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Customer & Operations Representative

New Zealand, Nelson Employment contract 25.11 NZD / Hour · Job Posted February 20, 2026
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Job Description

Best of both world where you are not just sitting behind a desk all day! Based at Nelson Airport, we have multiple part time, permanent positions available for someone who has exceptional customer service skills and isn't afraid of hard work. As what we call a Rental Operations Agent you will be involved in all aspects of our business! This varied role covers both our front and back of house operations.

Job Responsibility

  • Interacting with customers, marketing products and services, completing rental transactions, contracts, and bookings
  • Inspecting vehicles for damages and maintenance issues
  • Driving and parking cars
  • Cleaning vehicles (interior and exterior) in the wash bay so they are ready for customers

Requirements

  • Full, clean, valid class 1 driver’s licence is essential for this role
  • Previous experience within retail, hospitality, customer service or similar roles
  • Ability to work in a fast-paced environment while delivery exceptional customer service
  • Comfortable learning and using various computer systems to accurately input rental information (training will be provided)
  • Ability to follow procedures and adhere to company guidelines and standards

What we offer

  • Uniform and parking provided
  • Wellbeing programme incl. life insurance, discounted health insurance and superannuation options
  • Employee discounts on car rental across Avis Budget Group and our partners including access to discounts and offers from retailers and big brands
  • Full training provided to help you achieve your goals & reach your potential
  • Sales incentive scheme

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