Customer Operations Officer Job at Randstad (Aspropirgos)

Operations & Customer Service Officer

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Cencora

Expiration Date

Until further notice

Requirements

Strong analytical skills with excellent attention to detail
Ability to work independently and collaboratively in a fast‑paced, time‑sensitive environment
Good communication skills, both written and verbal
Proficient in Microsoft Windows and Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
Familiar with Transport Management Systems (TMS) or other logistics/operational systems
able to learn and adapt to new digital tools quickly
Excellent interpersonal skills when dealing with clients, partners, and internal teams
Ability to multitask and adapt quickly to urgent shipment demands and shifting priorities
Experience in air freight, courier operations, logistics, customer service, or warehousing is an added advantage

Job Responsibility

Manage day‑to‑day operations for time‑critical and specialty air courier import and export shipments
Arrange, coordinate, and monitor flight bookings, air waybills (AWB), and end‑to‑end courier movement
Coordinate with airlines, ground handlers, and last‑mile delivery teams to ensure seamless transit
Handle full customs clearance procedures and documentation, including requirements from Customs, MOH (Ministry of Health), MAQIS, and DVS for regulated and controlled shipments
Ensure all documentation (AWB, CI, PL, permits, etc.) is accurate, compliant, and aligned with air‑cargo, regulatory, and courier standards
Provide real‑time shipment status updates to clients, including flight schedules, delays, and exceptions
Support the Customer Service team by providing accurate operational information, resolving shipment issues, and assisting with client inquiries
Work closely with Customer Service to address service exceptions, complaints, and special handling requests
Meet strict operational cut‑off times, service level agreements (SLAs), and courier itinerary schedules
Communicate effectively with clients, airline partners, freight forwarders, and courier network providers

Fulltime

AML Know Your Customer, Global Screening Operations Officer

Review potential matches generated against Sanctions and Non-Sanctions watchlist...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree or equivalent experience
Knowledge of AML regulations
Proficient in MS Office
Strong English verbal and written communication skills
Strong analytical and critical thinking abilities
Attention to minute details such as name variations, DOB, nationality
Sound risk-based decision making
Ability to distinguish true matches vs false matches
Efficient case prioritization
Strong documentation skills with clear and concise justifications

Job Responsibility

Conducting thorough research and documenting evidence from Citi internal systems, the internet and commercial databases and submits inquiries to relationship managers, business or Compliance contacts within the organization when necessary
Being able to write concise and clear rationale based on research and evidence found to show the differences
To ensure due diligence is conducted in line with Citi’s global guide, memo, policies and procedures as applicable, aimed at meeting regulatory requirements
Perform risk assessments based on customer profile, geography and regulatory requirements
Meeting SLAs and quality standards while reviewing
Being updated on Sanctions changes, regulatory developments and applying the knowledge during review while being in line with guide

What we offer

Access to telehealth options, health advocates, confidential counseling
Access to an array of learning and development resources

Fulltime

AML Know Your Customer, Global Screening Operations Officer

The role involves reviewing potential matches generated against Sanctions and No...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bachelor’s/University degree or equivalent experience
Knowledge of AML regulations
Proficient in MS Office
Strong English verbal and written communication skills
Strong analytical and critical thinking abilities
Attention to minute details such as name variations, DOB, nationality
Sound risk-based decision making
Ability to distinguish true matches vs false matches
Efficient case prioritization
Strong documentation skills with clear and concise justifications

Job Responsibility

Conducting thorough research and documenting evidence from Citi internal systems, the internet and commercial databases and submits inquiries to relationship managers, business or Compliance contacts within the organization when necessary
Being able to write concise and clear rationale based on research and evidence found to show the differences
To ensure due diligence is conducted in line with Citi’s global guide, memo, policies and procedures as applicable, aimed at meeting regulatory requirements
Perform risk assessments based on customer profile, geography and regulatory requirements
Meeting SLAs and quality standards while reviewing
Being updated on Sanctions changes, regulatory developments and applying the knowledge during review while being in line with guide

What we offer

Access to telehealth options, health advocates, confidential counseling
Access to an array of learning and development resources

Fulltime

Manager, Customer Operations (Customer Success)

The Manager, Customer Operations (Customer success) handles contract performance...

