CrawlJobs Logo
AUTO1 Group Logo AUTO1 Group · IT - Administration

Customer Operations Project Manager

Spain, Madrid · Job Posted May 26, 2026
Apply Position
Job Link Share

Job Description

As Customer Operations Project Manager, you will play a key role in improving and scaling customer operations processes across our international C2B business in Europe. You will work cross-functionally and independently to identify operational bottlenecks, manual work, and process inefficiencies, driving initiatives focused on simplification, automation, and scalability rather than traditional customer service activities. Your mission will be to improve operational output, reduce manual effort, and enable scalable growth through smarter operational processes and automation. We are looking for a hands-on, impact-driven professional with strong ownership, curiosity, and problem-solving skills who thrives in fast-paced environments and enjoys understanding how operations work in practice.

Job Responsibility

  • Identify and improve inefficient or repetitive operational workflows
  • Develop a deep understanding of customer operations across our European markets, identifying operational differences, local constraints, and best practices
  • Deep dive into workflows related to: Contract management, Payment processing, Financed and leased vehicles, Payment and purchase blocking management
  • Identify manual, repetitive or inefficient activities and drive automation, AI-driven solutions and process redesign to improve scalability and customer experience
  • Translate operational pain points into structured improvement initiatives, business cases and implementation plans
  • Coordinate projects end-to-end, from process analysis and solution definition to implementation and impact measurement
  • Collaborate cross-functionally with Product, Finance, Purchasing, Business Analytics, and Operations teams to drive process improvements and automation initiatives
  • Manage and align multiple stakeholders across HQ and local teams to successfully drive operational initiatives
  • Work closely with local teams across Europe to understand operational realities on the ground, challenge assumptions and ensure solutions are scalable across different market setups
  • Contribute to business scalability by enabling higher operational output with the same effort

Requirements

  • Experience in Operations, Project Management, Process Excellence, Consulting or fast-paced scale-up environments
  • Strong analytical and problem-solving skills
  • Ability and willingness to work closely with local teams across multiple European markets, understanding different operational realities and translating them into scalable solutions
  • Experience driving operational improvements and managing cross-functional stakeholders
  • Curiosity to understand how operations work in practice, challenge existing processes and identify opportunities for simplification, automation and scalability
  • Interest or experience in automation, AI applications, and operational tooling is highly valued
  • SQL knowledge and experience with Excel/GSheets
  • Fluent in English
  • additional European languages are a plus

Nice to have

  • Interest or experience in automation, AI applications, and operational tooling
  • additional European languages

What we offer

  • Attractive salary aligned with the responsibilities and value of the role
  • Full-time working hours from 9:00 to 18:00
  • 22 vacation days, plus your birthday off
  • Reference office: Madrid HQ
  • International and fast-paced environment with high visibility and ownership
AUTO1 Group - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Operations Project Manager

8 matching positions

Group Manager - Services Customer Operations Manager

Group Manager - Services Customer Operations Manager is a people manager role. T...
Location
Location
Costa Rica , San José
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
  • 2+ years management (e.g., people, project, process, vendor, change) experience
  • This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.
Job Responsibility
Job Responsibility
  • Be the leader that enables a successful S-COM team, achieving maximum business value
  • fosters global thinking, to evolve the global organization for greater efficiency and broader impact
  • enables a diverse and inclusive environment within Business Operations, where great talent is developed and maximum potential is realized
  • Enable an efficient end-to-end deal engine through S-COMs orchestrating deals end to end while engaging sellers, customers, support teams and other key stakeholders
  • executing steps to influence & shape deal construct, ensuring all contractual deliverables are completed on time and with quality to enable transformational deals
  • Engage across organizations to resolve complex deal issues, as needed
  • Enable clear and concise communications to senior field & operations LT
  • At any given point of time, have a clear view of what is critical to success for Microsoft, evolving strategies to adapt by understanding customer & business trends etc
  • Amplify the voice of Operations to field leadership and vice-versa from field to Operations leadership on how Operations is (or needs to) enable / unblocks issues in each market
  • Have a disciplined planning & execution rhythm for S-COM scope for each quarter in advance of the quarter, with the full team aligned and clear on their role to deliver
  • Fulltime
Read More
Arrow Right

Strategy & Operations - Senior Manager (Customer Operations)

We are seeking a strategic and results-oriented Senior Manager to lead our Strat...
Location
Location
United States , New York City
Salary
Salary:
150000.00 - 300000.00 USD / Year
traba.work Logo
Traba
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years in operations, strategy, account management, or customer success
  • At least 3+ years in a leadership role
  • Previous experience in tech, marketplace, or startup environment
  • Demonstrated ability to build and lead high-performing teams
  • Strong understanding of customer success methodologies
  • Ability to develop data-driven strategies
  • Proficiency in tools like Excel and SQL is a plus
  • Excellent communication skills
  • A passion for scaling businesses, building teams, and improving operational processes
Job Responsibility
Job Responsibility
  • Define and implement the strategy for Customer Strategy & Operations teams
  • Own the optimization of customer related processes
  • Work closely with Product, Growth, Engineering, and Operations teams
  • Lead and mentor a growing team of individual contributors and people managers
  • Leverage analytics to measure customer success KPIs
  • Ensure that customer feedback is captured and acted upon
  • Lead high-impact projects aimed at improving team efficiency
  • Oversee the seamless onboarding process for new clients
What we offer
What we offer
  • Start-up equity
  • Competitive salary
  • 100% paid health, dental, and vision coverage
  • Free meals and snacks in the office
  • Commuter benefits
  • Gympass benefit
  • One Medical membership
  • Gympass
  • HSA via Optum
  • Talkspace
  • Fulltime
Read More
Arrow Right

