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Customer & Operations Representative

avisbudgetgroup.com Logo

avis budget group

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Location:
Australia , Brisbane Airport

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

65000.00 AUD / Year
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Job Description:

Start Your Career Journey in Brisbane with Avis Budget Group! Dreaming of a role where every day brings something new? Join us at our Brisbane Airport location and become part of a team that helps people move with confidence and ease. If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions. In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

Job Responsibility:

  • Establishing customer car rental needs by actively listening
  • Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
  • Communicate rental procedures and guidelines effectively
  • Complete rental bookings in a timely, efficient and accurate manner
  • Answering customer questions and inquiries
  • Prepare the interior and exterior of our vehicles which includes
  • cleaning, washing, and vacuuming
  • Refuelling gas tanks, checking fluid levels and tire conditions along with pressure and tread depth
  • Assess vehicle for any potential new damages and report it as per ABG’s vehicle damage procedure

Requirements:

  • A full and valid Australian driver’s licence
  • Availability to work a rotating roster (including weekends, evenings, and public holidays)
  • Experience in customer service, retail, hospitality, or sales is a plus
  • Ability to work in a fast-paced environment while delivering exceptional service
  • Comfortable using computer systems to manage bookings and rental information
  • Strong attention to detail and ability to follow procedures

Nice to have:

Experience in customer service, retail, hospitality, or sales

What we offer:
  • Super + Bonus Structure
  • 5 Weeks of Annual Leave
  • Free Staff Parking
  • Wellbeing program including life insurance, discounted health cover & superannuation options
  • Access to Perkbox – discounts on retail, fitness, cinema, and more
  • Employee discounts on car rentals across Avis Budget Group
  • 24/7 Mental Health Support via Employee Assistance Program (EAP)
  • Comprehensive training to help you succeed and grow

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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