Location

United States , New York

Salary:

100000.00 - 115000.00 USD / Year

SITA

Expiration Date

Until further notice

Requirements

5–7 years’ experience in customer or technical support within technology/services, ideally in fast-paced environments
Familiarity and prior experience with ITIL-based operation processes
Proficiency with ticketing systems, CRM tools, and data analysis methodologies for tracking customer satisfaction
5+ years in customer success, process improvement, or data analysis, with proven ability to drive improvement plans
7+ years in managing customer relationship for on-going services, preferably in customer service or operations
Strong team management skills, including conflict resolution, resource planning, and developing teams to meet business goals
Bachelor’s degree in a relevant field (e.g., Business Administration, Customer Service, Information Technology, or related discipline)
Certifications (optional): ITIL for process and service management roles, or certifications in Customer Relationship Management (CRM) tools.

Job Responsibility

Partner with the account team to oversee service delivery and performance
Conduct customer service reviews and support executive account planning
Build customer knowledge, share insights across back-office teams, and maintain up-to-date records
Stay current on products and updates to provide accurate guidance and ensure customers are on the latest release
Manage change requests, escalate technical issues, and follow up to ensure resolution and satisfaction
Collaborate with internal teams to resolve issues and provide feedback to the account team
Analyze customer data and feedback to identify trends, risks, and engagement levels
Partner with the account team on retention strategies for at-risk customers
Manage success plans, documentation, and communications to improve satisfaction
Prepare reports on metrics and contribute to knowledge resources (FAQs, training).

What we offer

Flex Week: Work from home up to 2 days/week (depending on your Team's needs)
Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments
Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world
Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life
Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning
Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

Fulltime

Operations Officer

Are you a detail-oriented finance or operations professional with a knack for nu...

Location

Canada , Toronto

Salary:

28.24 CAD / Hour

Randstad

Expiration Date

July 27, 2026

Requirements

University undergraduate degree (preferably in Finance, Accounting, or a business-related field)
Advanced proficiency in MS Excel, including a strong familiarity with macro processes and navigating complex spreadsheets
Strong overall MS Office Suite skills and the ability to learn new software programs quickly
While 5–7 years of overall professional maturity is ideal, 1–2 years of direct experience in a Trade Processing/Operations role (specifically dealing with cash products) is highly valued
Proven discretion and integrity when handling highly sensitive and confidential customer data
Meticulous Attention to Detail: A sharp eye for spotting discrepancies in repetitive, high-volume data streams
Clear and effective written and verbal communication skills for internal team collaboration
A consistent, reliable career history (no recent history of job-hopping)
A proactive 'go-getter' who is loyal, eager to learn, and goal-oriented

Job Responsibility

Accurately review, process, and validate daily high-volume transactions (e.g., Loans, Deposits, Swaps, Options, and Foreign Exchange spots/forwards) in line with strict Service Level Agreements (SLAs)
Manage and track your daily queue and productivity metrics, maintaining speed and efficiency without sacrificing accuracy
Safely handle highly sensitive customer data and financial information, ensuring strict adherence to compliance framework rules and the Bank Code of Conduct
Utilize your advanced analytical skills to identify operational bottlenecks and suggest process or macro enhancements
Actively participate in weekly team alignment meetings (approx. 2 hours/week) to discuss volumes, updates, and deliverables

What we offer

System Exposure: Gain hands-on experience with specialized global and corporate banking platforms
Career Growth: Successful performance in this role opens doors to future internal opportunities
Comprehensive Training: Benefit from a structured, 2-week training period to set you up for success
Prime Location: Work in a vibrant, easily accessible corporate office at Bloor & Bay in downtown Toronto

Fulltime

Customer Operations Senior Finance Team Lead

The Accounts Receivable Team Lead is responsible for end‑to‑end oversight of U.S...

