sales

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 17, 2026

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Customer Operations Sales Agent

Miele GB

Location:United Kingdom , Abingdon

Category:Sales

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 17, 2026

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Job Posted:
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