Project Manager Customer Team

Location
Location
United States , Auburn Hills
Salary
Salary:
Not provided
brose.com Logo
Brose Fahrzeugteile
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Engineering, Industrial Engineering, Business Engineering, Project Management, Business Administration, or a comparable field
  • Minimum of 5 years of professional experience in project management, including at least 3 years of experience leading projects with cross-functional teams
  • Demonstrated experience in managing product development and industrialization projects within a manufacturing environment
  • Fulfills the competency profile of a Senior Project Manager
  • Strong knowledge of project management methodologies, project planning, risk management, and change management
  • Ability to lead global project teams and effectively manage customer and supplier relationships
  • Strong analytical, organizational, communication, and decision-making skills
  • Fluent in spoken and written English
  • High level of ownership, accountability, customer focus, and results orientation
  • Strong leadership, collaboration, problem-solving, and stakeholder management capabilities in an international matrix organization
Job Responsibility
Job Responsibility
  • Lead primarily B-Projects from project nomination through stable series production
  • Plan and manage complete customer projects in alignment with all affected stakeholders, customers, suppliers, business units, group functions, and plant organizations
  • Independently plan and control all processes, activities, and capacities required to develop a production-ready product in accordance with the Product Development Process (PDP)
  • Create project proposals and manage project changes through project closure, including preparation of status reports, change documentation, and final project reports
  • Develop, agree, maintain, communicate, and continuously update the master timing plan while monitoring project progress and initiating corrective actions when necessary
  • Serve as the primary interface to customers and suppliers for all project-related matters and decisions
  • Decide on the implementation of project changes and customer-related courses of action
  • Ensure effective operational risk management throughout the entire project lifecycle
  • Prepare and present Quality Gate reports in accordance with PDP requirements in collaboration with the project team
  • Lead global cross-functional project teams in accordance with the Project Management Handbook and defined project management standards
What we offer
What we offer
  • meal voucher 135 Kč/day, discounts in Nová Karolina mall food court
  • pension and life insurance contribution
  • transport allowance
  • e-benefits - Benefit Plus
  • Christmas and summer holidays financial bonus, profit shares
  • office or near shopping mall underground free parking
  • modern and newly equipped offices
  • flexible working hours (core time 9am – 2pm), 7,5 hours shifts
  • very good transport accessibility by tram, bus, train, bike or scooter thanks to the location of Ostrava city centre
  • language and other courses
  • Fulltime
Read More
Arrow Right

Senior Manager, Customer Operations

Senior Manager, Customer Operations leads a team responsible for managing end-to...
Location
Location
United States , San Jose
Salary
Salary:
162240.00 - 243360.00 USD / Year
amd.com Logo
AMD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Extensive related industry experience with demonstrated semiconductor expertise
  • Substantial managerial experience
  • History of utilizing AI tools and driving adoption amongst team required
  • Solid managerial skills & project management experience
  • Possess understanding of business strategy and the ability to identify areas for process improvement
  • Strong problem-solving skills and the ability to implement solutions
  • Ability to write executive communications
  • Strong oral and presentation skills, and can discuss operational concept with customer, management and team
  • Strong Excel, PowerPoint and Power BI skills
  • Ability to manage conflict internally and externally
Job Responsibility
Job Responsibility
  • Manage customer-facing team which is responsible for all operational aspects between AMD and its customer
  • Identify and manage key internal and external strategic relationships at multiple levels of management to ensure business continuity
  • Drive projects and processes of identified importance within the organization and provide consultative advice to management, including business partners
  • Build consensus within team and help to remove obstacles for employees
  • Develop self and team, provide the tools and training to achieve goals, support career planning, and to enhance the organization’s capability
  • Mentor and coach team to proliferate knowledge and strive to close any gaps
  • Enable effective and efficient service through operational excellence and customer collaboration
  • Provide leadership and collect feedback in the implementation of new processes in support of the strategy
  • Engage with customers through quarterly business reviews and operational meetings
  • Provide guidance and support on operational issue resolution
  • Fulltime
Read More
Arrow Right