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor’s degree, preferably in operations, finance, or accounting
Minimum of 3 years relevant working experience in Global Enabling Services and/or Quote-to-Cash domain
Experience supervising or managing direct reports
Working knowledge of US applicable laws and regulations and/or internal control framework, preferably with a publicly-traded corporation
Experience with multiple currencies
Experience with ERP SAP, Microsoft Office products
Affinity with new IT developments and process improvement (S4HANA, RPA, continuous monitoring, portals, etcetera)

Job Responsibility

Acts as the end-to-end owner for US AR and Collections outcomes, accountable for results (cash, DSO, Aging, customer experience)
Monitor and drive key performance indicators (DSO, aging, overdue trends, bad debt)
Exercises independent judgement to guide the team in resolving invoicing, accounting, tax, or credit issues impacting customer payments
Lead escalations and coordinate cross‑functionally with stakeholders
Drive and execute ASML Customer Operations initiatives, strategies and targets within US AR, Invoicing and Collections
Owns end‑to‑end U.S. AR and Collections performance, accountable for outcomes (cash, DSO, aging, customer experience) and empowered to make independent decisions
Leads cross‑functional and global stakeholders to resolve complex issues, translate strategy into execution, and drive sustainable process and control improvements
Develops team capability and judgment, embedding ownership, continuous improvement, and automation as standard ways of working
Implement standardized procedures and internal controls across US AR and collections
Partner with global stakeholders on E2E Market-to-Cash and Quote-to-Cash improvements

Fulltime

Sales Operations & Customer Service Executive - DACH

Sales Operations & Customer Service Executive – DACH London | Up to £35,000 | G...

Location

United Kingdom , London

Salary:

30000.00 - 35000.00 GBP / Year

Social Value Portal Ltd

Expiration Date

Until further notice

Requirements

Fluent in German
at least one to two years of general office experience
Strong Excel skills
Confidence using Microsoft Office

Job Responsibility

Manage customer accounts across Germany, Austria and Switzerland
Make sure orders are accurate, customer data is clean, shipping windows are protected, and internal teams are connected
Work closely with Sales, Logistics, Operations and Warehouse teams
Keep the process tight from order entry through to shipment
Produce and analyse orderbooks
Enter and review orders
Flag risks before shipping windows open
Keep customers and sales teams updated when anything threatens delivery
Support allocation
Liaise with the warehouse

Fulltime

New

Customer Operations Accounts Receivable Specialist

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Finance, Accounting, Business Economics, or a related field
At least two years of collections experience within a publicly traded company
Strong understanding of internal control frameworks as well as relevant laws and regulations
Experience working with ERP systems (such as SAP), Microsoft Office, and emerging IT solutions including S/4HANA and RPA
Effectively prioritizes and manages a high volume of customer invoices, averaging 1,000 per week
Possesses excellent verbal and written communication skills in English
Proactive, customer-centric, and resilient under pressure
Values diversity and team development, with the ability to bridge cultural and disciplinary differences
Dedicated to continuous improvement and consistently strives to exceed expectations

Job Responsibility

Prepare, review and issue customer invoices in an accurate and timely manner in accordance with contractual terms, company policies and tax requirements
Monitor invoice delivery, ensuring customers receive invoices through the correct channels (email, customer portals, EDI, etc.)
Collaborate with internal teams to resolve billing discrepancies, pricing issues, or missing documentation
Due to the high volume of US01 customer invoices, this role will be expected to do routine check-in’s with CO management to align on focus areas, goals and key issues
Support process improvements to enhance billing accuracy, reduce errors and streamline the invoicing workflow
Produce regular reporting, including AR aging, cash forecast inputs, customer performance and invoice status tracking
Support month-end and quarter-end close, including reconciliation of AR accounts, review of unapplied cash and verification of billing completeness
Execute and deliver customer invoicing as needed, ensuring accuracy and timeliness
Ensure first-time-right execution and strict compliance with ASML’s internal policies, U.S. GAAP, and both local and global regulations
Promote process standardization and automation by utilizing tools such as SAP S/4HANA, Robotic Process Automation (RPA), portals, and macros to improve efficiency

Fulltime

Select Country

Customer Operations Officer

Job Responsibility

Requirements

Looking for more opportunities?