Customer Operations Manager, IKEA

IKEA

Location:
Australia, Tempe

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

Job Responsibility:

Securing operational excellence and a customer friendly, efficient and cost-effective execution of the payment and returns processes
Lead, coach and develop your team of Customer Co-workers and Team Leaders, building competence and high performance, identifying talent, and securing succession
Lead a customer-focused culture throughout the unit and ensure an overall inspiring shopping journey
Proactively share customer insights for business and customer experience improvements
Analyse customer related financial KPIs and act with relevant stakeholders on the root causes of customer dissatisfaction and other efficiency drivers - including accountability of the customers and compensations budget
Implement the global solutions, services and tools that support the daily operations within the customer function
Provide family friendly environment that converts more visitors to happy customers

Requirements:

Experience building a high performing team and securing succession
Experience influencing stakeholders and leading a customer-centric culture
Experience leading the business through your people and securing operational excellence with flexibility, simplicity, and speed
Able to be adaptable in a constantly changing, fast-paced retail environment
A highly developed skillset in analysing data, being able to derive insights, identify pain points, create solutions, and influence across the business to drive customer satisfaction
Strong communication and a highly collaborative approach
Able to effectively create and execute action plans that deliver business results

What we offer:

5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
24/7 access to our Employee Assistance Program for health and wellbeing support
15% Co-worker discount
Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
Co-worker uniform provided
Free Co-worker parking
Bonus programme (where eligible)
Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

Job Posted:
July 19, 2025

Expiration:
August 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Operations Manager

IKEA

Location:Australia, Tempe

Category:Customer Service

Contract Type:Employment contract