Operations Project Manager - Installations

This role, based in in Erskine Park involves end-to-end coordination of our Site...
Location
Location
Australia , Erskine Park
Salary
Salary:
Not provided
coates.com.au Logo
Coates
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Valid drivers licence and valid white card
  • Strong experience with project management and/or site supervision
  • Diploma in Project management (desirable)
  • Experience working in Operational / Sales Management
  • Strong project management, sales and operations experience
  • Leadership experience
Job Responsibility
Job Responsibility
  • Prepare and develop SWMS and project specific documentation, facilitate worker and plant inductions across various projects
  • Oversee the coordination of multiple small and large projects across a wide customer segment and large geographic area
  • Management and development of overall project delivery and support infrastructure and resources including financial and cost management
  • Establish and manage project delivery and support contractual arrangement with customers in consultation with Sales
  • Coordinate the delivery and support of Coates products in a manner that meets the size, volume and timelines specified in orders placed by internal and external customers
  • Develop a team of employees and subcontractors to provide specialist services for installation and ongoing maintenance of Power & HVAC projects
What we offer
What we offer
  • Development and career progression pathways
  • Flexible working options available
  • Access to our employee discounts, benefits and wellbeing program
  • Purchased additional leave program
  • Novated leasing and salary sacrifice
  • 12 weeks Paid Parental Leave in addition to government parental leave scheme
  • Volunteering opportunities through the Coates Foundation
  • Fulltime
Read More
Arrow Right

Project Manager - Operations

Robert Half Management Resource is looking for a Project Manager to join one of ...
Location
Location
United States , Phoenix
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in construction management, engineering, project management, renewable energy, or a related field
  • equivalent experience will be considered
  • 3+ years of project management experience in solar, electrical, construction, EPC, or related installation environments
  • Experience managing subcontractors, schedules, budgets, and customer-facing project communication
  • Working knowledge of solar PV systems, electrical construction practices, and project delivery methods
  • Strong understanding of jobsite safety requirements and construction quality standards
  • Ability to read and interpret drawings, specifications, contracts, and project schedules
  • Strong organizational, problem-solving, negotiation, and leadership skills
  • Proficiency in Microsoft Office and project management or scheduling software
  • Valid driver’s license and ability to travel to project sites and other sites as needed
Job Responsibility
Job Responsibility
  • Manage the full lifecycle of solar installation projects, including kickoff, planning, procurement, construction, commissioning, and turnover
  • Develop and maintain project schedules, budgets, forecasts, and reporting to track performance against milestones
  • Coordinate internal teams, subcontractors, installers, engineers, vendors, utilities, and customers to ensure smooth project execution
  • Oversee field activities to ensure work is completed safely, efficiently, and in accordance with contract documents, design requirements, and company standards
  • Monitor project costs, approve invoices, manage change orders, and identify opportunities to improve project margin and execution efficiency
  • Ensure compliance with applicable codes, permits, interconnection requirements, environmental requirements, and jobsite safety policies
  • Lead project meetings and provide regular updates to clients and internal stakeholders on schedule, budget, risks, and issue resolution
  • Review submittals, RFIs, procurement status, and long-lead equipment schedules to proactively address project risks
  • Support site assessments, constructability reviews, and project planning prior to mobilization
  • Partner with field teams to drive quality control, punch list completion, commissioning activities, and final closeout documentation
What we offer
What we offer
  • Medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Operations Manager

If you love the pursuit of excellence and are inspired by the challenges that co...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Business, Operations, Finance or related field AND operations, program management or process management work experience
  • Project or program management experience.
Job Responsibility
Job Responsibility
  • Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials
  • Pipeline Management: Manage critical deal lists on a monthly and quarterly basis in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month
  • Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices
  • Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills
  • Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status
  • Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues
  • Oversee the daily operations of the customer service team to ensure quality standards are met and maintained
  • Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance
  • Handle escalated customer service issues and complaints in a professional and efficient manner
  • Work closely with other departments to resolve customer issues and ensure a positive customer experience
  • Fulltime
Read More
Arrow Right

Customer Project Manager

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...
Location
Location
United States , Tucson
Salary
Salary:
Not provided
bombardier.com Logo
Bombardier
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum 5 years of experience in working in aircraft maintenance environment or substantial similar experience
  • Minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience
  • Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145
  • Working knowledge of aircraft maintenance inspection programs
  • Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations
  • Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments
  • Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
  • Strong verbal and written communications skills
  • Planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting
  • Computer skills necessary to learn and / or operate, word processing, spreadsheet, database, presentation, project, email and web-based applications as well as operating systems used to manage the maintenance work
Job Responsibility
Job Responsibility
  • Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues
  • Upsells additional work to Customer
  • Perform Project Management duties for multiple aircraft to include identification of potential risks and management of constraints
  • Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice to Customer
  • Execute and maintain schedule through aircraft delivery and follow-up
  • Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency
  • Facilitate status meetings with all departments and shops
  • Update daily reports on status of aircraft
  • Assist and coordinate special programs (i.e., Smart Parts, ESP, MSP, Honeywell, and Warranty) with Planning, Invoice Analysts and Materials
  • Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs))
What we offer
What we offer
  • Insurance plans (Dental, medical, life insurance, disability, and more)
  • Competitive base salary
  • Retirement savings plan
  • Employee Assistance Program
  • Tele Health Program
  • Fulltime
Read More
Arrow Right