Customer Operations Manager

We’re recruiting a Customer Operations Manager to drive operational excellence across Legl’s customer lifecycle. This role sits at the heart of delivery, implementation, support, and customer communications - ensuring our firms experience a seamless, reliable, high-value journey with Legl. Customer Operations at Legl is responsible for three key areas; (1) customer launch & implementation, (2) support, and (3) customer enablement. In this role, you’d be deeply embedded across our systems, customer processes and communications that underpin the full customer lifecycle. You will collaborate across the company; from Customer Success, to Product and Engineering, to remove friction, manage escalations, and drive customer satisfaction at scale. This is a high-impact, hands-on role for someone who thrives in a cross-functional, fast-paced, continuous improvement environment.